Steven Chepovetsky

Excel Auto Lounge Nov 23, 2024 fatoM Michael Fanto Plainsboro, NJ, 08536 FatoMichael9@gmail. com November 22, 2024 Excell Auto Lounge 521 US-130 East Windsor, New Jersey, 08520 Servi Fanto Plainsboro, NJ, 08536 FatoMichael9@gmail. com November 22, 2024 Excell Auto Lounge 521 US-130 East Windsor, New Jersey, 08520 Service manager MARK GOLUB, I am writing to formally lodge a complaint regarding the service and experience I have encountered at Excell Auto Lounge. I purchased a 2014 Cadillac ELR (VIN: 1G6RM1E46EU600571) from your dealership with the promise that the vehicle wrap would be removed. Unfortunately, the removal process resulted in chipped paint, and now I am being asked to cover the repair costs, which is unacceptable. Additionally, my car has been in your possession for 15 days, during which I am still responsible for making loan payments. Despite numerous attempts to get an update on the status of my vehicle, I have not received any calls back. The only communication has been through uneasy emails with faulty explanations, which has been highly frustrating and reflects poorly on your customer service. Upon further investigation through a CARFAX report, I discovered that the vehicle had been involved in a structural damage accident, as well as a blown head gasket. This is information that was not disclosed to me at the time of purchase. This omission is not only unethical but also illegal, and I am prepared to take legal action if necessary. The vehicle had pre-existing issues that were not communicated to me, and as a result, it has spent nearly half of my ownership time at your service center. To resolve this matter amicably, I am requesting the following actions be taken: 1. Cancel the loan for the Cadillac ELR and refund the down payment I made, enabling me to purchase a vehicle from a reputable dealer without it being marked as a voluntary repossession. 2. Alternatively, switch my current vehicle with one that has a clean title and CARFAX report. I have identified several such vehicles and can provide you with the details. If these issues are not resolved promptly, I will have no choice but to escalate the matter to the Better Business Bureau, pursue legal action, and share my negative experience on all social media platforms. I hope we can reach a mutually satisfactory resolution. I expect a prompt response to this letter, and I can be contacted at the information you guys already have on file. Sincerely, Michael Fanto More

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Michael Fanto Plainsboro, NJ, 08536 FatoMichael9@gmail. com November 22, 2024 Excell Auto Lounge 521 US-130 East Windsor, New Jersey, 08520 Service manager MARK GOLUB, I am writing to formally com November 22, 2024 Excell Auto Lounge 521 US-130 East Windsor, New Jersey, 08520 Service manager MARK GOLUB, I am writing to formally lodge a complaint regarding the service and experience I have encountered at Excell Auto Lounge. I purchased a 2014 Cadillac ELR (VIN: 1G6RM1E46EU600571) from your dealership with the promise that the vehicle wrap would be removed. Unfortunately, the removal process resulted in chipped paint, and now I am being asked to cover the repair costs, which is unacceptable. Additionally, my car has been in your possession for 15 days, during which I am still responsible for making loan payments. Despite numerous attempts to get an update on the status of my vehicle, I have not received any calls back. The only communication has been through uneasy emails with faulty explanations, which has been highly frustrating and reflects poorly on your customer service. Upon further investigation through a CARFAX report, I discovered that the vehicle had been involved in a structural damage accident, as well as a blown head gasket. This is information that was not disclosed to me at the time of purchase. This omission is not only unethical but also illegal, and I am prepared to take legal action if necessary. The vehicle had pre-existing issues that were not communicated to me, and as a result, it has spent nearly half of my ownership time at your service center. To resolve this matter amicably, I am requesting the following actions be taken: 1. Cancel the loan for the Cadillac ELR and refund the down payment I made, enabling me to purchase a vehicle from a reputable dealer without it being marked as a voluntary repossession. 2. Alternatively, switch my current vehicle with one that has a clean title and CARFAX report. I have identified several such vehicles and can provide you with the details. If these issues are not resolved promptly, I will have no choice but to escalate the matter to the Better Business Bureau, pursue legal action, and share my negative experience on all social media platforms. I hope we can reach a mutually satisfactory resolution. I expect a prompt response to this letter, and I can be contacted at the information you guys already have on file. Sincerely, Michael Fanto More

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I bought my car in August 16 2024. I was on temp disability so they gave me a car I can afford..now mind you it said the car was 10,000 dollars but after financing it was well over 14, I was on temp disability so they gave me a car I can afford..now mind you it said the car was 10,000 dollars but after financing it was well over 14,000. So it had wrap on it,and they promised they will take it off,I asked what happens if u Chip the paint of,the manager said in front of the salesman that we will fix that when we get to it. Well they chipped all my paint and won't fix it. Also I been complaining about my engine acting up and I was putting 3 quarts of oil every week n a half..they wouldn't look at my car they said when my tire comes in,a ripped tire is on the car..but they said when it comes in they will set the appointment..I said no please there is something wrong with my engine..they wouldn't do anything...so on November,6,2024 my car stalled out,broke down and white smoke pouring out the exhaust,they sold me a car that was broken already and was ready to break. Now i called and they said they have their earliest appointment Nov 21 2024,but they will get to my car sooner. They said the mechanic is November 7 will be back the 8th and I should have my car the next week...well I called everyday for 8 days and Noone called me or picked up. Than later that night on the 8th day they said Noone got to my car yet,and told me how I was wrong and they will get to it when they feel like it cause people with working cars have appointments,well it's the 22 that's 16 days later still no phone calls and no car...and they still won't answer the phone and call me...a 14k car I git duped...It was definitely broken when I got it. Im.taking ubers and Lyft paying more than my car payment...they won't even offer me a loaner car to drive until they get to it. .this is the rudest place and most disrespectful people ever...they are very unprofessional...I asked to return the car many times since I gotten it. And they kept saying no.not fair. I just want my money back or another car that works.the Head Gasket is not suppose to die 11 WEEKS More

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Terrible Dealership! MSRP marked at $6200 and given a final price of $15,999 with no explanation!! Terrible place!! Don’t waste your time!! I have never experienced such MSRP marked at $6200 and given a final price of $15,999 with no explanation!! Terrible place!! Don’t waste your time!! I have never experienced such terrible customer service!! More

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Total waste of time and scam! I called them early in the morning and was told that I would be able to buy the car with cash and would not get charged with any fees. Once I arrived I called them early in the morning and was told that I would be able to buy the car with cash and would not get charged with any fees. Once I arrived to test drive the vehicle I was told by David the salesman that there was another person there to test drive the vehicle right after my test dive. During the test drive I told David I liked the vehicle and would like to give a $1000 deposit to hold the car and would be back the next day with cashier’s check for the balance. While waiting for the second potential customer to complete the test drive the salesman tried then they try to sell me a $3,600 package for car maintenance things that over a year wouldn't cost you more than $1,000 total. They charge you a $900 documentation fee. When it takes their employee 20 minutes tops to do the paperwork so they're just soaking money out of you for that doc fee. So, what was an advertised $9,000 vehicle they wouldn't sell for less than $15,000 in cash. Talk about bait and switch. Stay away from this place. Check out all the 1star reviews! More

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Don't buy from auto excel they are scammers and they will sell u a bad car top dollar with warranty and Still won't fix and will block your calls sell u a bad car top dollar with warranty and Still won't fix and will block your calls More

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The price they have in their ad over their own website is not real. When going to see the car you cal expect almost 50% more. But they won't really tell you the real price, instead using the good (or bad) ol not real. When going to see the car you cal expect almost 50% more. But they won't really tell you the real price, instead using the good (or bad) old four square car sales technique. When the salesperson came to me with this paper I gave an excuse and left to never come back. They will make you think you are getting an awesome deal but you will never know how much you are paying for the car. I tried to ask how much it would be the cash price but they were not willing to tell me, trying to move my attention to monthly payments. Shady at least. Take your business to a better reputable dealer. More

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They ripped me off! I put up more than half of the money for the car and needed to finance 5000. I have to pay 18,000 to pay off the 5000. They try to scam you and push I put up more than half of the money for the car and needed to finance 5000. I have to pay 18,000 to pay off the 5000. They try to scam you and push you out the door More

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This place is a joke. Just read the reviews. They are only looking for clicks. I would expect this kind of business from a local little guy. Not from a good Dealership. Wh Just read the reviews. They are only looking for clicks. I would expect this kind of business from a local little guy. Not from a good Dealership. Whatever the cost of the car is you are looking at, add around $6,000 to the price. Under the fine print, it adds a given $3,000 down payment, $1,000 transportation fee, $1,000 admin fee and some other nonsense fees. Avoid this place. No wonder the 1.0 More

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Visited this past weekend met a very nice salesperson she took the time to sit with me and go over a few different options even though I was extremely anxious my credit is very good and I had terms for me bu took the time to sit with me and go over a few different options even though I was extremely anxious my credit is very good and I had terms for me buying she tried her best we couldn’t come to something that made sense for me . I didn’t want to see any other cars but she did offer overall very pleasant I forgot to mention that for some reason the managers wanted to hold My drivers license to prove I was serious about buying that day or so they say . I think they kept it to force me to have to talk to them at the end of the pit ch . I just wanted to leave I have some social awkwardness and anxiety so this process was already stressing me out . They kept calling me over to go talk I walked over and started talking to a nice guy sitting down explaining why they couldn’t get me approved . The downfall some guy who o can only assume was the general manager he put his hand out to shake my hand and I said I don’t shake hands but said hello. He didn’t want to listen to me or didn’t hear me he asked you don’t want to shake my hand I said no thank you sorry before I could finish he said my mom must have raised different , that put a pause in the conversation I asked are you referring to the way my mother raised me , he said no it’s about mine and her raising me with politeness . I spooked around surprised asked for My DL and left . That guy is what all used car salesmen are portrayed as and why people hate buying cars . Amy was phenomenal that should have left my experience end with her I definitely would have been back with a co-signer. More

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