Steve Geissler

I took my one-year-old Audi to an official Audi dealership for an oil change and other service. I expected high-quality customer care and support if any issues came up. Unfortunately, my experience dealership for an oil change and other service. I expected high-quality customer care and support if any issues came up. Unfortunately, my experience was no different from any ordinary service center. They listened to me, but they questioned everything I said and clearly did not trust my explanation. I told them that a part — the belly shield — was missing after my visit, even though it was there before the service. Their response was that it could have been damaged by snow or something else, and that I could simply buy a new one and have them install it. However, the part was not broken — it was completely unscrewed. This is obvious because there were no bolts left and no broken pieces at all. If such a part had fallen off my car, I would have definitely heard it. It’s impossible not to notice something like that. A part like this would not fall off all at once — it would first loosen, start rattling, and only later detach. But none of this seemed to matter to them. My car was on their lift, and whatever they did there, I’m apparently expected to take their word for it. They simply said, “We didn’t remove it,” and refused to discuss the issue further. So my advice to anyone leaving their car for service: always check your vehicle carefully afterward. Otherwise, you may later discover that parts are missing, and the dealership will deny any responsibility. I had a different experience in the past with my new Kia Sorento. When it was serviced at a Kia dealership, the air filter housing was damaged during an oil and filter change. I drove the car for quite some time before noticing the issue when I opened the hood to refill washer fluid. Several months had passed, but when I returned to the dealership, they acknowledged the situation immediately. No one accused me of breaking anything — they simply replaced the part because the car had only been serviced by them. Unfortunately, my experience with Audi service was very disappointing. Draw your own conclusions. More

Report | Print

The moment I was conected with Scott, he wanted to do everything he could to make sure all my questions were answered, especially I was in CA and he was PA, this was very important for me. If there were everything he could to make sure all my questions were answered, especially I was in CA and he was PA, this was very important for me. If there were issues with paperwork he took every step to correct them, got me connected with the GM, and we spoke and agreed on the contract.Scott provided me with a reliable transport company. Scott followed up with me after the sale also. It was a pleasure to do business with Scott and Porsche Audi of Warrington. More

Report | Print

Always excellant service at Audi Warrington. . Best service in all of Philadelphia area!! I dropped off with no appointment but work was done quickly. . Best service in all of Philadelphia area!! I dropped off with no appointment but work was done quickly. More

Report | Print

The entire staff at Audi Warrington are amazing. From the sales dept, to the guys back in parts and of course the service staff. Top notch customer service , great communication and great pricing. I From the sales dept, to the guys back in parts and of course the service staff. Top notch customer service , great communication and great pricing. I highly recommend Audi Warrington to everyone More

Report | Print

Totally deceptive dealership. Quoted me a price at 9 am this morning then 2 hours later they increased the price $5000. DO NOT deal with this dealership. Steve the Sales manager i Quoted me a price at 9 am this morning then 2 hours later they increased the price $5000. DO NOT deal with this dealership. Steve the Sales manager is NOT to be trusted. They give car salesmen a BAD NAME More

Report | Print

Always fantastic service from Audi Warrington. Clean comfortable waiting area and the service team is always a pleasure to work with. They treat you like one of the family Clean comfortable waiting area and the service team is always a pleasure to work with. They treat you like one of the family More

Report | Print

No xx dealership. No pressure dealership. The manager and the sales staff was great in negation and setup. No pressure dealership. The manager and the sales staff was great in negation and setup. More

Report | Print

Just dropped my car off for the first yearly check up. Everything was smooth my rental was ready. The car was ready quickly everyone very professional. Everything was smooth my rental was ready. The car was ready quickly everyone very professional. More

Report | Print

Excellent customer service Ease of service Hassle free experience Rob was extremely helpful.and proactive experience Rob was extremely helpful.and proactive More

Report | Print

David was awesome! ! went over and beyond to help me get back a personal item that was left in my car. Then he mailed it to me... ! went over and beyond to help me get back a personal item that was left in my car. Then he mailed it to me... More

Report | Print