Steve Ward | Page 3

Breathtakingly terrible customer service I bought a brand new 2018 Tundra from Toyota Bountiful and after driving it off their lot discovered an odd issue with the refueling neck and gasket t I bought a brand new 2018 Tundra from Toyota Bountiful and after driving it off their lot discovered an odd issue with the refueling neck and gasket that wasn't properly seated around it. At my first service appointment I brought it up expecting it to be fixed under warranty because it was a defect on my brand new truck. My service advisor Andrew informed me that this was not covered under warranty, and actually laid the blame on the Sales Department for selling me a truck with a defect, and on me for not noticing this issue and documenting it before driving my truck off their lot for the first time. He also said the dealership would "never" cover this repair because Toyota Corporate would never reimburse them to fix a "damaged" part on the truck. My expectation for quality and service at this dealership have now been flushed down the toilet. Toyotal Bountiful Service......"Truly Exceptional" at royally pissing off their customers. More

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No service or communication My Camry was towed to Toyota Bountiful two weeks ago. They refuse to call back the service group that sent my car to them or call me back directly. Th My Camry was towed to Toyota Bountiful two weeks ago. They refuse to call back the service group that sent my car to them or call me back directly. They will not let me talk to the person in charge, and they say they don't remember the name of the owner. Even if they do not know what is wrong with me car, they need to call me and tell me that. This is the worst customer service I have ever seen in my life. Meanwhile, this the 16th day I have been without a car or communication. More

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