I am extremely dissatisfied with the service I received
at Del Toyota - from the pushy sales guy to the inadequate Certified Pre-owned so called inspection to the aftermath of trying to fix it. the vehicl
at Del Toyota - from the pushy sales guy to the inadequate Certified Pre-owned so called inspection to the aftermath of trying to fix it. the vehicle is fine, and I like it a lot, but the coil springs were broken, which I believe caused uneven wear on tires, and the dealership refused to rectify the situation. I bought the vehicle in June, and whereas they fixed the coil spring problem, it took them a month to get the part in and fix at the dealership. They also ordered the wrong part, despite having the VIN # that would tell them the model of my vehicle, which caused me to have to be without my vehicle for another day (even though the service manager said it would only be one - no call was given to me - I had to chase them down). The tire situation was never rectified, and I am not convinced that the tires will last 6 months. I will not be going back to this dealership - ever - they can take their free oil changes and shove it. I will also be telling anybody who will listen how bad it was. I've heard good things about this dealership - and that was definitely not my experience.
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by marniep222
Verified Customer
Verified Customer
Jul 21, 2025 -
Del Toyota responded
Thank you for sharing your feedback. I want to personally apologize for the frustration you’ve experienced. We understand how disappointing it is when expectations aren’t met, and I appreciate the chance to respond.
Since the inspection for your Certified Pre-Owned vehicle was performed about two months prior to your purchase, it represents a snapshot of the vehicle’s condition at that specific moment. We did address the cracked coil spring issue, and after a thorough check, the struts were confirmed not to be bent or causing uneven tire wear. It’s possible the alignment may have been out at some point, though the vehicle did have an alignment at the time of certification. To resolve the coil spring concern, we replaced the complete strut and spring assembly, as this is part of the TRD package. The parts were ordered using the VIN, but because your vehicle has the TRD accessory springs that were added after production, this led to the initial parts mix-up.
When your vehicle was in for service, we also offered to swap the tires at no charge if we had a comparable set in stock. Unfortunately, we did not have matching tires available at that time. We understand you may prefer to use your own trusted mechanic going forward, but we wanted to ensure the issues you brought to us were properly addressed.
We also understand how frustrating the delays were in completing the repair. While parts availability and supplier issues were outside of our control, we provided a rental vehicle at no cost and stayed in contact with you via email throughout the process. That said, we realize this experience didn’t meet your expectations, and for that, we sincerely apologize.
Sincerely,
Del Toyota Team
All I ask at the onset of the purchase was to be
informed of the movements of my vehicle during the lengthy shipping process and subsequent modification. I had to initiate every phone call except fo
informed of the movements of my vehicle during the lengthy shipping process and subsequent modification. I had to initiate every phone call except for the one where the sales rep would receive their commission. The cars exterior was dirty upon delivery. Pedro was great but I didn’t see any of the financing information or costs of the vehicle, other than our monthly payment amount. My fault that I didn’t ask for it but it should have been provided, I can only hope we didn’t pay for anything we didn’t want. I was not impressed with the experience but we do love the vehicle.
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by Bill V.
Verified Customer
Verified Customer
Jul 14, 2025 -
Del Toyota responded
Thank you for sharing your experience, Bill. We understand your concerns regarding the communication during shipping and the lack of detailed financing information at delivery. At Del Toyota, we aim to keep customers informed throughout the process and ensure transparency in every step, and we appreciate your feedback as it helps us improve.
If you’d like to discuss this further, please feel free to reach out to us directly. Your satisfaction is important to us.
Sincerely,
Del Toyota Team
The salesman, Steve Heinz was friendly, knowledgeable
and answered all my questions without haggling over price or pressure.
I test drove a Corolla and a Tacoma. I haven’t bought a new car in almost 20
and answered all my questions without haggling over price or pressure.
I test drove a Corolla and a Tacoma. I haven’t bought a new car in almost 20 years so the technology had progressed significantly.
Really the only issues I had was deciding wether I wanted a crossover or a truck and what color. Overall I had a great experience
buying a new Tacoma at Del Toyota!
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by JC446
Verified Customer
Verified Customer
Jun 12, 2025 -
Del Toyota responded
Thank you for your wonderful review! We're thrilled to hear about your great experience with Steve at Del Toyota. It's fantastic that you enjoyed test driving both the Corolla and Tacoma, and we're glad we could assist you with your decision. We appreciate your business and hope you love your new Tacoma. Come see us again for any future needs!
Sincerely,
Del Toyota Team
Overall I had a great experience working with Steve.
The Del team went above and beyond.
The Del team went above and beyond.
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by britton.mcmanus
Jun 11, 2025 -
Del Toyota responded
Thank you for your wonderful review, Britton! We're thrilled to hear that you had a great experience with Steve and our Del Toyota team. We always strive to go above and beyond for our customers. We hope to see you again soon!
Sincerely,
Del Toyota Team
Fast, easy, isn't nickel and diming you, treats you like
a person. Great at explaining the features to me
a person. Great at explaining the features to me
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by bochertj
Verified Customer
Verified Customer
May 29, 2025 -
Del Toyota responded
Thank you for your wonderful feedback! We're thrilled to hear that you found your experience at Del Toyota to be fast and easy, and that our team made you feel valued. It's great to know that you appreciated the detailed explanations of the features. We look forward to serving you again in the future!
Sincerely,
Del Toyota Team
Been a customer for years, exceptional service as always!
The Service Team is always easy to work with.
The Service Team is always easy to work with.
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by KARJEFFORDS
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2025 -
Del Toyota responded
Thank you for your wonderful review! We truly appreciate your loyalty to Del Toyota over the years. It's great to hear that our Service Team continues to provide you with exceptional service. We look forward to assisting you again soon!
Sincerely,
Del Toyota Team
This is my 7th car from Dell wouldn't go anywhere else.
Fast and efficient service.
Fast and efficient service.
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by Downingtown
May 24, 2025 -
Del Toyota responded
Thank you for your wonderful review! We're thrilled to hear that this is your 7th car from Del Toyota and that you continue to choose us. It's great to know you appreciate our fast and efficient service. We look forward to assisting you again in the future!
Sincerely,
Del Toyota Team
Was in a bind needed car quickly all went well!
! 4th vehicle purchased there!! Thanks again!!
! 4th vehicle purchased there!! Thanks again!!
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by CHANTHORNE1
May 06, 2025 -
Del Toyota responded
Thank you for your wonderful review! We're thrilled to hear that you had a smooth experience at Del Toyota and that you're now the proud owner of your fourth vehicle from us. Your continued trust means a lot to us! If you need anything in the future, don’t hesitate to reach out. We look forward to seeing you again!
Sincerely,
Del Toyota Team
Was in major bind Steve helped me so much much
appreciated!! Needed something quick and economical. This is 4th Toyota have purchased!!
appreciated!! Needed something quick and economical. This is 4th Toyota have purchased!!
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by CHANTHORNE1
Verified Customer
Verified Customer
Apr 20, 2025 -
Del Toyota responded
Thank you for your kind words! We're thrilled to hear that Steve was able to assist you during your time of need. We appreciate your loyalty to Del Toyota and are happy to help you find the right, economical vehicle for you. We look forward to serving you again in the future!
Sincerely,
Del Toyota Team
Six new & 3 used cars later, still a trusted source for
me.
Service department is always accommodating thorough and on time
me.
Service department is always accommodating thorough and on time
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by Dbartone127
Verified Customer
Verified Customer
Service Price Transparency
Apr 12, 2025 -
Del Toyota responded
Thank you for your wonderful review! We truly appreciate your loyalty to Del Toyota and are thrilled to hear that you have had positive experiences with both our sales and service departments. It's our goal to provide exceptional service and support, and we’re glad to have earned your trust. We look forward to seeing you again for your next vehicle purchase or service visit!
Sincerely,
Del Toyota Team
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34 yrs, 2 mos
Sales and Leasing specialist
