Steven Vanatta

While Steven was not pushy, he managed to convince me that I needed to buy the Camry today, rather than wait until I could pay cash in 2 to 5 days. The car that my wife and I took home had only one worki that I needed to buy the Camry today, rather than wait until I could pay cash in 2 to 5 days. The car that my wife and I took home had only one working key fob which we didn't realize until the following day. When we talked to Steven on the phone, he told me to check the battery which I did and that didn't help so we came back in and after an hour or so, were told the fob was bad and they would have to order another one. We bought the car on 02/27. It is now 03/12 and we still only have one key. I also told them on 02/27 that I wanted to pay outright for the car and not finance it. On 03/01, when I came in to get the key fob fixed or replaced, I tried to give them a check for the balance and was told they would not accept the check because they were not a bank. I asked who had the loan and they said they didn't know who it was sold to. They said I would get that information in the mail soon. Yesterday, I received some information from Toyota Financial Services and using the information and the Internet, I was able to find them, and establish an account and today, 03/12, will pay the balance off including around $150.00 interest. While I suspect I was somewhat gullible, I feel I was taken advantage of and suggest that none of my friends ever do business with Sierra Toyota. I am still waiting for a key fob for my wife. More

by AGR8SKP Verified Customer Verified Customer

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Sierra Toyota employees in Sierra Vista Arizona -Julie Ramirez, Jeff Bennett, and Steve Vanatta all provided five star customer service! Ramirez, Jeff Bennett, and Steve Vanatta all provided five star customer service! More

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Out of state customer went perfectly. Steve V was the best . Communication perfect and everything stress free . Purchased a lot of cars over many years this was one of the best. Steve V was the best . Communication perfect and everything stress free . Purchased a lot of cars over many years this was one of the best. More

by lenbuzzerio Verified Customer Verified Customer

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STEVEN AND I HAD TALKED ABOUT THE CAR AND ITEMS THAT I WANTED ON THE CAR AND HE WORKED TO GET THEM TOGETHER FOR ME. WHEN I CAME TO PICK UP MY NEW CAR, HE SAT DOWN WITH ME AND ANSWERED ALL THE QUESTIONS I WANTED ON THE CAR AND HE WORKED TO GET THEM TOGETHER FOR ME. WHEN I CAME TO PICK UP MY NEW CAR, HE SAT DOWN WITH ME AND ANSWERED ALL THE QUESTIONS I HAD ABOUT THE CAR. ORGANIZING THINGS TO GET THE ADD ON ITEMS PUT ONTO THE CAR. More

by dodgerhunt Verified Customer Verified Customer

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Everyone I spoke with was friendly and helpful. I would like to do business again with Sierra Toyota in the future. I would like to do business again with Sierra Toyota in the future. More

by J.Luna Verified Customer Verified Customer

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We have been fortunate to have been assisted by Steven R’yan annd man others and enjoyed our purchasing experience. R’yan annd man others and enjoyed our purchasing experience. More

by MICHDENTON Verified Customer Verified Customer

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Was told by the salesman that they replaced the front bumper with a “brand new TRD bumper”. Noticed the bumper was not replaced and in fact was spray painted (not smooth and has bubbles), salesman said bumper with a “brand new TRD bumper”. Noticed the bumper was not replaced and in fact was spray painted (not smooth and has bubbles), salesman said he talked to the manager and was told it was not spray painted (even though they left masking tape on it). I asked him to come out to the vehicle and he would not. The next day we went to pick up the vehicle the manager came over and told us he couldn’t believe how much it cost to get a red pinstripe put on the front but would do that for us, and gave us a number to call to make an appointment to have it fixed. Once he left the salesman came back and said he told the manager it did look like crap and needed to be fixed. We assumed they were going to redo the bumper when they add the pinstripe. That did not happen. Called the people that were putting the pin stripe on, the lady said she knew the car because they painted the bumper, hmmmm thought it was a “brand new TRD bumper” Very disappointed with management would lie to their customers. More

by CHIEFSGIRL2 Verified Customer Verified Customer

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I took my 2016 Toyota 4-Runner to Sierra Toyota for servicing this morning, 8 August 2024. The staff I encountered was so helpful and extra polite. Everyone who helped me was very knowledgeable and f servicing this morning, 8 August 2024. The staff I encountered was so helpful and extra polite. Everyone who helped me was very knowledgeable and friendly. I did not have a long wait plus I am grateful to Carlos Herrera, Adam Valencia and Steven Vanatta for their excellent customer service. Steven, you should be a teacher because even though I am a 70+ grandmother, I understood your lesson you gave me about using the Navigation system on my Toyota! And thank for your business card in case I should have future questions. Also thanks to the gentleman in the parts department and to the lady at the payment window who were also so very nice (sorry I didn't get your names). I look forward to seeing all of you in the future. More

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Steve and Sierra Toyota made this the best car buying experience I've ever had. They really care and are up front and honest. Even the purchase contract was simple and straight forward - no hidden f experience I've ever had. They really care and are up front and honest. Even the purchase contract was simple and straight forward - no hidden fees. I would definitely recommend both Steve and Sierra Toyota when looking for a car, and I don't give reccomdations lightly. More

by mwchiweemomma Verified Customer Verified Customer

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Steven was very helpful in finding a good car and one in my budget! He was very friendly and easy to speak with. Lynn, used car manager (?), was also very helpful when I had questions about my car a few d my budget! He was very friendly and easy to speak with. Lynn, used car manager (?), was also very helpful when I had questions about my car a few days after purchase. He came and sat in the car with me to explain some of the cars features. It was a pleasant experience! More

by VETCHUN1 Verified Customer Verified Customer

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