Steve Heinze
Steve Heinze at Del Toyota

Steve Heinze

Sales & Leasing Consultant

Del Toyota

2945 E Lincoln Hwy
Thorndale, PA 19372

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4.7
466 Reviews

Dealership Experience

34 yrs, 2 mos

Industry Experience

34 yrs, 2 mos

Specialties & Trainings

Sales and Leasing specialist

Platinum Sales Society Winner

4.7

466 Reviews

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466 Reviews of Steve Heinze

July 18, 2025

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Employee Rating

I am extremely dissatisfied with the service I received at Del Toyota - from the pushy sales guy to the inadequate Certified Pre-owned so called inspection to the aftermath of trying to fix it. the vehicl More

by marniep222
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No
Jul 21, 2025

Del Toyota responded

Thank you for sharing your feedback. I want to personally apologize for the frustration you’ve experienced. We understand how disappointing it is when expectations aren’t met, and I appreciate the chance to respond. Since the inspection for your Certified Pre-Owned vehicle was performed about two months prior to your purchase, it represents a snapshot of the vehicle’s condition at that specific moment. We did address the cracked coil spring issue, and after a thorough check, the struts were confirmed not to be bent or causing uneven tire wear. It’s possible the alignment may have been out at some point, though the vehicle did have an alignment at the time of certification. To resolve the coil spring concern, we replaced the complete strut and spring assembly, as this is part of the TRD package. The parts were ordered using the VIN, but because your vehicle has the TRD accessory springs that were added after production, this led to the initial parts mix-up. When your vehicle was in for service, we also offered to swap the tires at no charge if we had a comparable set in stock. Unfortunately, we did not have matching tires available at that time. We understand you may prefer to use your own trusted mechanic going forward, but we wanted to ensure the issues you brought to us were properly addressed. We also understand how frustrating the delays were in completing the repair. While parts availability and supplier issues were outside of our control, we provided a rental vehicle at no cost and stayed in contact with you via email throughout the process. That said, we realize this experience didn’t meet your expectations, and for that, we sincerely apologize. Sincerely, Del Toyota Team

July 14, 2025

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All I ask at the onset of the purchase was to be informed of the movements of my vehicle during the lengthy shipping process and subsequent modification. I had to initiate every phone call except fo More

by Bill V.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Brian Sweet, Pedro Pichardo

Jul 14, 2025

Del Toyota responded

Thank you for sharing your experience, Bill. We understand your concerns regarding the communication during shipping and the lack of detailed financing information at delivery. At Del Toyota, we aim to keep customers informed throughout the process and ensure transparency in every step, and we appreciate your feedback as it helps us improve. If you’d like to discuss this further, please feel free to reach out to us directly. Your satisfaction is important to us. Sincerely, Del Toyota Team

June 12, 2025

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The salesman, Steve Heinz was friendly, knowledgeable and answered all my questions without haggling over price or pressure. I test drove a Corolla and a Tacoma. I haven’t bought a new car in almost 20 More

by JC446
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Heather Karkoska, Brian Sweet

Jun 12, 2025

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear about your great experience with Steve at Del Toyota. It's fantastic that you enjoyed test driving both the Corolla and Tacoma, and we're glad we could assist you with your decision. We appreciate your business and hope you love your new Tacoma. Come see us again for any future needs! Sincerely, Del Toyota Team

June 11, 2025

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Overall I had a great experience working with Steve. The Del team went above and beyond. More

by britton.mcmanus
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Recommend Dealer
Yes

Other Employees Tagged: Brian Sweet

Jun 11, 2025

Del Toyota responded

Thank you for your wonderful review, Britton! We're thrilled to hear that you had a great experience with Steve and our Del Toyota team. We always strive to go above and beyond for our customers. We hope to see you again soon! Sincerely, Del Toyota Team

May 29, 2025

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Fast, easy, isn't nickel and diming you, treats you like a person. Great at explaining the features to me More

by bochertj
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Recommend Dealer
Yes
May 29, 2025

Del Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that you found your experience at Del Toyota to be fast and easy, and that our team made you feel valued. It's great to know that you appreciated the detailed explanations of the features. We look forward to serving you again in the future! Sincerely, Del Toyota Team

May 27, 2025

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Been a customer for years, exceptional service as always! The Service Team is always easy to work with. More

by KARJEFFORDS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 27, 2025

Del Toyota responded

Thank you for your wonderful review! We truly appreciate your loyalty to Del Toyota over the years. It's great to hear that our Service Team continues to provide you with exceptional service. We look forward to assisting you again soon! Sincerely, Del Toyota Team

May 24, 2025

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This is my 7th car from Dell wouldn't go anywhere else. Fast and efficient service. More

by Downingtown
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Recommend Dealer
Yes
May 24, 2025

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that this is your 7th car from Del Toyota and that you continue to choose us. It's great to know you appreciate our fast and efficient service. We look forward to assisting you again in the future! Sincerely, Del Toyota Team

May 06, 2025

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Was in a bind needed car quickly all went well! ! 4th vehicle purchased there!! Thanks again!! More

by CHANTHORNE1
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
May 06, 2025

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you had a smooth experience at Del Toyota and that you're now the proud owner of your fourth vehicle from us. Your continued trust means a lot to us! If you need anything in the future, don’t hesitate to reach out. We look forward to seeing you again! Sincerely, Del Toyota Team

April 20, 2025

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Was in major bind Steve helped me so much much appreciated!! Needed something quick and economical. This is 4th Toyota have purchased!! More

by CHANTHORNE1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 20, 2025

Del Toyota responded

Thank you for your kind words! We're thrilled to hear that Steve was able to assist you during your time of need. We appreciate your loyalty to Del Toyota and are happy to help you find the right, economical vehicle for you. We look forward to serving you again in the future! Sincerely, Del Toyota Team

April 11, 2025

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Six new & 3 used cars later, still a trusted source for me. Service department is always accommodating thorough and on time More

by Dbartone127
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Johnson

Apr 12, 2025

Del Toyota responded

Thank you for your wonderful review! We truly appreciate your loyalty to Del Toyota and are thrilled to hear that you have had positive experiences with both our sales and service departments. It's our goal to provide exceptional service and support, and we’re glad to have earned your trust. We look forward to seeing you again for your next vehicle purchase or service visit! Sincerely, Del Toyota Team

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