Steven Chepovetsky | Page 10

Toyota RAV4 purchased from Excel Auto Lounge was a great decision. Spacious, comfortable and economical. The team was professional and friendly, which made the buying process as comfortable as possible. decision. Spacious, comfortable and economical. The team was professional and friendly, which made the buying process as comfortable as possible. More

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A month ago I bought a family car from them, all my relatives really liked it. We drive it together almost everywhere, no problems were found, I hope it will continue. Thank you! relatives really liked it. We drive it together almost everywhere, no problems were found, I hope it will continue. Thank you! More

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The car matched the description, no surprises. Very pleased with the level of service, it's nice to deal with people who really value their customers. I found exactly what I needed at Excel Auto L Very pleased with the level of service, it's nice to deal with people who really value their customers. I found exactly what I needed at Excel Auto Lounge! I recommend it to all my friends! More

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I was given excellent service, helped with the choice and offered favorable terms of purchase. The price was very reasonable, and the car was without any defects, although not new. It became a reliable compa offered favorable terms of purchase. The price was very reasonable, and the car was without any defects, although not new. It became a reliable companion on every trip. More

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I was given the opportunity to test drive the car before buying it, it was very important for me. I bought a car for my mother in this car dealership. Everything is super, I wish prosperity to your car deal buying it, it was very important for me. I bought a car for my mother in this car dealership. Everything is super, I wish prosperity to your car dealership, you are great. More

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The choice of models is not bad, you can choose both a budget option and a more expensive one. I also want to express my gratitude to the consultants, they really helped me choose. I highly recommend this budget option and a more expensive one. I also want to express my gratitude to the consultants, they really helped me choose. I highly recommend this salon. More

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I went in on 1/25/2025 to look at a 2018 Subaru WRX STi which looked great on their website, and was listed as $23,990. I drove an hour and a half from NYC and sat down with Rashon, who is the type of sale which looked great on their website, and was listed as $23,990. I drove an hour and a half from NYC and sat down with Rashon, who is the type of salesperson to butter you up and make you feel like you're buddies, but as soon as there's an issue, will make you feel like you're the one who is wrong. They pulled the car around for a test drive and it was running while I went out to look at it. Opened the trunk, the whole trunk was stripped, no cover, no upholstery, and he said "we'll get you a cover, don't worry". Did the test drive and I notice the car is very loud, but fine, maybe with a tuner car, that's what you get After a frustrating financing experience where now after $8000 down, I somehow owe $30,000 on the $24,000 car, I drove off the lot and the check engine light is now on.... So I turned back around and went to Rashon (now with another customer) and said that and he jumps out of his seat and says "Yo why would you say that in front of my customer?! Why would you try to sabotage me like that?!" as if I wasn't just his customer who bought an expensive car from him 5 minutes ago. Turns out the car didn't have any catalytic converters, but nobody was going to disclose that to me. The car won't pass inspection without this. But they must have cleared the error codes for the test drive and the check engine light was off, but comes back on when the car is turned off and then back on again. That is extremely shady of a practice. All of these issues should have been fixed before they could even put it on their website for sale. Then they fixed the cat, and I drove home and check engine light came on again because of a secondary air pump valve which I had to have fixed. So I left this as a Google review and got this response: "Hi Adam. we are far from a scam, and we do honor the 30 days return policy, we sell all our cars with 30 days return policy to avoid any future problems with our clients. a '' scam place of business'' won't take their product back and won't even fix it for the customer." I called about this and they told me that there is fine print in the contract that says that is only for repairs they deem too expensive to fix or can't fix, though I was looking at my contract and it's not in there. Ryan, the GM, said to me "I don't have the long contract in front of me". So I told him to get it. I'll wait. He said he would email it to me, and the rest of the day, no email, and I called about 5 times to no answer. With this dealership takes me 2-3 phone calls before I can even speak to anyone there, and when they say they'll have someone call me back, nobody does. This dealership is a scam and I wish I knew this before sitting down with them. I also filed a complaint with the Better Business Bureau. More

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Bought a car from them a week ago, went home from Delaware 2 hours away. Car has no heat and in a sleet and ice storm that was important. Have called them back for a week and can't get Jesse to call Delaware 2 hours away. Car has no heat and in a sleet and ice storm that was important. Have called them back for a week and can't get Jesse to call me back. Oil change is due, so they did not run it thru there shop. Antifreeze level and windshield washer, plus brake fluid was low. But most of all, why is no one calling me back. NOT PROFESIONAL AT ALL!!!! More

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The dealer is a total scam. I went in to pay for a 13 thousand dollar car and the hidden fees shot the price up more than 20 thousand. Beware of the finance department. I went in to pay for a 13 thousand dollar car and the hidden fees shot the price up more than 20 thousand. Beware of the finance department. More

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They sold me a car that cannot pass safety inspection, wires coming out of both front tires, front brake rotors worn beyond the minimum to pass, and a wiper motor that only goes one speed. Not only that w wires coming out of both front tires, front brake rotors worn beyond the minimum to pass, and a wiper motor that only goes one speed. Not only that within 500 miles the crankcase position sensor died. They advertise low prices, but then charge exorbitant dealer fees well above customary for the state, they’ll also try to slip a warranty and GAP into the offer without informing you or even pitching it first. Avoid this place at all costs. They don’t even let you negotiate price with your salesperson, just send you straight to the F&I person who dresses as slimy as the “deals” he proposes. More

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