Steve Fisher | Page 22

Service was great. Wait time was short. Staff was courteous and friendly. Waiting area comfortable. courteous and friendly. Waiting area comfortable. More

by sebossert Verified Customer Verified Customer

Report | Print

The service advisors are very easy to work with. It was very easy to set an appointment. very easy to set an appointment. More

by SAHELMER Verified Customer Verified Customer

Report | Print

The service I received on my 2020 Escape was done with care & in a timely manner. As always, I was impressed with the service done at Luther Family Ford. care & in a timely manner. As always, I was impressed with the service done at Luther Family Ford. More

by Retired and loving it Verified Customer Verified Customer

Report | Print

My experience was horrible. I took my vehicle in (on a Friday) to get my third row seat fixed because it is electric and was stuck half way up and then quit working. They looked at it and said the switch Friday) to get my third row seat fixed because it is electric and was stuck half way up and then quit working. They looked at it and said the switch was bad and needed to order a part. All good to this point. I left in my vehicle and the audio would not power on or play. I called the service area and told them about it. I was told to bring my vehicle in the next day (Saturday) and someone would get the audio working for me again. I skipped out on part of my son’s wrestling tournament on Saturday and brought it into the service dept. and told them the situation. I was working with a young man and he told me they couldn’t get it in to look at. This is the point I got irritated and upset. I argued with the guy and he went to talk to someone else. He came back and said they would have someone reboot the system but it might not fix the issue. I waited while they did the reboot. It didn’t fix the audio issue. I was told that was all they could do for the day and they would fix the issue when they put the new switch in for the rear seats. I left very upset as I was missing my son’s wrestling tournament because I was told they would fix it on Saturday. The next week I got a call that the part was in and I should drop my vehicle off with the service dept. and they would squeeze it in sometime during the day to fix it. I got a call later in the day saying they got the audio working but the rear seats were still not fixed and they had to order a different part. I picked up my car and went home extremely upset and frustrated. I got a call around 4:30 pm that evening asking me if there was some electronic tool left in my back seat by the person who worked on my car earlier in the day. Sure enough, he did. So instead of leaving for a business meeting I had to wait for a guy to come over and pick up the tool left in my car. Two days later I was told the new part came in and I should leave my vehicle with the service dept. again and they would squeeze it in to get it fixed. It finally was fixed correctly when I picked it up. This whole experience was time consuming, left me without a vehicle for 3 different days and extremely frustrating for me. The thing that made me mad the most is not one time did I hear an “I’m sorry” from anyone in the service department. I understand mistakes happen but an apology still goes a very long way with me. This was the most upset and frustrated I have been in getting a vehicle fixed. I do not like my explorer (just because it doesn’t suit me) and am going to be trading it in for a new pickup. I will not be doing business with Luther Family Ford anymore as a direct result of this experience. My experience prior to this was very good, but this just ruined any reputation that was built from past experiences. I will be dealing with a different Ford dealership going forward. I worked with Steve in the service dept and he wasn’t bad to work with although he never apologized for any mistakes that were made. The young person I dealt with on that Saturday was very rude and had no personal skills at all. He is the main reason for my frustration. More

by ostertony Verified Customer Verified Customer

Report | Print

Took less time then they thought! I was in and out in half an hour! half an hour! More

by janeherian Verified Customer Verified Customer

Report | Print

Very pleased. People were very nice. Timing was perfect. Cleaned my vehicle. Id go back. Cleaned my vehicle. Id go back. More

by SASRIVER61 Verified Customer Verified Customer

Report | Print

It was a great experience. Helpful staff, and great customer service. Helped in a timely manner customer service. Helped in a timely manner More

by janitsch1 Verified Customer Verified Customer

Report | Print

I went in for the quick lube at 830, they drained my oil and didn't have the filter. They took me home around 10 and fortunately we have an extra car so I could make it to work. Then I call the shuttle arou and didn't have the filter. They took me home around 10 and fortunately we have an extra car so I could make it to work. Then I call the shuttle around 3 and get a call from the dealership that it was done. I figured it was done hours ago and that's why I made the call for the shuttle. They said the parts guy forgot to order my filter, after 5 hours! I dunno, I love taking my cars to Ford but maybe not this Ford. We also always have issues with our truck after being serviced here granted not all things are their fault as some items were manufacturer defects but it's getting to be where we can count on something wrong happening when we take our cars in at Ford in Fargo. It's a bummer. And the back desk lady isn't the sweetest. I do have to complement the shuttle lady, Terri! She was so kind, funny, and it was an actual joy riding with her a few times yesterday! More

by Paigentay Verified Customer Verified Customer

Report | Print

I had 2 recalls on my vehicle and they were able to get me in right away with excellent service me in right away with excellent service More

by LCHAGRS Verified Customer Verified Customer

Report | Print

Service from check in to check out was great. EEverything explained toy satisfaction. Thank you! explained toy satisfaction. Thank you! More

by ARDITH48 Verified Customer Verified Customer

Report | Print