Steve Monk
Steve Monk at Matthews Mitsubishi Planet PreOwned

Steve Monk

Parts & Service Manager

Matthews Mitsubishi Planet PreOwned

2100 Vestal Pkwy E AB
Vestal , NY 13850

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4.7
191 Reviews
4.7

191 Reviews

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191 Reviews of Steve Monk

June 02, 2025

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Employee Rating

The staff and mechanics are always friendly and helpful. They do their best to help with problems. I have been using them for 10 years and will continue to use them as long as Kathy (my car) still runs More

by LauraLee0131
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Recommend Dealer
Yes

May 27, 2025

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They moved the hood latch so it works now After I came back the second time and said, I still heard the noise they put it up on the left and found that I needed my suspension thing replaced which I will d More

by gbweyna
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Recommend Dealer
Yes

Other Employees Tagged: Jarod and a service guy.

May 28, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

May 27, 2025

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They were very helpfull as I just had knee replacement and was with a walker and went to the wrong area they came open the door for me took my key to the right person More

by JOYCESHAYLOR
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Recommend Dealer
Yes
May 28, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

May 03, 2025

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Service was done as requested and on time. Would bring my car back.in the future More

by smkristek
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Recommend Dealer
Yes
May 05, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

May 02, 2025

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It was quick and I didn't have to wait very long. There was no major issues. More

by alans4
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Recommend Dealer
Yes
May 05, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

April 29, 2025

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Very clean atmosphere; friendly and knowledgeable associates make the experience enjoyable. Thank you very much More

by meghan13k
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Recommend Dealer
Yes
Apr 30, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi Meghan- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

April 23, 2025

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As usual the service was outstanding, Tim was great to deal with and very helpful. Thank you to Steve Monk for helping with my service needs More

by cboulter
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Recommend Dealer
Yes
Apr 28, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi- Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

April 23, 2025

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Employee Rating

The service department is always super helpful and always take the time to answer all of my questions More

by odalysr1
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Recommend Dealer
Yes

Other Employees Tagged: Skinner, Chris

Apr 28, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi -Thank you for sharing your great experience at Matthews. Our team takes pride in providing friendly and helpful service, and we’re glad our service advisor kept you informed throughout the process. We look forward to welcoming you back for your future service needs! If you have any more questions, feel free to reach out anytime! Have a great day!

April 12, 2025

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I drive from Ithaca to have my vehicles serviced at Matthew's. They are that good. Nice waiting area. Prompt service. Friendly staff. Reasonable prices. Try it. Brian DeYoung More

by brian@ithacabroker.com
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Recommend Dealer
Yes
Apr 14, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi Brian- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

April 08, 2025

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Employee Rating

Thank you to the Service Team. I recently needed my car inspected and scheduling was a breeze, the service team was efficient and courteous, and I was on my way quickly. Same for More

by ishineforyou
Recommend Dealer
Yes
Apr 09, 2025

Matthews Mitsubishi Planet PreOwned responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

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