Steve Wyatt

The workers are polite, friendly and always out welcoming, and willing to help. They have a strong team working together. welcoming, and willing to help. They have a strong team working together. More

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Last year, I took my GLS 450 to this dealership for air conditioner malfunction. I must have gone to the dealership at least three times for the same problem. For the first couple of visits, it was as if I conditioner malfunction. I must have gone to the dealership at least three times for the same problem. For the first couple of visits, it was as if I did not know what I was saying. I likened the visit to telling my doctor that I was having a headache and he was saying, "no, you do not have a headache go home". The problem was that the AC was blowing hot air. After charging to diagnose the problem on the first visit, no problem was found. On the second or third visit, some supposed door panels were changed at my expense and that did not resolve the problem. On the fourth visit which was in Fall of 2023, another check was ran. This time, I was told to bring the car back in summer of 2024 when the weather had warmed up. This May, I took the vehicle back. After the diagnosis, I was told that the climate control system needed to be changed for over $1,871.86. I would have gone for it except that, there was a disclosure that it may have electrical fault in AC system and/or wiring harness issue, which may require further testing and disassembly. This time they said the diagnostic charges was $400+. When I complained, they said they gave me a discount of about $35 bringing the cost down to $381.17. Obviously, they did not have an idea what was wrong and was playing trial and error. If past experience is an indication, I know I will be coming back for an electrical work that will cost me in excess of $5K. It was time to look for an honest dealership. No more. Enough. More

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Nice job on time . I do all my future maintenance services from this biickchanny location. I do all my future maintenance services from this biickchanny location. More

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Excellent service delivery . The attendant was warm and gave precise answers. I was given a loaner car and got my car at the right time. Very nice The attendant was warm and gave precise answers. I was given a loaner car and got my car at the right time. Very nice More

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The service was simply superb! Thank you for honoring our request. Extremely grateful for your service and support Thank you for honoring our request. Extremely grateful for your service and support More

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I took my S-Class 580 for service at Mercedes-Benz of Silver Spring because the battery symbol displayed on my screen and certain function was inoperable, they found a fault in the 12 volt battery and re Silver Spring because the battery symbol displayed on my screen and certain function was inoperable, they found a fault in the 12 volt battery and replaced it,I’m back on the road and very satisfied. More

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Great service! Cudos to service advisor Steve Wyatt! Excellent job keeping informed. The car runs smooth as it is a 2001 ES. Cudos to service advisor Steve Wyatt! Excellent job keeping informed. The car runs smooth as it is a 2001 ES. More

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Mile One Mercedes, especially the Sevice Department led by Tom Rodkey is second to none! by Tom Rodkey is second to none! More

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Steve is the most honest and trustworthy employee. His customer service skills are exceptional. It was a great experience talking and resolving the Hermes module reprogramming. He walked me up to my c His customer service skills are exceptional. It was a great experience talking and resolving the Hermes module reprogramming. He walked me up to my car and gave me a handshake on the way out. One thing I have to say.. The guys at the parts department never smile come on guys you’re not at a funeral!! I spent $750.00 on a SD card for my navigation. Same day when I went to pick up my car I asked at the parts department for the price of a rubber seal in the trunk. The parts personnel looked like he is at a funeral I could not even get a smile from him at the desk, when I asked how has your day been. He did not want to be bothered and did not even answer. But he did confirm a price. Steve had me smiling on the way out. Saved the day!! Next time I will buy parts and accessories online I am never going to interact with the guys at parts. It’s clear they don’t like me… My 5 star rating is for Steve. My rating for the parts department is negative 5! They are terrible at both occasions. Thanks. Amit More

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The Mercedes benz dealership of silver spring has been my go to choice due to the professionalism go to choice due to the professionalism More

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