Steve Wenham | Page 20

We take all our Toyota's to JL Sullivan's for service. Fully trust your dealership as you have been proven to be Honest and fair when servicing our Cars/Trucks. Been dealing with you all over 15 years. Fully trust your dealership as you have been proven to be Honest and fair when servicing our Cars/Trucks. Been dealing with you all over 15 years. More

by STEVEV1403 Verified Customer Verified Customer

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Service was aweome! Shuttle not so great Toyota has always had pretty good service. The prices are definitely comparable to other local mechanics. I brought my 2010 Corolla in for an airbag Toyota has always had pretty good service. The prices are definitely comparable to other local mechanics. I brought my 2010 Corolla in for an airbag recall along with a tire rotation. Since I bought the tires at Toyota the whole service was free. The inspection they perform pointed out that one of the brake lights were out and the cabin air filter was dirty. I changed those on my own after, but it was nice that they brought it up because i'm not sure how long it would have taken me to notice that the brake light was out. The shuttle was a bit behind, I put a name in at 8:08 and didn't get a call until 8:44. I'm a bit surprised they don't have some sort of GPS tracking on the car. Then they could at least inform you of the current location of the vehicle and possibly how many more drop offs, this would make it easier to decide right away if you want to wait for the shuttle or not. After about 10 minutes of waiting I decided to just call a friend instead of waiting without any ETA of when a shuttle would be ready. I didn't remove any stars because the shuttle just seems like an extra perk. However, if you are going to offer it I think the communication between the shuttles and the customers should be a bit more open. More

by I_RAWNSLEY Verified Customer Verified Customer

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Very friendly and accommodating Steve was very friendly and informative. Made it a very pleasant experience. I will be back for sure. He let me know what was going on and kept me Steve was very friendly and informative. Made it a very pleasant experience. I will be back for sure. He let me know what was going on and kept me updated. I did not know they had a car service that could take me home for the time my car was going to be worked on so that was a very pleasant surprise. More

by jball311 Verified Customer Verified Customer

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service experence was elxellent Steve was very attentive and courteous. Will definitely ask for him next time I come in. Offered some advice for a problem I have had occasionally.. Steve was very attentive and courteous. Will definitely ask for him next time I come in. Offered some advice for a problem I have had occasionally.. More

by nikimorrisroe Verified Customer Verified Customer

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I don’t mind driving 30 minutes to Roseville Toyota! Steve has great service. The morning I came in for a recall on my Prius’s parking brake, I was well taken care of. Everyone is a lot friendlier at 7am Steve has great service. The morning I came in for a recall on my Prius’s parking brake, I was well taken care of. Everyone is a lot friendlier at 7am compared to 4pm when I picked up my vehicle. The moods were different in the evening. My only complaint is having to pay for a rental when I had to make an appointment for a recall. Completely unfair! Steve was very empathetic and considerate, but I still had to pay. More

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Helpful Service Process was easy working with Steve to rectify my issue in conjunction with Toyota corporate. He liaised with the applicable agencies to get me the he Process was easy working with Steve to rectify my issue in conjunction with Toyota corporate. He liaised with the applicable agencies to get me the help I needed quickly with a good price on service overall More

by SANDSTAR23 Verified Customer Verified Customer

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GREAT! Team was amazing. Super helpful and respectful of my time and budge! He even came to get me while I was there to discuss other service options. Team was amazing. Super helpful and respectful of my time and budge! He even came to get me while I was there to discuss other service options. More

by nielsenst Verified Customer Verified Customer

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Air Bag Recall & 40,000 mi Service. This is my 7th Toyota from Roseville Toyota. I travel from Stockton because of their outstanding customer service and vehicle care. I will buy again This is my 7th Toyota from Roseville Toyota. I travel from Stockton because of their outstanding customer service and vehicle care. I will buy again. More

by TWR Verified Customer Verified Customer

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Quicker than usual. Went in on a Sunday. Normally go on Saturday. Way less crowded then other days. Normally I spent over 90 minutes, but today only 45 minutes. Went in on a Sunday. Normally go on Saturday. Way less crowded then other days. Normally I spent over 90 minutes, but today only 45 minutes. More

by Larry Verified Customer Verified Customer

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Great dealer Service at Toyota Roseville remains excellent. Good people. Easy to schedule or just drop off your vehicle. The facility is clean and well kept. Service at Toyota Roseville remains excellent. Good people. Easy to schedule or just drop off your vehicle. The facility is clean and well kept. They deliver your car quickly to you and don’t make you wait long. The deli has a $10 sandwich that is excellent. More

by FRED_CALLISON Verified Customer Verified Customer

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