Steve Heidler

Except customer service and customer care support friendly people and great customer care service customer satisfaction friendly people and great customer care service customer satisfaction More

by mesnonesh_molla Verified Customer Verified Customer

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The one good thing was that the car was obtained. After that it was all very poor. A major problem occurred on closing and the salesman had only one excuse for his incompetence which was "I didn't After that it was all very poor. A major problem occurred on closing and the salesman had only one excuse for his incompetence which was "I didn't know that". A minor problem occurred when they were incapable of connecting the car to the toyota app and because it was close to closing time just gave up. The car is great. The salesman and staff were unprofessional and unconcerned about the customer's welfare. Subsequent attempts to fix the major problem have gone ignored. Other than the ability of the staff to obtain the desired product when other dealerships were not, there is nothing positive about the dealership. More

by howardu727 Verified Customer Verified Customer

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Friendly and local service. I appreciate the help explaining the features of the new car. I appreciate the help explaining the features of the new car. More

by dblanchard312 Verified Customer Verified Customer

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The actual buying experience was okay. However, I was told the car would be ready to pick up a couple days later and it has now been 2.5 weeks and I still don’t have a ETA on when the car However, I was told the car would be ready to pick up a couple days later and it has now been 2.5 weeks and I still don’t have a ETA on when the car will be ready. There seems to be no urgency whatsoever and a lack of communication between team members and with me. If they were not ready to sell the car, I would have waited but the cat and mouse game I’m playing with the dealership has become an increasingly frustrating experience. I asked to see if they could offer a second key fob and could not even help with that. More

by Ashton Verified Customer Verified Customer

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I walked in knowing my parameters on what i wanted and wasnt pressured to try and get a newer year. jonathan was great! My only gripe would be that the detailers missed cleaning out the center console an wasnt pressured to try and get a newer year. jonathan was great! My only gripe would be that the detailers missed cleaning out the center console and a few sticky patches with hair from previous owners dogs. Currently working with them about an issue when in accessory mode it says to check charging system. More

by NPALMER84THETINMAN Verified Customer Verified Customer

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Thank you Toyota, It’s our 4 th car we purchased at Freeway Toyota. And thank you Steve for treating us like Family. Freeway Toyota. And thank you Steve for treating us like Family. More

by josephdsalazar1969 Verified Customer Verified Customer

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Javier in service is the best. Very caring about you and your vehicle, the best Very caring about you and your vehicle, the best More

by ROBERTALLMAN Verified Customer Verified Customer

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I would love to buy all my future cars from this dealership! What a smooth process and delivery of my car! dealership! What a smooth process and delivery of my car! More

by rtadwalkar Verified Customer Verified Customer

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This dealership has great communication and handles our car with care. I will definitely bring my car back for services here. car with care. I will definitely bring my car back for services here. More

by kathypicchi Verified Customer Verified Customer

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Go to Steve he is amazing and will get you the best deal and answers all your questions! and answers all your questions! More

by leslij23 Verified Customer Verified Customer

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