Steven Jaquez

I have never been more disappointed in my 70 years then after I purchased a used car from Bell Mitsubishi. I am not sure whether it is their incompetence or dishonesty that upsets me more. I would love to after I purchased a used car from Bell Mitsubishi. I am not sure whether it is their incompetence or dishonesty that upsets me more. I would love to be able to rewind this deal because of the headaches and stress it has caused to me, my son and our whole family. I have written this review a few months back and believe it or not, we still do not have the car we purchased, It is now closing in on 17 weeks and we have made 4 payments on a car we have not even seen in that time. My son and I purchased his first car, a pre-owned vehicle on January 29, 2025. On February 3 we had to have the car serviced because of a faulty speedometer. They had to order the part and that it would be read in 2 weeks. We figured no big deal, and they could install the new speedometer when we went up to get our plates and registration. We do live over an hour away, so it is not around the corner. On the way home on the 3rd the check engine light came on and we returned on February 10th and that was the last time we have seen the car. We were told the part had to be ordered and then they had to bring it to a different dealership to be repaired. The car was there until someone called me on March 11th to tell me the car needs a new engine, and it will be 6 to 8 weeks. It was 30 days that they had his car without any repairs being done, with excuse after excuse. For the first 10 or so days there were no courtesy cars available and between inconveniencing family and paying rideshare fees it was crazy. We did eventually get a loaner but that is a small part of the story. So, I call them every week from March 11 until about May 15th. Nobody knows anything about the car and when the engine is coming in blah, blah,blah. I finally get a person to help me at Hyundai corporate to investigate and she says the car has been fixed around May 30, but the Bell dealership does not pick it up until 3 day later when they tell me they have nobody to go get it. Finally, they pick it up from the Hyundai dealership who was fixing it and call to tell me the check engine light is on. They tell me they are trying to bring it back to the Hyundai dealer instead of making that a priority. If you want to feel like nobody give a crap, then use Bell Mitsubishi. I am sure my car will be with the Hyundai dealer at least another 4 to 6 weeks which will make it a total of 20 to 21 weeks. This is not a scathing as it should be because they have my car. I would really like to rewind the contract because The saga continues despite the comments from the owner at the bottom of my review. In fact, after agreeing to change vehicles and get me into something that would not be in the shop for15/16 weeks, nobody has reached out to let me know what the steps are to exchange vehicles. I have not been told how much money I can spend on a car etc. What vehicles are available at the price of the first car. Will the new one have more mileage etc Instead, someone told the BBB that they tried two times to take care of the unwinding of the first deal. I hate to say that it is an outright lie. The Service Manager says it is now in the hands of the Sales Team and after contacted three different members of the sales team at the dealership and the last one a Sales Manager, nobody knew anything about the situation. I have been told someone would get back to me at least 6 times and it never happened. I know Alex the owner has responded that this is an anomaly but I bet that is a question I would love to have verified So once again someone who knows nothing about the situation is going to research with the service department and get back to me Monday. It just continues to be a whole lot of passing the buck and "Let me check", Nobody is doing the right thing, or taking responsibility for anything. The reason I gave 1 star is because they would not post it with 0 stars. If the owner is really interested to get to the bottom of this, give me a call-732-910-1148 More

Report | Print

I have never been more disappointed in my 70 years then after I purchased a used car from Bell Mitsubishi. I am not sure whether it is their incompetence or dishonesty that upsets me more. I would love t after I purchased a used car from Bell Mitsubishi. I am not sure whether it is their incompetence or dishonesty that upsets me more. I would love to be able to rewind this deal because of the headaches and stress it has caused to me, my son and our whole family. I have written this review a few months back and believe it or not, we still do not have the car we purchased, It is now closing in on 17 weeks and we have made 4 payments on a car we have not even seen in that time. My son and I purchased his first car, a pre-owned vehicle on January 29, 2025. On February 3 we had to have the car serviced because of a faulty speedometer. They had to order the part and that it would be read in 2 weeks. We figured no big deal, and they could install the new speedometer when we went up to get our plates and registration. We do live over an hour away, so it is not around the corner. On the way home on the 3rd the check engine light came on and we returned on February 10th and that was the last time we have seen the car. We were told the part had to be ordered and then they had to bring it to a different dealership to be repaired. The car was there until someone called me on March 11th to tell me the car needs a new engine, and it will be 6 to 8 weeks. It was 30 days that they had his car without any repairs being done, with excuse after excuse. For the first 10 or so days there were no courtesy cars available and between inconveniencing family and paying rideshare fees it was crazy. We did eventually get a loaner but that is a small part of the story. So, I call them every week from March 11 until about May 15th. Nobody knows anything about the car and when the engine is coming in blah, blah,blah. I finally get a person to help me at Hyundai corporate to investigate and she says the car has been fixed around May 30, but the Bell dealership does not pick it up until 3 day later when they tell me they have nobody to go get it. Finally, they pick it up from the Hyundai dealership who was fixing it and call to tell me the check engine light is on. They tell me they are trying to bring it back to the Hyundai dealer instead of making that a priority. If you want to feel like nobody give a crap, then use Bell Mitsubishi. I am sure my car will be with the Hyundai dealer at least another 4 to 6 weeks which will make it a total of 20 to 21 weeks. This is not a scathing as it should be because they have my car. I would really like to rewind the contract because they never fulfilled their end by selling me a usable vehicle. More

Report | Print

My first time here at Bell Mitsubishi and they have offered the best service than any other Mitsubishi I have been to. Steven has great customer service and does his best to assist you on getting yo offered the best service than any other Mitsubishi I have been to. Steven has great customer service and does his best to assist you on getting your vehicle up and going. He fully explains all concerns with you about your vehicle -what many service departments don’t do. I would highly recommend Bell Mitsubishi service to anyone who owns one. Thank you so much for your help and time it is greatly appreciated. More

Report | Print

Memet he he’s the best salesman in the world in my opinion is very professional and he helped me a lot to add a part to the car. He’s the best. opinion is very professional and he helped me a lot to add a part to the car. He’s the best. More

Report | Print

Chris is extremely professional and knowledgeable. He is my go to guy when it comes to any issue I have with my vehicle! I recommend him to all my friends and family. He is my go to guy when it comes to any issue I have with my vehicle! I recommend him to all my friends and family. More

Report | Print

I bought my outlander from Bell Mitsubishi and I won a TV promotion with free oil change for 24 months and free car wash. The main guy is Steven promotion with free oil change for 24 months and free car wash. The main guy is Steven More

Report | Print

Sales and service is great overall. Clean and tighty. I will do business them again Clean and tighty. I will do business them again More

Report | Print

I would like to thank Bell Mitsubishi for the excellent service they provide. The service is prompt and efficient whether you need your car serviced or buying a car and even to trade in a vehicle. They tai service they provide. The service is prompt and efficient whether you need your car serviced or buying a car and even to trade in a vehicle. They tailor to the customers needs. I highly recommend Bell Mitsubishi!!!! They hear you out… More

Report | Print

The Sales Agents will go above and beyond to make sure you are signing a contract you are comfortable with. My Sales Agent Memet kept looking for the best deal I could get, and even told me to think about you are signing a contract you are comfortable with. My Sales Agent Memet kept looking for the best deal I could get, and even told me to think about it, nothing would be final unless I wanted to go thru with it. I would recommend Bell Mitsubishi to anyone who’s looking for a Dealership who understands they need to make sale, but also understands there should never be any pressure in closing in a sale. More

Report | Print

Thank you to Tiffany and Steven you made this so fast and easy will be back easy will be back More

Report | Print