Steven Rotenstein

Purchased a vehicle from ALM in May 2024. It was an electric vehicle and they didn't do the proper paperwork required by the IRS to claim the Clean Vehicle Tax Credit for this tax year. I'm o It was an electric vehicle and they didn't do the proper paperwork required by the IRS to claim the Clean Vehicle Tax Credit for this tax year. I'm out thousands and working with a local news station on a story about it. Honestly, I'm not surprised. The vehicle that should've been put through their "rigorous 100 points inspection" has been riddled with issues. It's been in the shop for multiple engine issues as well as a ton of unaddressed recalls. Maybe the BIGGEST fail was the fact that, apparently, even with the "thorough inspection" of my Hybrid Minivan, they failed to check the backseat center console (the ones next to the children) which contained a small amount of marijuana and other drug paraphernalia. This was reported to the store immediately after we found it (with my young kids right there) and it was "being addressed". When I went up to the store to discuss the most recent tax issue. Steve, the manager of BOTH the Marietta and Kennesaw locations, said "it's not my problem" I said, "I'm out thousands for something that I was told would be done and is your responsibility to the IRS" and he said, "that's your problem" and then asked me to leave when I told his I would go to the news so other people didn't fall into this same trap. Also, my mother who had ridden along with me to the store said "that's not right" and he turned to her and said aggressively "who are you? I'm not speaking to you" Horrible experience. Would never recommend. More

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