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Steve Monk
Steve Monk at Matthews Mitsubishi Planet PreOwned

Steve Monk

Parts & Service Manager

Matthews Mitsubishi Planet PreOwned

2100 Vestal Pkwy E AB
Vestal , NY 13850

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4.7
204 Reviews
4.7

204 Reviews

Write a Review

204 Reviews of Steve Monk

August 11, 2025

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Employee Rating

As always; car maintenance was performed. Communication between Service was excellent. Invoice was explained.and rep led me to cashier More

by wdahlander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Reynolds, Steve Turnbull

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Aug 12, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

August 04, 2025

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Employee Rating

Was great to work with the service team at Matthews on the Parkway. Thank you John More

by JCOL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 05, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

July 28, 2025

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Employee Rating

Great Service, quick - Gave me video of what is likely to be needed in the future More

by tnunan
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 29, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

July 23, 2025

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Employee Rating

word word word word word word word word word word word word word word word More

by KLINJACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Reynolds

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Jul 24, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for your excellent rating! Feel free to reach out to us if you need anything. Have a wonderful day.

July 13, 2025

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Employee Rating

It is a pleasant place to have your vehicle serviced and to shop for vehicles. More

by alans4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Richardson, Deion Brown

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Jul 14, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your positive experience with us at Matthews. We are delighted to hear about the smooth transaction and our team's dedication. We appreciate your trust and look forward to serving you again.

June 30, 2025

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Employee Rating

I really appreciate this dealership. When one employee lied to get the sale, the Manager stepped in and gave me his word that he would take care of me when I needed it. That manager Ji More

by Smiles629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim

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Jul 07, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

June 30, 2025

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Employee Rating

Everyone at the dealership was very friendly and accommodating. My vehicle looked wonderful when I picked it up. More

by beverlypatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 07, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

June 27, 2025

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Employee Rating

Did a great job as usual and at a resonable price. A very competent staff. More

by smithguitarman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 07, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

June 27, 2025

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Employee Rating

Easy to get service done to my vehicle and I usually don't have to wait too long. More

by alans4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Richardson, Deion Brown

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Jul 07, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

June 26, 2025

Dealership Rating
Employee Rating

Very good to excellent maintenance and customer service personnel. They are always curtious, friendly, and quick with suggestions and answers. More

by rsannwald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Morse, Jack Richardson, Sean Judge, Bryan Reynolds, Steve Turnbull

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Jun 27, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

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