Steven Chepovetsky

I went in on 1/25/2025 to look at a 2018 Subaru WRX STi which looked great on their website, and was listed as $23,990. I drove an hour and a half from NYC and sat down with Rashon, who is the type of sale which looked great on their website, and was listed as $23,990. I drove an hour and a half from NYC and sat down with Rashon, who is the type of salesperson to butter you up and make you feel like you're buddies, but as soon as there's an issue, will make you feel like you're the one who is wrong. They pulled the car around for a test drive and it was running while I went out to look at it. Opened the trunk, the whole trunk was stripped, no cover, no upholstery, and he said "we'll get you a cover, don't worry". Did the test drive and I notice the car is very loud, but fine, maybe with a tuner car, that's what you get After a frustrating financing experience where now after $8000 down, I somehow owe $30,000 on the $24,000 car, I drove off the lot and the check engine light is now on.... So I turned back around and went to Rashon (now with another customer) and said that and he jumps out of his seat and says "Yo why would you say that in front of my customer?! Why would you try to sabotage me like that?!" as if I wasn't just his customer who bought an expensive car from him 5 minutes ago. Turns out the car didn't have any catalytic converters, but nobody was going to disclose that to me. The car won't pass inspection without this. But they must have cleared the error codes for the test drive and the check engine light was off, but comes back on when the car is turned off and then back on again. That is extremely shady of a practice. All of these issues should have been fixed before they could even put it on their website for sale. Then they fixed the cat, and I drove home and check engine light came on again because of a secondary air pump valve which I had to have fixed. So I left this as a Google review and got this response: "Hi Adam. we are far from a scam, and we do honor the 30 days return policy, we sell all our cars with 30 days return policy to avoid any future problems with our clients. a '' scam place of business'' won't take their product back and won't even fix it for the customer." I called about this and they told me that there is fine print in the contract that says that is only for repairs they deem too expensive to fix or can't fix, though I was looking at my contract and it's not in there. Ryan, the GM, said to me "I don't have the long contract in front of me". So I told him to get it. I'll wait. He said he would email it to me, and the rest of the day, no email, and I called about 5 times to no answer. With this dealership takes me 2-3 phone calls before I can even speak to anyone there, and when they say they'll have someone call me back, nobody does. This dealership is a scam and I wish I knew this before sitting down with them. I also filed a complaint with the Better Business Bureau. More

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Bought a car from them a week ago, went home from Delaware 2 hours away. Car has no heat and in a sleet and ice storm that was important. Have called them back for a week and can't get Jesse to call Delaware 2 hours away. Car has no heat and in a sleet and ice storm that was important. Have called them back for a week and can't get Jesse to call me back. Oil change is due, so they did not run it thru there shop. Antifreeze level and windshield washer, plus brake fluid was low. But most of all, why is no one calling me back. NOT PROFESIONAL AT ALL!!!! More

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The dealer is a total scam. I went in to pay for a 13 thousand dollar car and the hidden fees shot the price up more than 20 thousand. Beware of the finance department. I went in to pay for a 13 thousand dollar car and the hidden fees shot the price up more than 20 thousand. Beware of the finance department. More

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They sold me a car that cannot pass safety inspection, wires coming out of both front tires, front brake rotors worn beyond the minimum to pass, and a wiper motor that only goes one speed. Not only that w wires coming out of both front tires, front brake rotors worn beyond the minimum to pass, and a wiper motor that only goes one speed. Not only that within 500 miles the crankcase position sensor died. They advertise low prices, but then charge exorbitant dealer fees well above customary for the state, they’ll also try to slip a warranty and GAP into the offer without informing you or even pitching it first. Avoid this place at all costs. They don’t even let you negotiate price with your salesperson, just send you straight to the F&I person who dresses as slimy as the “deals” he proposes. More

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Excel Auto Lounge Nov 23, 2024 fatoM Michael Fanto Plainsboro, NJ, 08536 FatoMichael9@gmail. com November 22, 2024 Excell Auto Lounge 521 US-130 East Windsor, New Jersey, 08520 Servi Fanto Plainsboro, NJ, 08536 FatoMichael9@gmail. com November 22, 2024 Excell Auto Lounge 521 US-130 East Windsor, New Jersey, 08520 Service manager MARK GOLUB, I am writing to formally lodge a complaint regarding the service and experience I have encountered at Excell Auto Lounge. I purchased a 2014 Cadillac ELR (VIN: 1G6RM1E46EU600571) from your dealership with the promise that the vehicle wrap would be removed. Unfortunately, the removal process resulted in chipped paint, and now I am being asked to cover the repair costs, which is unacceptable. Additionally, my car has been in your possession for 15 days, during which I am still responsible for making loan payments. Despite numerous attempts to get an update on the status of my vehicle, I have not received any calls back. The only communication has been through uneasy emails with faulty explanations, which has been highly frustrating and reflects poorly on your customer service. Upon further investigation through a CARFAX report, I discovered that the vehicle had been involved in a structural damage accident, as well as a blown head gasket. This is information that was not disclosed to me at the time of purchase. This omission is not only unethical but also illegal, and I am prepared to take legal action if necessary. The vehicle had pre-existing issues that were not communicated to me, and as a result, it has spent nearly half of my ownership time at your service center. To resolve this matter amicably, I am requesting the following actions be taken: 1. Cancel the loan for the Cadillac ELR and refund the down payment I made, enabling me to purchase a vehicle from a reputable dealer without it being marked as a voluntary repossession. 2. Alternatively, switch my current vehicle with one that has a clean title and CARFAX report. I have identified several such vehicles and can provide you with the details. If these issues are not resolved promptly, I will have no choice but to escalate the matter to the Better Business Bureau, pursue legal action, and share my negative experience on all social media platforms. I hope we can reach a mutually satisfactory resolution. I expect a prompt response to this letter, and I can be contacted at the information you guys already have on file. Sincerely, Michael Fanto More

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Michael Fanto Plainsboro, NJ, 08536 FatoMichael9@gmail. com November 22, 2024 Excell Auto Lounge 521 US-130 East Windsor, New Jersey, 08520 Service manager MARK GOLUB, I am writing to formally com November 22, 2024 Excell Auto Lounge 521 US-130 East Windsor, New Jersey, 08520 Service manager MARK GOLUB, I am writing to formally lodge a complaint regarding the service and experience I have encountered at Excell Auto Lounge. I purchased a 2014 Cadillac ELR (VIN: 1G6RM1E46EU600571) from your dealership with the promise that the vehicle wrap would be removed. Unfortunately, the removal process resulted in chipped paint, and now I am being asked to cover the repair costs, which is unacceptable. Additionally, my car has been in your possession for 15 days, during which I am still responsible for making loan payments. Despite numerous attempts to get an update on the status of my vehicle, I have not received any calls back. The only communication has been through uneasy emails with faulty explanations, which has been highly frustrating and reflects poorly on your customer service. Upon further investigation through a CARFAX report, I discovered that the vehicle had been involved in a structural damage accident, as well as a blown head gasket. This is information that was not disclosed to me at the time of purchase. This omission is not only unethical but also illegal, and I am prepared to take legal action if necessary. The vehicle had pre-existing issues that were not communicated to me, and as a result, it has spent nearly half of my ownership time at your service center. To resolve this matter amicably, I am requesting the following actions be taken: 1. Cancel the loan for the Cadillac ELR and refund the down payment I made, enabling me to purchase a vehicle from a reputable dealer without it being marked as a voluntary repossession. 2. Alternatively, switch my current vehicle with one that has a clean title and CARFAX report. I have identified several such vehicles and can provide you with the details. If these issues are not resolved promptly, I will have no choice but to escalate the matter to the Better Business Bureau, pursue legal action, and share my negative experience on all social media platforms. I hope we can reach a mutually satisfactory resolution. I expect a prompt response to this letter, and I can be contacted at the information you guys already have on file. Sincerely, Michael Fanto More

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I bought my car in August 16 2024. I was on temp disability so they gave me a car I can afford..now mind you it said the car was 10,000 dollars but after financing it was well over 14, I was on temp disability so they gave me a car I can afford..now mind you it said the car was 10,000 dollars but after financing it was well over 14,000. So it had wrap on it,and they promised they will take it off,I asked what happens if u Chip the paint of,the manager said in front of the salesman that we will fix that when we get to it. Well they chipped all my paint and won't fix it. Also I been complaining about my engine acting up and I was putting 3 quarts of oil every week n a half..they wouldn't look at my car they said when my tire comes in,a ripped tire is on the car..but they said when it comes in they will set the appointment..I said no please there is something wrong with my engine..they wouldn't do anything...so on November,6,2024 my car stalled out,broke down and white smoke pouring out the exhaust,they sold me a car that was broken already and was ready to break. Now i called and they said they have their earliest appointment Nov 21 2024,but they will get to my car sooner. They said the mechanic is November 7 will be back the 8th and I should have my car the next week...well I called everyday for 8 days and Noone called me or picked up. Than later that night on the 8th day they said Noone got to my car yet,and told me how I was wrong and they will get to it when they feel like it cause people with working cars have appointments,well it's the 22 that's 16 days later still no phone calls and no car...and they still won't answer the phone and call me...a 14k car I git duped...It was definitely broken when I got it. Im.taking ubers and Lyft paying more than my car payment...they won't even offer me a loaner car to drive until they get to it. .this is the rudest place and most disrespectful people ever...they are very unprofessional...I asked to return the car many times since I gotten it. And they kept saying no.not fair. I just want my money back or another car that works.the Head Gasket is not suppose to die 11 WEEKS More

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Terrible Dealership! MSRP marked at $6200 and given a final price of $15,999 with no explanation!! Terrible place!! Don’t waste your time!! I have never experienced such MSRP marked at $6200 and given a final price of $15,999 with no explanation!! Terrible place!! Don’t waste your time!! I have never experienced such terrible customer service!! More

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Total waste of time and scam! I called them early in the morning and was told that I would be able to buy the car with cash and would not get charged with any fees. Once I arrived I called them early in the morning and was told that I would be able to buy the car with cash and would not get charged with any fees. Once I arrived to test drive the vehicle I was told by David the salesman that there was another person there to test drive the vehicle right after my test dive. During the test drive I told David I liked the vehicle and would like to give a $1000 deposit to hold the car and would be back the next day with cashier’s check for the balance. While waiting for the second potential customer to complete the test drive the salesman tried then they try to sell me a $3,600 package for car maintenance things that over a year wouldn't cost you more than $1,000 total. They charge you a $900 documentation fee. When it takes their employee 20 minutes tops to do the paperwork so they're just soaking money out of you for that doc fee. So, what was an advertised $9,000 vehicle they wouldn't sell for less than $15,000 in cash. Talk about bait and switch. Stay away from this place. Check out all the 1star reviews! More

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Don't buy from auto excel they are scammers and they will sell u a bad car top dollar with warranty and Still won't fix and will block your calls sell u a bad car top dollar with warranty and Still won't fix and will block your calls More

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