Steven Hoffman

The ABSOLUTE WORST DEALER EVER! STAY AWAY! They price gauge you and then don't deliver on what you pay for. 3 months my brand new escalade sat in service for an oil leak. No cadilla STAY AWAY! They price gauge you and then don't deliver on what you pay for. 3 months my brand new escalade sat in service for an oil leak. No cadillac to drive while it's under warranty because they sold off their fleet for service vehicles during covid to get top dollar on them while used cars were $$ the roof. They overcharged me $10,000 just be because they could because of "limited inventory." After 3 month waiting for service to get their act together it came back with a vibration it never had before. Took it back less than a month later. They "fixed" it. It's still been vibrating since it's been back and still leaking oil. I told my service advisor 8 weeks ago it's still having the same problem. He hasn't followed up w me 1 time since then. My husband has been in the hospital and I told him I wasn't able to get it there. They offer "door to door" service now?? They didn't offer to come and pick up my car to fix it for the 3rd time and it's not even 2 years old w under 18,000 miles on it. FINDLAY CADILLAC IS A JOKE I WOULD NEVER SPEND ANOTHER DIME THERE GO ANYWHERE ELSE. OH wait, I did speak with their new "General sales manager Cliff" without even having a real meeting with me or looking at any real pricing he told me it would cost me ANOTHER $80,000 OUT OF POCKET TO TRADE IT IN FOR A NEW ONE! IM SORRY I JUST SPENT $150,000 ON THE ONE I HAVE THATS STILL BRAND NEW! SALE IS A JOKE, SERVICE IS A JOKE, AND SHARON THE SERVICE MANAGER COULD CARE LESS. EVERYTIME I CALLED DURING THE 3 MONTHS MY CAR SAT THERE ALL SHE WOULD TELL ME IS THE SYSTEM STILL SAYS THE PART IS BACKORDERD. I DROVE CARS THAT WERE NOT EVEN CADILLACS OR IN THE SAME CATEGORY AS WHAT I HAVE. I SAID I WILL DRIVE ANY CADILLAC, BUT OH THEY DONT HAVE ANY BECAUSE THEY MADE BUKU $$$ OF SELLING THEM DURING COVID. THE SERVICE IS AN ABOMINATION, CHECK THE OTHER REVIEWS. ALL THE RECENT ONES I SAW ABOUT THIS DEAL ARE BAD BAD BAD. STAY AWAY. SAVE YOUR MONEY AND BUY SOMETHING ELSE BECAUSE WHAT YOU GET HERE IS NOT QUALITY OR GOOD SERVICE. EXPECT TO PAY ALOT OF $$ FOR SUBPAR TREATMENT AND SERVICE! GO SOMEWHERE ELSE AND DO NOT GO HERE! SAVE YOUR TIME $$$ AND HEADACHES More

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If I could give this dealership a zero I most definitely would. All they care about is money money money. SO SAD! I have been driving Cadillacs for all my LIFE! VERY LOYAL CUSTOMRR. I purchased an Escalade would. All they care about is money money money. SO SAD! I have been driving Cadillacs for all my LIFE! VERY LOYAL CUSTOMRR. I purchased an Escalade most recently and I've been so extremely unhappy with everything from the purchase to the service to the management. Noone cares about the people anymore! I am taking my business elsewhere! hopefully they will be better than these dirt xxxxx. DONT WASTE YOUR TIME OR MONEY HERE GO ELSEWHERE More

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Findley Cadillac has a knowledgeable and professional staff of people in all departments, they certainly have the best technically qualified personnel in the valley when it comes to electric vehicles, lo staff of people in all departments, they certainly have the best technically qualified personnel in the valley when it comes to electric vehicles, love the Lyriq, a superb design they sold me. More

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Great service. Dylan was really great. This is my sixth Cadillac. Dylan made sure that this Lyriq was the right car for me. Thank you Dylan was really great. This is my sixth Cadillac. Dylan made sure that this Lyriq was the right car for me. Thank you More

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So needless to say, I am a difficult customer, and when I went into Findlay Cadillac, I was treated very professionally and with great customer service, Mr. Derrick and Mr. Bruce both have great sense of hum went into Findlay Cadillac, I was treated very professionally and with great customer service, Mr. Derrick and Mr. Bruce both have great sense of humors, they are personal and as much as I demanded, they worked very well with me. If you are looking to shop for a car, check out their inventory, even if Cadillac isn't the car you want, look through their inventory, the experience alone with working with them was WONDERFUL...thank you so much I now own my second Escalade, and I am happy...the only request they couldn't do was making the car payments for me!!! ha ha ha but you best believe I ASKED! More

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From beginning to end, my experience with this dealership was top-notch. My sales associate Sonia was such a delight to work with. The staff here overall really does a good job, making you feel great. was top-notch. My sales associate Sonia was such a delight to work with. The staff here overall really does a good job, making you feel great. More

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Just an update because I’ve driven a couple more units off the lot since then. My man Steve has been promoted, but I know I’m in good hands with Deb. There are two Cadillac dealerships in the Vegas metrop off the lot since then. My man Steve has been promoted, but I know I’m in good hands with Deb. There are two Cadillac dealerships in the Vegas metropolitan area. One is about 15-minutes from my house. Findlay is about 40-minutes during Saturday traffic and well worth the commute. This is where to go when you want an executive experience. More

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We have worked with Bryan in service for years - very satisfied. More recently we worked with the parts department - The guys were very helpful, and Don was outstanding! He walked us through every step satisfied. More recently we worked with the parts department - The guys were very helpful, and Don was outstanding! He walked us through every step of the process and was quite entertaining. Thank you t everyone we have worked with. More

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Very friendly, on top of their game. Though the first guy was a little slow. Though the first guy was a little slow. More

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Daniel B has been our service Rep since we purchased our XT5 in 2020. He is competent, credible, personable and understands/provides excellence in Customer Service. Thank you Daniel for your top notch perso XT5 in 2020. He is competent, credible, personable and understands/provides excellence in Customer Service. Thank you Daniel for your top notch personality, attitude and professionalism. More

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