Steve Tongson

HORRIBLE DEALERSHIP The dealership kept insisting that I complete a review about my vehicle purchase in the days following the sale. I was hesitant because I wanted to give it some time to make sure they I complete a review about my vehicle purchase in the days following the sale. I was hesitant because I wanted to give it some time to make sure they corrected a discrepancy between the odometer mileage they listed and what was shown on the CarFax report. However, I was assured on August 5th by the salesman, Marco, and his manager that the issue had been escalated to the MVD and would be resolved within a week. It’s now September 24th—one day before the temporary title expires—and the issue is still unresolved. The MVD has confirmed that nothing has been done and that the vehicle is still under the previous owner’s name. I ended up completing the review, which I now regret, and I’m trying to figure out how to remove it. They were helpful and friendly—up until the day I made the purchase. Since then, I’ve been trying to contact the salesman and their financing department, with no success. I’m repeatedly told someone will call me back, but no one has. Today, I spoke with another salesman named Steve and asked for the name and contact information of someone above Marco. He was rude and started shouting, telling me he couldn’t provide that information and that I had to go through Marco—who continues to be unhelpful. I HIGHLY RECOMMEND NOT PURCHASING FROM THIS DEALERSHIP! They’re only nice until you sign the papers. If you have any issues or concerns afterward, you’ll be ignored or treated poorly. More

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Awesome service, Great price and good price. Very fast financing service. I will Highly recommended this dealership to anyone. Very fast financing service. I will Highly recommended this dealership to anyone. More

by Isaac/Stella Verified Customer Verified Customer

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The work that was done on the car was was great. Drives a lot better transmission is changing gears. Thank you so much. Drives a lot better transmission is changing gears. Thank you so much. More

by lytesrcharles Verified Customer Verified Customer

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The team was professional, attentive, and efficient, making the entire process smooth and enjoyable. Their honesty and care truly stood out, and I would highly recommend this dealership to anyone. making the entire process smooth and enjoyable. Their honesty and care truly stood out, and I would highly recommend this dealership to anyone. More

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Quick, easy, and no upselling. I knew what I wanted and they had it at a great price. I knew what I wanted and they had it at a great price. More

by misshope Verified Customer Verified Customer

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Thank you Ash, Marco, and Osman! You guys were awesome and I appreciate you all. 10/10 would recommend. You guys were awesome and I appreciate you all. 10/10 would recommend. More

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We bought a used car from Bell Road Mitsubishi and were looking forward to a seamless purchase after a series of difficult encounters with private sellers. Unfortunately, our experience with the dealership looking forward to a seamless purchase after a series of difficult encounters with private sellers. Unfortunately, our experience with the dealership was also disappointing. * Initial Purchase: The car appeared to be in good condition, and we were prepared for minor, typical used car issues. * Post-Purchase Problems: We were forced to spend several thousand dollars on immediate, critical repairs (not engine or transmission related which is the only guarantee they provide). These were not minor fixes; they were issues that would have quickly led to more extensive damage if we hadn't addressed them. * Overall Value: The unexpected repairs meant the final cost of the car significantly exceeded its actual value. * Conclusion: While we now have a reliable vehicle, the added expense and hassle were frustrating. We feel these problems should have been disclosed and fixed by the dealer before the sale. We will not be returning to Bell Road Mitsubishi for future purchases. More

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I had an excellent experience at Bell Road Mitsubishi working with Steve. From the moment I arrived, he was professional, friendly, and genuinely focused on helping me find the right car rather than just working with Steve. From the moment I arrived, he was professional, friendly, and genuinely focused on helping me find the right car rather than just making a sale. Steve was knowledgeable about the vehicle, answered all of my questions with patience, and made the process simple and stress-free. What really stood out was how transparent and honest he was about pricing and financing—no pressure, no gimmicks, just straightforward information. He also took the time to walk me through all of the car’s features and made sure I felt comfortable before driving off the lot. If you’re in the market for a car, I highly recommend asking for Steve at Bell Road Mitsubishi. He made what is often a stressful process enjoyable and smooth.I look forward to working with him and the entire Bell Road Mitsubishi team in the future. More

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Sales were very efficient and professional, but service was absolutely horrendous. I bought a used car there and feel the so called “safety check” was inadequate and not thorough. Their poor customer servi was absolutely horrendous. I bought a used car there and feel the so called “safety check” was inadequate and not thorough. Their poor customer service resulted in me taking my car to another service dealership. There were multiple existing recalls on the vehicle and my car needed oil! There was no follow up when I expressed my concerns to management even though they said they would get back to me. I am extremely frustrated and concerned about the quality of their “safety checks.” I won’t ever be returning to this dealership. More

by schritter81 Verified Customer Verified Customer

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Bell rd Mitsubishi is a very giid dealership. That's why we are returning customers due to the courteous sales,financing, and service departments. That's why we are returning customers due to the courteous sales,financing, and service departments. More

by chrismurillo60 Verified Customer Verified Customer

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