Steve Riedl

Murgado Lincoln of Chicago responded

Thank you for taking the time to share your experience with us. I want to begin by sincerely apologizing for the frustration and inconvenience you encountered throughout your interaction with our dealership. It’s clear that we failed to meet not only your expectations, but also the basic standards of communication and professionalism that every customer deserves. Your concerns about unanswered questions, delays in communication, lack of follow-up, and internal disorganization are deeply troubling and do not reflect the level of service we aim to provide. I want to assure you that we are taking your feedback very seriously. We are reviewing this matter internally to understand exactly where the breakdowns occurred and to ensure accountability across all departments involved. Immediate steps are being taken to improve our customer service, responsiveness, and internal coordination. As a valued customer—and a Ford shareholder—you deserve a dealership experience that reflects the trust you’ve placed in the brand. I deeply regret that we have not lived up to that standard. If you're open to it, I would appreciate the opportunity to speak with you directly to both apologize in person and make this right. Please feel free to contact me directly at charles.grosso@murgadofordlincoln.com, or let me know a convenient time and number where I can reach you. Again, I sincerely apologize for the experience you've had, and thank you for your honesty. We are committed to doing better. Warm regards, Charlie

Murgado Lincoln of Chicago responded

Wow—what a journey to finding the perfect vehicle! We're so glad Steven, Assad, Avery, and our prep team made the experience worth it. Your recommendation means the world to us, and we truly appreciate your kind words. Wishing you many happy miles in your new Lincoln Corsair—thank you for choosing us!

Murgado Lincoln of Chicago responded

We’re sorry to hear about your experience and appreciate your feedback. We aim to provide a smooth and transparent process, and it’s clear we missed the mark this time. We’ll review your comments to improve our customer experience. If you’d like to discuss further, please don’t hesitate to reach out. We’re glad Steve was able to assist you.