Steve Upton
Steve Upton at Ed Morse Chrysler Dodge Jeep Ram St. Robert

Steve Upton

Service Manager

Ed Morse Chrysler Dodge Jeep Ram St. Robert

809 Missouri Ave
St Robert, MO 65584

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8 Reviews
not yet
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8 Reviews

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8 Reviews of Steve Upton

November 07, 2024

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Employee Rating

Totally clueless front desk. Had an appt scheduled for 2 weeks. Took jeep at 7am and was not able to leave key due to no envelopes in the "early bird box" so had to have my wife More

by dustin.silk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: sarah

Nov 08, 2024

Ed Morse Chrysler Dodge Jeep Ram St. Robert responded

Thank you for sharing your experience with us. We understand your concerns regarding the handling of your Jeep and the challenges you faced with the front desk communication. We strive to maintain high standards of service and appreciate your feedback as it helps us improve. We encourage you to contact Ed Morse Chrysler Dodge Jeep Ram St. Robert directly so we can address your concerns further and ensure a better experience in the future. Thank you for bringing this to our attention. Sincerely, The Ed Morse CDJR Team

July 24, 2023

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Employee Rating

Absolutely worst service department I have ever dealt with their price is astronomically high. Head for tire pressure sensors on challenger, just the labor was $316. Never do service there again. More

by jeff.grube
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

January 05, 2022

Dealership Rating
Employee Rating

They were all great and went the extra time to make sure everything was good More

by Roudi
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randy Nelson, Travis Morris

December 29, 2021

Dealership Rating
Employee Rating

Great customer service. Highly recommend. Financing was a smooth and easy process. Trade in was fair. More

by turnb4uburn1990
Customer Service
Friendliness
Price
Recommend Dealer
Yes

August 31, 2021

Dealership Rating
Employee Rating

Travis was very helpful understood the technology of the car and explained the truck to my son Seth. The finance manage was very professional and did not push anything that I did not want. Possibly the b More

by Kevinmgray999
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Travis Morris

June 15, 2021

Dealership Rating
Employee Rating

Everyone is friendly, always. They listen to what I say, and if it might require a suggestion of advice. They will almost always offer several ideas. More

by dewonsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Nikki, Sunshine

Jun 16, 2021

Ed Morse Chrysler Dodge Jeep Ram St. Robert responded

Thank you for your kind words. Our service department will make every effort to continue our outstanding performance and live up to our customer's expectations.

May 27, 2021

Dealership Rating
Employee Rating

Thanks for all you guys do, everyone at dealership was fantastic I'm 58 years old I bought numerous amount of cars in my life this is the first time I left a dealership really feeling good feeling happy I More

by berrymcintyre1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 27, 2021

Ed Morse Chrysler Dodge Jeep Ram St. Robert responded

You are most welcome Sir! Thank you for giving us the opportunity and we sure hope you enjoy your truck!

May 22, 2021

Dealership Rating
Employee Rating

Loser service departmentI called to get a quote on Loser service department I called to get a quote on transmission work, they tell me it's $2000 for labor but when asked the complete total, I'm told More

by Very angry
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Richie Hurst

May 24, 2021

Ed Morse Chrysler Dodge Jeep Ram St. Robert responded

We apologize for making your call to us for your service so unpleasant. Please feel free to contact our service manager to find an acceptable resolution to your concern. Sometimes we recommend a service or repair contrary to the customer request if the request is not in the customer's best interest as it relates to the vehicle or warranty of repair. We would like to thank the customer for their feedback, it will improve the quality of our customer service in the future.

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