Steve Kapaln
Steve Kapaln at Mercedes-Benz of Henderson
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Steve Kapaln

General Manager

Mercedes-Benz of Henderson

925 Auto Show Drive
Henderson, NV 89014

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3 Reviews
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3 Reviews

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3 Reviews of Steve Kapaln

April 09, 2023

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Employee Rating

Wonderful and caring dealership, from administration, sales to service. Noone could ask for more.! I will always support your dealership. More

by Robert
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chip Rogers, Amanda Morrison , Thomas Campbell

January 26, 2023

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Employee Rating

The service performed on my car was horrible, the worse part is they did not acknowledge the damage that the technician did to my car, the oil was never changed, he added more than the standard instead of More

by Kitkat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Blake Bootsma-Alverez

Jan 27, 2023

Mercedes-Benz of Henderson responded

Hello Kitkat, The team at Mercedes-Benz of Henderson greatly cares about our guests and their vehicles. We understand your stated concerns above, and we would like the opportunity to discuss these specific matters in further detail with you. We have been unable to locate a customer profile with the information listed on Yelp. Please feel welcome to contact me directly at Kim.camargo@fletcherjones.com Respectfully, Kimberlee Camargo Reputation and Brand Loyalty Manager

Feb 03, 2023

Kitkat responded

Thank you for your interest in my concerns but I already tried the service department manager that chose to ignored the issue, Mercedes Headquarters that also ignored my concern, everyone that I've contacted regarding the problem chose to ignore it, I was chocked by the way they managed the whole situation, the manager chose to cover up for the technician, and did not seem concerned about it, and that to me was odd, since this is not the only car that I've owned, neither the only dealership service department visited, the total experience was horrible. I am not expecting anything from anybody anymore, I have moved on with this, the car has been sold, the review needed to be there for others to see, if the technician and manager were capable of doing this once, they will do it again, and that is what confuses me more, because you are loosing future possible buyers by ignoring the issues with the services performed, reputation not only goes to the sales experience, it also goes to total experience that the customer had with the brand, that is what drives them to keep coming back to buy the car. Thank you again Odalys

January 15, 2023

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Employee Rating

Trent, was very warm and polite on our 1st meeting and throughout the process on the build of the Mercedes-Benz C300 Sedan Model and the specifics of my wants. His friendliness, courteousness and respect More

by Billy Walker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Trent Jenkins, Roger Campbell , Michael Rainone

Jan 16, 2023

Mercedes-Benz of Henderson responded

Hi Billy, The team at Mercedes-Benz of Henderson appreciates you taking the time to share your kind sediments regarding your first visit with us. Its wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to serving you for many years to come! Kind Regards, Your Friends and Family at Mercedes-Benz of Henderson

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