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Steve Jarrold
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13 Reviews
13 Reviews
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13 Reviews of Steve Jarrold
January 25, 2025
I’ve had the worst car-buying experience of my life with Coachella Valley Volkswagen, and I strongly advise anyone considering purchasing a vehicle from here to think twice. On November 9, 2024, I purcha Coachella Valley Volkswagen, and I strongly advise anyone considering purchasing a vehicle from here to think twice. On November 9, 2024, I purchased a 2020 Hyundai Sonata Limited after receiving a text claiming the manager had a great deal for me. That “deal” turned out to be only about $200 off. From the moment I drove the car home, I noticed multiple issues starting November 10, 2024: problems with the vanity lights, sunroof, power steering, sensors, AC, and a broken front camera. I immediately contacted the salesperson, and an appointment was made to bring the car in. When I brought it in, they didn’t do any work, just looked at it and told me to come back. Frustrated, I noticed more problems, so I kept texting the salesperson. Another appointment was made, and once again, they just looked at the car and told me the front camera was broken and that they needed approval to order the part, which would take three weeks. They promised to call me when to come back, but they never did. I emailed the owner, Todd, who scheduled an appointment for me to drop off the car on December 5, 2024. I picked it up on December 14, 2024, only to find that absolutely no work had been done. To make matters worse, my car was returned dirtier than when I left it, with new scratches on the exterior and unknown spots on the interior seats. None of the original issues had been resolved. When I emailed Todd to express my concerns, he refused to acknowledge the problems or take responsibility for the damage. He even tried to manipulate the timeline to make it seem like I was lying, falsely claiming that I emailed him on December 16 and that I had the car in my possession for days. The email receipts clearly show I contacted him on December 14, the day I got the car back. During this time, the dealership experienced a power outage and refused to provide me with any paperwork confirming what, if anything, had been done to my car. My last conversation with Todd was on December 16, 2024, and since then, I’ve been trying to get an update on the front camera part they claimed to have ordered. When I finally got through to someone yesterday, they texted me saying the part still hasn’t arrived. When I called back to follow up, I couldn’t get a response, and now my calls go straight to voicemail. This dealership has wasted my time and money and treated me as though I were beneath them. They are not friendly, not professional, and clearly have no respect for their customers. My car has been nothing but a headache since I bought it, and they’ve done nothing to resolve the issues. Do NOT buy a car from Coachella Valley Volkswagen. Save yourself the stress, money, and frustration. More
by bruh
Other Employees Tagged: Isabel Garcia, Jorge Lopez, Marlene Rodriguez, Melissa Chiranian, Oscar Lozano, Ryan Hale, Rafael De Santiago Molina, Ralph Alcantar , Todd
October 12, 2023
We had emergency service work required. We were beyond impressed with the professionalism, friendliness, speed of repairs and the price was less than was quoted. Would recommend 10/10 We were beyond impressed with the professionalism, friendliness, speed of repairs and the price was less than was quoted. Would recommend 10/10 More
by SUEGATHERCOLE
Verified CustomerOther Employees Tagged: Aimee Gutierrez
October 11, 2023
Because it was going to take longer than what they originally thought they kindly let me have a loan car and kept me informed about the progress. originally thought they kindly let me have a loan car and kept me informed about the progress. More
by BONNIE_SIMONS
Other Employees Tagged: Jennifer Valencia
August 21, 2023
I can't express enough how much I appreciate Kevin's commitment to making sure my Beetle was 100% fixed and ready to drive back to Phoenix. He dealt with my car's seemingly never-ending car issues for o commitment to making sure my Beetle was 100% fixed and ready to drive back to Phoenix. He dealt with my car's seemingly never-ending car issues for over a month, fielding new issues every week. He never made me or my car feel like a nuisance and instead patiently offered cost-effective solutions to each problem until finally my Beetle was ready to take home. I'm grateful that after a scary breakdown in the middle of the desert, I had Kevin in my corner to help me. Please give this man a raise. As much as I appreciate Steve's work on my car, I think he needs some training in empathetic communication as he was incredibly rude from the beginning of our first phone call. Yikes. More
by Adri
Other Employees Tagged: Kevin Romano
August 14, 2023
I was reluctant to use this dealership from past experiences,but they seem to have it turned it around. I highly recommend using Steve, Jennifer, and this dealership for service needs. experiences,but they seem to have it turned it around. I highly recommend using Steve, Jennifer, and this dealership for service needs. More
by SWO_95
Other Employees Tagged: Aimee Gutierrez, Jennifer Valencia
July 31, 2023
Nice folks! I however don’t expect to carry a couple quarts of oil in case my 2023 car runs low. Not impressed with VW for being confounded as to why it might I however don’t expect to carry a couple quarts of oil in case my 2023 car runs low. Not impressed with VW for being confounded as to why it might be burning oil. More
by JEFFLITEL1
Other Employees Tagged: Radi Abdin, Aimee Gutierrez, Ali Khasdaei, Kevin Romano, Julian Salomon, Adam Spas, Jennifer Valencia
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