Steve Krohn | Page 5

I have been in sales my entire life. I have never experienced such unprofessional behavior as I have with Phil Long. We recently purchased a vehicle here and bought from a young lady, Monica Siga experienced such unprofessional behavior as I have with Phil Long. We recently purchased a vehicle here and bought from a young lady, Monica Sigala. She was absolutely delightful and had all sorts of awards behind her desk proudly on display for all to see. Having now dealt with her boss, Andrea, the store manager, as well as several of the finance managers, I am disgusted to find out how this place really does business. There is zero follow through, over promising and WAAAAY under delivering, horrible communication and absolutely no integrity within a mile of this place. I could not be more disappointed in my purchase, I will never do business with Hyundai again (this was our 3rd) and the thought of going here for any maintenance makes my stomach turn. Do yourself the favor of shopping around and avoiding this establishment. More

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Difficult times, easy process! We were worried about our income due to the corona virus pandemic. We had a high payment, newer car we were upside down in. Dealerships are being forc We were worried about our income due to the corona virus pandemic. We had a high payment, newer car we were upside down in. Dealerships are being forced to work remotely since government mandated showrooms be closed. Severt responded quickly to my request for vehicle information, asked all of the pertinent questions, texted and emailed what I needed, LISTENED to what we wanted to accomplish, and with the help of management, made it happen! We spoke to 3 other dealers who either couldn't or didn't want to work with us. The entire sales process was different for all of us due to restrictions, but they worked through the hurdles to provide not only the product we needed and wanted, but gave the highest level of customer service while doing it! I work in commission sales in another industry so realize the stress involved on the sales side of a business. Severt is extremely professional and caring and I would recommend seeing both him and this dealership. More

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Awesome! I worked directily with Steve Krohn and he was absolutley amazing. I have purchased 7 new cars from Phil Long Hyundai and will go back again when and I worked directily with Steve Krohn and he was absolutley amazing. I have purchased 7 new cars from Phil Long Hyundai and will go back again when and if I ever decide to trade my car in again. Right not looks like I will be keeping my Genesis for a long time. Loving my new car. More

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Worst Management I’ve Ever Dealt with. My husband and I went to the dealership and dealt with A man Named Steve who is the manager of the building. Long story short.. that man had the wors My husband and I went to the dealership and dealt with A man Named Steve who is the manager of the building. Long story short.. that man had the worst unprofessional attitude ive ever seen, he literally stormed away, shouting while throwing his hands in the air In the middle of Our conversation because he didn’t like what we had to say. Everyone in the dealership staring at us. Incredibly rude, and very embarrassing. More

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Customer Satisfaction It was a very good experience and we are very satisfied. We really like the car and all that it has to offer. Mark and Steve were both very helpful It was a very good experience and we are very satisfied. We really like the car and all that it has to offer. Mark and Steve were both very helpful in making this purchase a positive experience and we would recommend other friends or family to them and this dealership. More

by poppytoad Verified Customer Verified Customer

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2017 Hyundai accent I love my Hyundai accent. It gets great gas mileage and fits all my needs. Very satisfied with the service and the professionalism. Thank you. I love my Hyundai accent. It gets great gas mileage and fits all my needs. Very satisfied with the service and the professionalism. Thank you. More

by 16scionim Verified Customer Verified Customer

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Great experience We went knowing exactly what we wanted and this dealership was exemplary. We were greeted kindly and professionally and never pressured. They listened We went knowing exactly what we wanted and this dealership was exemplary. We were greeted kindly and professionally and never pressured. They listened to exactly what we wanted, made helpful suggestions, and in the end delivered a satisfactory deal and a perfect car. Highly recommend! More

by cmlaube Verified Customer Verified Customer

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Service second to none. The service received at this dealership fosters continued patronage. The experience will leave a lasting impression and I will be spreading the word a The service received at this dealership fosters continued patronage. The experience will leave a lasting impression and I will be spreading the word about the service offered. More

by marvamonteith Verified Customer Verified Customer

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Extended Warranty Not Verbally Disclosed We bought a 2013 Elantra Limited from this Dealer and will never ever purchase another vehicle from them ever.First of all DO NOT BUY A EXTENDED WARRA We bought a 2013 Elantra Limited from this Dealer and will never ever purchase another vehicle from them ever.First of all DO NOT BUY A EXTENDED WARRANTY THROUGH THEM It is supposedly non cancellable and can only be transferred if you buy another vehicle through them.UNHEARD OF.The next thing ,don't let them bribe you into a perfect score on the survey after the sale with options like mud guards and such.The third thing the car idles rough and because nothing shows up on the diagnostics nothing can be done ,but they do admit it idles rough.I need to cancel all the warranties and have them credited to my loan so I can get the payoff down and trade this car.PLEASE TAKE MY ADVICE HAVE THE FINANCE PERSON VERBALLY DISCLOSE EVERYTHING ABOUT THERE EXTENDED WARRANTIES More

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