Steve Monk

Matthew’s certainly provides good service with comfortable place to wait for one’s service. The employees seem to care and serious about their work. comfortable place to wait for one’s service. The employees seem to care and serious about their work. More

by benandjean Verified Customer Verified Customer

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Very friendly. Keep you informed of any issues that arise. Very nice waiting area with coffee, tea, hot chocolate and really good fresh popcorn! Keep you informed of any issues that arise. Very nice waiting area with coffee, tea, hot chocolate and really good fresh popcorn! More

by gahackett8 Verified Customer Verified Customer

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Mechanic never followed up with me if my warranty covered what needed to be fixed. He told me it was 5700.00 to repair I called back with warranty information and he said he would call back and he did not. S what needed to be fixed. He told me it was 5700.00 to repair I called back with warranty information and he said he would call back and he did not. Since then I trade my car and bought a Honda Pilot in Syracuse. More

by beezley42 Verified Customer Verified Customer

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My first service visit since buying the vehicle. Very good service in a reasonable time for a good price. Very good service in a reasonable time for a good price. More

by Hc710 Verified Customer Verified Customer

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The car was in for wheel barring's and covered warranty work. I was told after the fact that they fixed recalls. These were not explained and told I would get paperwork in the mail. The paperwork still did work. I was told after the fact that they fixed recalls. These were not explained and told I would get paperwork in the mail. The paperwork still did not explain how these recalls were corrected. After having the car for hours, they called and told me the brakes and pads were very bad. I took the car to my regular mechanic, and he said they were not bad and did not need work at this time. I was very disappointed that I was lied to. More

by GERIH21 Verified Customer Verified Customer

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Great selection. Staff friendly and knowledgeable. Second time buying from them and will return next time. Staff friendly and knowledgeable. Second time buying from them and will return next time. More

by justellen10 Verified Customer Verified Customer

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They do a great job getting the cars in for service and getting them out. getting them out. More

by lesliejm01@yahoo.com Verified Customer Verified Customer

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As part of the 90Kmi service on a VW TDI, I asked for a tire rotation. I expect a tire rotation includes a pressure check. On my way home, the check tire pressure light came on. The sticker cold pressur tire rotation. I expect a tire rotation includes a pressure check. On my way home, the check tire pressure light came on. The sticker cold pressure is 38 psi in all tires. The measured warm pressures were: 32, 34, 34, 37. On the other hand, the oil and filer change, and brake system flush were completed in a timely manner. I hope with better care than the tire rotation. The staff was pleasant and courteous. More

by Jim Verified Customer Verified Customer

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Always able to schedule an appointment in a timely amount of time. Staff is very friendly! of time. Staff is very friendly! More

by dbender1@stny.rr.com Verified Customer Verified Customer

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I found the service to be quick, complete and fair. They did a thorough checklist of my vehicle and reported in detail to me on their findings. They did a thorough checklist of my vehicle and reported in detail to me on their findings. More

by tmheslin2000 Verified Customer Verified Customer

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