Steve LaGesse

They flat out lied to me about being apologetic and reaching out to me soon about my situation with my trucks lifters failing prematurely despite the fact that I have kept and supplied them with my re reaching out to me soon about my situation with my trucks lifters failing prematurely despite the fact that I have kept and supplied them with my records of regular oil changes. Even though at the time of purchase they assured me that I had a lifetime warrantee on my vehicle and now they are trying to some up with any excuse to get out of covering anything despite the fact that its not my fault. This is a well known problem with the GM 5.3L engine made for the 2019 Chevrolet Silverado. Its all over the internet. They said they were going to be reaching out to me soon and its been a week and a half and I have NOT heard from them. Not one word. Jasper Hall halljasper80@gmail.com More

Report | Print

***Buyer BEWARE! ! I purchased a 2019 chevy silverado from Toyota of Bourbonnais and one thing that set them apart from other dealers is that they "sweetened" the dea ! I purchased a 2019 chevy silverado from Toyota of Bourbonnais and one thing that set them apart from other dealers is that they "sweetened" the deal with a LIFETIME WARRANTEE on my truck. The truck only had 51,000 miles on it so I thought that was great. And it was until I actually needed to use it. At 111,000 miles the check engine light came on. I took it to Toyota of Bourbonnais to have it checked out. To my surprise, without even opening up the engine they told me that this is a common problem with this engine. I had bad lifters and I needed a whole new engine and in order for the warrantee to cover it I needed to prove that I kept the oil changed according to the manufacturer recommendations. So I gathered all my receipts and submitted them. Then they told me that I had a 19,928 mile gap in the service history and I didn't change my "spark plugs" and "transfer case oil" at 97,500 miles (.which has nothing to do with the issue of the lifters failing in a well oiled engine!). Now there was no gap in the oil changes. The dates, mileage and product was clearly written on the statement But they denied my paperwork saying that it was a statement and not the invoice. So I went back to Reliable Oil & Tire Center and had them print out each individual invoice in my service history so I could prove there was no lapses in my oil change history and then re-submitted them. Then I went back to Toyota of Bourbonnais and then they told me that they still would not honor their warrantee because 1. I didn't change the spark plugs & transfer case oil at 97,500 and now 2. I didn't get my oil changes there. None of this has anything to do with the fact that the Lifters in this truck are clearly Defective!! and Through no fault of mine. I took the matter to Sam the manager and he said he would look into it and so far...Nothing! This experience has impressed upon me that they will find any excuse they can to get out of honoring the warrantee they gave the customer at the time of sale😠😠😠 Hope this helps other buyers made an informed decision. Jasper Hall More

Report | Print

Got a decent deal, had a 4 Runner a few years ago, got another. Janelle is always good to work with. another. Janelle is always good to work with. More

Report | Print

Very easy, quick, and thorough. Our Sales lady was amazing April! This is our 4th vehicle from them and wouldn’t go anywhere else! The service department is the best in town! Our Sales lady was amazing April! This is our 4th vehicle from them and wouldn’t go anywhere else! The service department is the best in town! More

Report | Print

Friendly atmosphere with knowledgeable people willing to work with you and listen to your needs and concerns. work with you and listen to your needs and concerns. More

Report | Print

Thank you to the manager of Toyota of Bourbonnais for fixing my problem . You made me feel better about my purchase. fixing my problem . You made me feel better about my purchase. More

Report | Print

Janelle is extremely knowledgeable on all things Toyota. No pressure or hard sell. Excellent experience. No pressure or hard sell. Excellent experience. More

Report | Print

Janelle is the best ! Love dealing with her ! Dealership is clean , and friendly ! Love it ! Love dealing with her ! Dealership is clean , and friendly ! Love it ! More

Report | Print

Janelle was very helpful and made the whole car buying experience a lot less stressful! Everyone I talked to there was very friendly and seemed to really care about the customer! Definitely will be recomm experience a lot less stressful! Everyone I talked to there was very friendly and seemed to really care about the customer! Definitely will be recommending this dealership to my friends and family! More

Report | Print

Janelle and the team she works with exemplify the true meaning of customer service. They took the time to listen as we explained our situation. They made it possible for us to drive home our car with the meaning of customer service. They took the time to listen as we explained our situation. They made it possible for us to drive home our car with the feeling that they worked together to help us find a car that met our needs. More

Report | Print