Steve Fisher | Page 8

Needed to consider oil change before driving 3500 miles for vacation. Got a solution and was done timely and very well. Love those techs. 10 on any service scale for vacation. Got a solution and was done timely and very well. Love those techs. 10 on any service scale More

by Joe Bronco Verified Customer Verified Customer

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Anna Hawkins was extremely helpful! Apparently the other males in the service center couldn't be of service as they waited till she was available and passed me off to her. She deserves Apparently the other males in the service center couldn't be of service as they waited till she was available and passed me off to her. She deserves a huge raise/promotion! The other person with me stated how smart it is of Luther Family Ford to have Anna in the position she is in as she delivers awesome customer service. Your service department would be severely lacking without her. All the males were very stand off-ish, it was an issue for them to help temporarily (hook up code reader) until Anna was available (she was busy with customer on the phone, running to find tech people, etc). I have nothing but the best to say of Anna Hawkins. You might want to have her teach the others what customer service looks like! Thank you Anna!!! You were a Godsend when I was stranded in Fargo! More

by Cindy Verified Customer Verified Customer

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Your service center really screws the customer with your rates. I got the same service done to my car for $1500 less at another place. I will never bring my vehicle there again and will make sure others I k rates. I got the same service done to my car for $1500 less at another place. I will never bring my vehicle there again and will make sure others I know do not also. More

by STRAW29 Verified Customer Verified Customer

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Thank you for the service provided everything worked out Will return again some day in the future out Will return again some day in the future More

by JMARCICKIEWICZ Verified Customer Verified Customer

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Outstanding service. On time, Professional, efficient, friendly and technically proficient. I'll definitely be returning! On time, Professional, efficient, friendly and technically proficient. I'll definitely be returning! More

by Kmkocos Verified Customer Verified Customer

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Nice waiting room area, great staff that were pleasant to work with, vehicle was repaired as requested work with, vehicle was repaired as requested More

by Rob Verified Customer Verified Customer

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I informed Service Dept that I had an extended warranty which should cover the Engine light issue which turned out to be an O2 sensor. My warranty was verified and upon COMPLETION of the service, I was in which should cover the Engine light issue which turned out to be an O2 sensor. My warranty was verified and upon COMPLETION of the service, I was informed that I owed $100.00 deductible. I was not aware that I had a deductible. I had not used my extended warranty in the 5+ years that I have owned it and therefore, I did not recall that a deductible was in place. I think that this should have been communicated to me-(a reminder). There were plenty of opportunities to do so via texting when warranty was being verified. Rather, I am informed via invoice attached to a text requesting payment upon picking up my car. Needless to say, I was not happy about this poor customer service. I would have had the work done. That is not the point. In my mind-"Warranty" means full coverage and no worries. In regard to whether I would "recommend" this service center- I guess I would as the service to my car was good-but as I explained the customer needs improvement as I outlined More

by MCCROSKEY_JULIE Verified Customer Verified Customer

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Always professional and friendly. From the person at the kiosk to the lady that checks you out. Plus they do good work. From the person at the kiosk to the lady that checks you out. Plus they do good work. More

by LANDERS1764 Verified Customer Verified Customer

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Great customer service. Excellent communication and explanation of the diagnosis of my truck. Will definitely return for future service Excellent communication and explanation of the diagnosis of my truck. Will definitely return for future service More

by LYNNETTEJANSSEN Verified Customer Verified Customer

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Very good service and good work done at Luther Ford. Had a great experience with the dealership. Had a great experience with the dealership. More

by DHAGER3763 Verified Customer Verified Customer

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