Steve Lane

Most disrespectful dealership I've ever experienced! Found a Jeep on their site and started chatting with their AI bot. Drove to the dealership on Sunday to look at the Jeep, saw it and both me and my w Found a Jeep on their site and started chatting with their AI bot. Drove to the dealership on Sunday to look at the Jeep, saw it and both me and my wife liked it. Texted the AI dude later in the afternoon that I wanted to test drive it on Monday. Then a "live" sales person texted me and said I'd been talking to their bot, but he'd get me setup. He said they were open from 9am till 8pm. I told him I could be there at 3pm and he said that would be perfect. He'd have everything ready. So I get there about 10 til 3 and ask for Steve. They point me to a dusty old man and I go up to him and he knows why I'm there but looks totally befuddled. He starts stammering and questions if I'm telling him the truth about looking at it the day before. I tell him yep, and even tell him where it's located. He says, well he can't find the keys and his boss says he traded it to a dealer on Friday. I tell him it must be a different one because I was here Sunday and even took pictures. So he goes and looks for the keys again. Mind you, he's got all the info on it including the inventory number. Well, come to find out, it's gone. The other dealer (supposedly in Mississippi) picked it up earlier in the day. Now, Steve knew I was coming. He should have been getting it ready for me and my wife to test drive it, but instead he sat on his dusty old behind all day until the last second. I would have been disappointed if he had called or texted me earlier and told me the story, but at least I wouldn't have driven over an hour round trip for absolutely no reason other than to waste my time and gasoline because he's too lazy to do his job. He wasn't even dressed like he worked there, he looked more like a landscaping guy. Most unprofessional outfit ever. Didn't even apologize or anything, instead tried to blame it on the AI bot. Steve took over from the bot yesterday and then just sat on his dusty, crinkled behind all day. Worst excuse for a salesman I've ever ran across. So disrespectful of my time and my money for gas driving all that way. Needless to say, they will never get 1 penny of my hard earned money, and I hope others see this and are smart enough not to deal with them. I attached pictures to prove I was there and so was the Jeep. More

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Satisfied customer I have been buying cars from Cassens since the 80’s and have always been treated fare! since the 80’s and have always been treated fare! More

by tncbs62 Verified Customer Verified Customer

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Everything was taken care of nicely. Everyone was great. Thanks for this buying experience to everyone. Everyone was great. Thanks for this buying experience to everyone. More

by bertsrent Verified Customer Verified Customer

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I was very satisfied with my experience with purchasing my new truck. Steve was very knowledgeable and helpful with helping me make my decision my new truck. Steve was very knowledgeable and helpful with helping me make my decision More

by ramersinger Verified Customer Verified Customer

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Extremely satisfied with all aspects of the buying experience at Cassens. Straight line pricing done very professionally... experience at Cassens. Straight line pricing done very professionally... More

by blinkk1313 Verified Customer Verified Customer

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Everyone did a good job ! ! Pleasant experience. Friendly and helpful staff. Will recommend Cassens to our friends !! Mical McEuen was very helpful. ! Pleasant experience. Friendly and helpful staff. Will recommend Cassens to our friends !! Mical McEuen was very helpful. More

by jimbettyburns Verified Customer Verified Customer

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We were pleased with the service and glad we came across the vehicle that we bought! the vehicle that we bought! More

by av8rpeek Verified Customer Verified Customer

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Everyone at the dealership was extremely welcoming and helpful. I walked in with an old beat up Jeep without heat in 20 degree weather. Steve was going to do all he could to make sure I didn't leave with helpful. I walked in with an old beat up Jeep without heat in 20 degree weather. Steve was going to do all he could to make sure I didn't leave with that same car. Some string pulling and a few hours later, I walked out with a brand new Jeep with all the bells and whistles! Thanks Steve and Brandon! More

by aflad100 Verified Customer Verified Customer

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Great experience working with Dustin and Steve at Cassens and sons! They had me in and out in about 3 hours with my new vehicle! and sons! They had me in and out in about 3 hours with my new vehicle! More

by moranda11 Verified Customer Verified Customer

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We have dealt with Cassens & Sons for over 30 years and have always been given the best treatment and deals. have always been given the best treatment and deals. More

by dwm081963 Verified Customer Verified Customer

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