Steve Stern
Steve Stern at O'Meara Volkswagen
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Steve Stern

Sales Manager

O'Meara Volkswagen

1900 W 104th Ave
Westminster, CO 80234

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4.8
131 Reviews
4.8

131 Reviews

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131 Reviews of Steve Stern

March 24, 2024

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Employee Rating

James, Steve Lionel and everyone was pleasant and easy to work with, helpful and courteous beyond expectations More

by Jonathan
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Cordova , Leonel Diaz, James Huett

February 25, 2024

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Omeara VW is always clean and in order. Showing off all the new VW tech. They have a pretty good inventory of nice vehicles to choose from, Steve Stern and James Huett have always great More

by WayneN
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Adam Wright , Heath Hafenstine, James Huett

Feb 28, 2024

O'Meara Volkswagen responded

Hi Waynen, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 25, 2024

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Have bought several cars through O’Meara VW and working with James Huett - each time has been an absolute pleasure with James honestly addressing all of my concerns and questions and listening to my specif More

by IanCraft
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Wright , Heath Hafenstine, James Huett

Jan 26, 2024

O'Meara Volkswagen responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 18, 2024

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Awesome customer service! Omera and James very professional and personal. I will definitely recommend Omera Volkswagen and James to others! More

by rahuett
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Domanik Lujan , James Huett

Jan 20, 2024

O'Meara Volkswagen responded

Hello, we're happy you found our staff to be so supportive during your experience here at O'Meara Volkswagen of Thornton. Thanks for the recommendation, and have an amazing day!

November 07, 2023

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Employee Rating

Steve was extremely helpful and took me through the process professionally. He made sure I understood the logistics in leasing and answered all of my questions in a timely manner. I would recommend Ste More

by Tom Paulson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 08, 2023

O'Meara Volkswagen responded

Tom, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Steve can do to assist you, please do not hesitate to let us know. We are always happy to help!

Nov 11, 2023

O'Meara Volkswagen responded

Thank you Tom... It was our pleasure assisting you with your new VW Taos.

October 22, 2023

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One of the if not most professional and family oriented salesman out here, Much Respect to him More

by djsigala
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: James Huett

Oct 22, 2023

O'Meara Volkswagen responded

Thanks for sharing your thoughts about your experience with O'Meara Volkswagen. We appreciate your business and hope to see you again soon!

September 10, 2023

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Buying a new car can be intimidating as a single woman and they made the process happen, thank you! More

by showers.ramona
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Leonel Diaz, James Huett

Sep 11, 2023

O'Meara Volkswagen responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 24, 2023

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Great staff, extensive car selection, and top-notch service. Highly recommend for a hassle-free buying experience. More

by tiledod830
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: James Huett

Aug 25, 2023

O'Meara Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 23, 2023

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The sales process was smooth. The customer service since then has been difficult. I have had to follow up multiple times to get any help or information More

by KP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Justin Seaver

Jul 27, 2023

O'Meara Volkswagen responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and someone from our management team will reach out. We'd love to get to the bottom of this and turn things around for you.

Jul 27, 2023

KP responded

feel free to talk to justin, or steve, or caitlyn. resolution is all i am asking for and no one in your organization is capable of providing it. i traded in my vehicle on 7.1 and as of 7.27 my prior lender is still not showing payment and my credit is being impacted by your incompetence. i am receiving collections calls and notices. and of course, my last email to both steve and justin this week asking for an update was not answered...again. first the excuse was "funding" was delayed, then the excuse was the ach to my bank did not go thru "for some strange reason", now the excuse is that "fedex took 3 days to deliver an overnight package" with the paper check payment to my bank. no one has proactively tracked my issue thru to resolution or followed up without my prompting. i am having to check my account every day and then either call or email to have someone say that it is someone else's fault. some ownership and follow thru would be appreciated, but 4 weeks into this customer service nightmare i am still having to follow up multiple times with no resolution. i would like some additional compensation for my time, effort, struggle, stress, and credit impact. the offer of the small token i received from steve (with multiple strings attached) is not sufficient for the amount of effort and frustration your people and process have caused. another option would have been to encourage me to make my next due payment to maintain my stellar credit history, but was assured that "we handle hundreds of transactions and we do this all the time". a little less arrogance and a little more customer service would go a long way. as i am typing this caityn called to tell me that she spoke to my bank and they cashed the check this morning 7.27 and my account is now fully paid off, although i won't see it on my account portal for 3-5 days. while the fedex was not proactively tracked, or even tracked when i emailed earlier this week asking for a status update, when i spoke to caitlyn today, she jumped right into action and got me some information. it was also very tricky of your team to request my 5 star review immediately after the sale completed and before your poor customer service showed itself. by design i am sure

July 09, 2023

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Employee Rating

great workers who want to get you the best car and the best deal possible More

by CHA_HOFMANN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin LaVelle , Leonel Diaz, Lindsay Hixson

Jul 11, 2023

O'Meara Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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