Steve Zarate

I came to Burleson Nissan to get some maintenance done on my SUV. I was sent a text on other items that needed to be replaced. Everything was done in a timely manner while I waited and was also advised how l my SUV. I was sent a text on other items that needed to be replaced. Everything was done in a timely manner while I waited and was also advised how long it would take. Thanks Steve for your professionalism! More

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excellent customer service, excellent tech dept. and Mr. Robert Maganzini excellent service writer answered all questions in a very professional manner, great experience. and Mr. Robert Maganzini excellent service writer answered all questions in a very professional manner, great experience. More

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excellent customer service, excellent tech dept. and Mr. Steve Zarate excellent service writer, great experience. and Mr. Steve Zarate excellent service writer, great experience. More

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Steve Zarate took care of me from the time my car was towed in until it was ready to drive. towed in until it was ready to drive. More

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I can alway count on Steve in the service department. He is always very helpful. He is always very helpful. More

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Excellent communication in each process,without having to wait. Service Advisor was committed to getting all the information I needed to questions. wait. Service Advisor was committed to getting all the information I needed to questions. More

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We took our Nissan Rogue to Burleson Nissan to have its CVT checked. This was because our vehicle started to become jittery all of a sudden and it seemed to be loosing power when running from stop. They w CVT checked. This was because our vehicle started to become jittery all of a sudden and it seemed to be loosing power when running from stop. They were able to rebuilt the transmission as it was still within the extended warranty but it took them like almost a week to wait for parts. I’m happy and grateful that our vehicle was fix, although, it was very inconvenient that they weren’t able to provide us with a rental for the whole duration of the repair. Also, they were not that good in giving updates regarding the status of the vehicle. We still have to call them almost everyday just to ask for rental car and to know if our car has been fixed already. More

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My under warranty Nissan Leaf needed a tow to a Nissan dealership. The Nissan recovery service did not offer Burleson Nissan as even an option even though I live in Burleson. I forced the system to take dealership. The Nissan recovery service did not offer Burleson Nissan as even an option even though I live in Burleson. I forced the system to take my vehicle to the Burleson dealership. I can see now why Nissan Recovery did not recommend I take my car there. It has been with them 2 1/2 days and despite making 4 calls to them for progress reports I have had no responses. Poor CUSTOMER SERVICE. I will be demanding to speak to the Service Manager/GM tomorrow. More

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Every vehicle I've bought from here has had issues. I had a recall on my car and was NEVER informed. It was also apparently fixed on my last visit and wasn't informed of that either. So I don't reall I had a recall on my car and was NEVER informed. It was also apparently fixed on my last visit and wasn't informed of that either. So I don't really know if it's actually fixed. More

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Burleson Nissan is my dealership since 2019. Always courteous and prompt. My wait time is always less than I am told or expect. I will continue to be a satisfied customer. Always courteous and prompt. My wait time is always less than I am told or expect. I will continue to be a satisfied customer. More

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