Stoja Anderson

Worst car experience I ever had. I live in Boston and they are 250 miles away in NY. I told salesperson Stoja Anderson that I was interested in one of their pre-owned XC90's to repl I live in Boston and they are 250 miles away in NY. I told salesperson Stoja Anderson that I was interested in one of their pre-owned XC90's to replace my wife's aging 2005 XC90, and that before I spent an entire day taking a train from Boston into NYC, and then a 1/2 hour Uber from NYC to their dealership in NJ, to carefully check over the car and let me know of ANY scratches or dents in the car so I could make a decision of whether the trip would be worth it. She sent me 4-5 photos taken at a such an angle that you really couldn't see any imperfections, and all from the outside, again with the assurance that the condition inside and outside was PRISTINE. Based on these assurances, I made the long trip there to pick up the car. Upon spending 4.5 hrs in an Amtrac and 30 min in an Uber, I arrived to find the car with at least 15 scratched, dents and gouges on both the inside of the car as well as the inside. I was furious. To her credit Stoja kept apologizing, which while admirable, didnt alleviate the fact I just spend $250 traveling there to see a car I never would have bought if these clearly visible imperfections was described to me when I inquired. Either she was grossly inept, or dishonest, either not a good trait in dealing with customers making $40,000+ purchases Then the clown show really started when manager Ralph Vigorito came out to get involved. This is the worst part: He REFUSED to accept responsibility for his salesperson's gross misrepresentation, and only tried to cover up it up by rationalizing that its "still pretty good for a used car". I could have dealt with 2 or 3 dents or scratches, but 12-15 was a bridge too far. I asked him to please reimburse me for the cost of my trip down and back to compensate me for his agents misrepresentations, but he scoffed at the concept and said there would be no compensation. His message was clear: "I dont care what costs you incurred based on what my salesperson told you, thats your issue". Wow When I called to ask my wife what I should do, her question was compelling, "if they lied to you about its condition, what else are they lying to you about the car". The test of a dealer's integrity isn't when things go right, its when they go wrong. If they had ANY integrity, a sincere apology should have been forthcoming with compensation for the cost of my travel. There was neither. They are the stereotypical sleazy car dealer. There are many honest sales dealerships out there you can deal with. This is NOT one of them. Stay far away. Its not worth the gamble More

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