Steve Kwasny

Would not recommend. No Sprinter information or willingness to help. Service wouldn't even answer a question related to Sprinters. When they answered the phone, no introd No Sprinter information or willingness to help. Service wouldn't even answer a question related to Sprinters. When they answered the phone, no introduction, just a simple hello so I wasn't even sure I reached the dealership. When I asked if this was MB of Scottsdale, he replied like I was out of line. Poor representation of a dealership. More

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I made an appt and took my brand new GLB 250 with 3500 miles here in June because the AC wasn't blowing cold air. I purchased the car from the MCB Gilbert dealer but live closer to the Scottsdale service miles here in June because the AC wasn't blowing cold air. I purchased the car from the MCB Gilbert dealer but live closer to the Scottsdale service center. Many days it is well over 100 degrees outside and I have an infant who travels in the car with me frequently. He and I have both been overheating inside our $40K car and decided it was time to address the issue. I arrived for my appt (which I had made 3 days prior online) and was greeted with a rude service tech mgr type who asked as I pulled in "for what and who" I was there for. I gave the name of the service advisor with whom the appt was scheduled. The person retreated quickly and came back several minutes later to inform me that the service advisor Brittney I had the appt with was "off" today. Instead, he would get into the passenger seat to walk me thru the AC controls to make sure I was pushing the right buttons. I am a 45 year old person who has owned over 10 cars. I did not require this training. This was their "fix" of this problem. However, no fix happened. My car was not even received into service. And I was told to go away. However, the problem still persists. And, if one of these valley Mercedes dealers does not fix it soon, there is going to be a huge lawsuit around this issue. Heat related child car deaths are not a joke. My baby overheated very badly today as the AC never kicked in after 30 minutes of driving this afternoon. Mercedes needs to fix this issue. Nobody spends this kind of money on a car to get a sub par cooling system. But at least you expect the service dept will step up if there is an issue with this kind of investment. I hope someone reads this who cares. POOR POOR service at this MCB Scottsdale dealer. Try another. The valley has plenty. More

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Excellent service and Support Recommend Johnny Saleeby at the level of 10 out of 10. He will find your car for you and walk everything through to 100% satisfaction.Service departme Recommend Johnny Saleeby at the level of 10 out of 10. He will find your car for you and walk everything through to 100% satisfaction.Service department with Steve Kwasny, service manager receives the highest praise for checking the vehicle out and insuring you drive out receiving exactly what you expect from a Mercedes Benz experience. More

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He never answer and never call back us third time! I am not sure how he can get his salary or work there. I tired to reach him for my car service..whenever called, never answer, never call me back eve I am not sure how he can get his salary or work there. I tired to reach him for my car service..whenever called, never answer, never call me back even thou I left message. Not any more. More

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Refused to accept responsibilty for defective service They replaced my harmonic balancer under recall on my 1998 ML320. After service ml320 began leaking oil profusely from balancer. Within 3 days lost fu They replaced my harmonic balancer under recall on my 1998 ML320. After service ml320 began leaking oil profusely from balancer. Within 3 days lost full quart of oil. I removed the harmonic balancer and inspected their work. Dealer did not align the key slot on the balancer with the alignment key on the crankshaft. When they torqued the balancer on They broke the metal collar on the balancer. The indentation on collar where they missed the alignment with key on crankshaft is clearly visible. Dealer denies responsibility for defective work. Accuses me of error for removing and inspecting. More

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