Steve Serafino

OMGosh! !! I HIGHLY recommend INFINITI of Hoffman Estates to anyone that is looking for a vehicle. My recent car buying experience at INFINITI of Hoffman Esta !! I HIGHLY recommend INFINITI of Hoffman Estates to anyone that is looking for a vehicle. My recent car buying experience at INFINITI of Hoffman Estates was exceptional! Patrick was incredibly knowledgeable, helpful, and patient. Patrick, Steve, Stan, and Romino went above and beyond. The entire team was awesome. I felt genuinely valued as a customer. Thank you INFINITY of Hoffman Estates!!! More

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I want to give a big shout out to Hoffman Estates Infiniti. On October 12, 2024 I had telephone the mentioned Infiniti Dealership and had spoke with Steve Serofino about leasing a new Q50 Infiniti f Infiniti. On October 12, 2024 I had telephone the mentioned Infiniti Dealership and had spoke with Steve Serofino about leasing a new Q50 Infiniti for my wife. Steve was very professional, courteous and knowledgeable. He was very concerned about meeting all my vehicle needs. After speaking with him for 20 minutes, I developed a trust in him and drove to the dealership. Once there, Steve had Joe Gappa show my wife and I the car we spoke about on the phone, which was a 2024 Infiniti Q50. Everyone at this dealership was very friendly and everyone welcomed us. Our sales person Joe Gappa was excellent. He explained the vehicle to its fullest extent. Joe Gappa demonstrated full concern on our vehicle purchase and was a pleasure to see a salesperson enjoying his career. I want to thank everyone at the Hoffman Estates Infiniti Dealership, especially Steve Serofino and Joe Gappa for the extreme care set forth to my wife and I. More

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Worked with Sebastian in service and sales with Steve and Stan. Top experience highly recommend them for service or sales. Thanks again guys! Stan. Top experience highly recommend them for service or sales. Thanks again guys! More

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Joel, Stan & Steve were pleasures to work with and they made the purchase of my car one I’ll always remember. During a tornado 🌪️ storm, Steve made sure I felt completely comfortable and safe, providing m made the purchase of my car one I’ll always remember. During a tornado 🌪️ storm, Steve made sure I felt completely comfortable and safe, providing me with details on what to do if we needed to find cover and where to go to stay completely safe. Joel still so knowledgeable, kind and not a pushy salesman's. CHECK THIS** Joel help me look into getting my student loans paid off. (Literally searching the computer on how I can apply for the forgiveness loan) REAL MVP!!! He’s an all around great guy! Joel, Stan & Steve not only made sure I was safe from the tornado, but also were exactly what you wish everyone was like when deciding to make a car purchase. Even though Stan couldn’t get me in a new lease, he was able to make sure I had the best deal possible for purchasing my vehicle. Can't thank them enough for their help. I will forever be an Infiniti of Hoffman fan. More

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It was a pleasure doing business with Infiniti of Hoffman Estates and Joel Gappa. I called ahead and spoke with Joel, I informed him of the truck I seen online, told me to come test drive it and see if I lik Estates and Joel Gappa. I called ahead and spoke with Joel, I informed him of the truck I seen online, told me to come test drive it and see if I like it. He pretty much made sure I left with the truck I wanted. From the test drive to me signing the last document, the whole experience was awesome. More

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I bought a Certified pre-owned Infiniti QX60 online with about 19k miles on it and had my son drive it to NM. Then the problems started. 1. When the car arrived, my other teenage son noticed some noticea about 19k miles on it and had my son drive it to NM. Then the problems started. 1. When the car arrived, my other teenage son noticed some noticeable scratches and bubbling in the paint within 2 minutes of seeing it. I specifically asked about the exterior and have a video stating there were no scratches or cosmetic issues. They did end up giving me $700 as a good will gesture towards a $1,200 bill; I felt the entire cost to repair the paint should have been covered, but I decided to compromise. 2. The tires triggered a low-pressure warning when the weather got cold, which I understand happens; however, when I went to put air in the tires the back tires read 55lbs of pressure. I checked it with two different gauges as I couldn’t believe my eyes and it was the same pressure with both gauges. The other three tires were fine. The max tire pressure on these tires is 44lbs. This was outright dangerous and I feel their dealership put my son at risk of a blowout on the way to NM. It is very concerning that a vehicle left their dealership like this. Remember this is a “certified pre-owned” Infiniti. 3. The transmission started causing trouble at 25k miles, not very many miles from where I purchased it. The local Infiniti dealership replaced the valve body in the transmission which took about two weeks. I received the vehicle back and two days later is started causing more trouble. After having it towed back, they said they had to replace the entire transmission which took another two weeks. I asked the technician how this could happen after only 25k miles. He asked where we bought it and asked about the history of the vehicle. He asked if it was abused, which I assume it was. I relayed that the dealership sent me the Experian history report which stated there were no accidents. The technician looked it up on Carfax and what do you know it was in an accident. It’s concerning that I was given a report that showed no accidents when there was another well know service, Carfax, that did show an accident. I am probably most upset with this as I feel like I was outright lied to. If this dealership tries to give you an Experian report, ask them for the Carfax. I understood this vehicle to be certified pre-owned and it underwent a thorough inspection process. All of the above says otherwise. Also, CPO does not give you additional warranty from my understanding now. You have to buy a warranty. When you see a CPO from this dealership, do not put much weight on it. I don’t even enjoy driving the vehicle anymore as I am left wondering what will happen next or if I may get stranded somewhere. I am writing this review so that this does not happen to you. I would caution you buying a vehicle from this dealership in general, but especially, without seeing it in person. Take a teenager with you as mine can obviously spot bubbling paint and scratches better than they can. I have sent this complaint to them over a month ago and still have not heard back from them. I am really disappointed in the dealership and Infiniti. More

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Very helpful! I called about a car and told them I’m open to looking at others and told them what I’m looking for. They found me a great car! Edgar was my salesman I called about a car and told them I’m open to looking at others and told them what I’m looking for. They found me a great car! Edgar was my salesman and was great. Everyone there from the beginning of the process to the end was fantastic and professional. I would recommend looking for a car here. More

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The whole staff at this dealership was wonderful, to name a few, Mark, Edgar, Steve and Stan were the main people we worked with. Everyone went above and beyond to make sure we were comfortable and happy wit a few, Mark, Edgar, Steve and Stan were the main people we worked with. Everyone went above and beyond to make sure we were comfortable and happy with our purchase. More

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The most friendly and helpful staff, I came in looking for a used car for my family and thanks to them I was able to find a car that has helped my family in many ways! for a used car for my family and thanks to them I was able to find a car that has helped my family in many ways! More

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This dealership have a wide variety of cars in great condition and the sales representative are very professional and experienced. Wonderful experience. condition and the sales representative are very professional and experienced. Wonderful experience. More

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