Steve Chanis

I have leased many vehicles in my life and never felt as comfortable and relaxed as I have when working with Chris Russo! His curtesy, insight, demeaner and most of all his character are what brings us back comfortable and relaxed as I have when working with Chris Russo! His curtesy, insight, demeaner and most of all his character are what brings us back to Ray Catena for another lease! The entire experience at Ray Catena, from meeting the staff at the front desk, to being acknowledged by the General Manager (Ms. Farrell), to going over the vehicle with Vinnie and ultimately working with a Sales Representative like Chris was nothing short of amazing! I can honestly say that I consider Chris a friend at this point - that's how comfortable he always makes us feel! Thank you Ray Catena of Freehold and thank you Chris!! More

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Cristal and the rest of the staff at Mercedes Ray Catena in Freehold were extremely welcoming and were very kind. They offered us water and coffee multiple times, gave us every spec of any car we looked at, in Freehold were extremely welcoming and were very kind. They offered us water and coffee multiple times, gave us every spec of any car we looked at, ajd was very patient through out the whole process. We enjoyed buying our car from both the dealership and Cristal. More

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Excellent experience! This is the third vehicle I’ve purchased from Ray Catena of Freehold and the process went smoothly and without any pressure. Thanks Mudassir and Stev This is the third vehicle I’ve purchased from Ray Catena of Freehold and the process went smoothly and without any pressure. Thanks Mudassir and Steve for a fair deal and a vehicle my family is very happy with. More

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Very honest and very nice people. The sales Manager Steve Chanis is very nice and honest man. The sales rep I dealt with Gary Placona and George Elghoul were very helpful as well. The The sales Manager Steve Chanis is very nice and honest man. The sales rep I dealt with Gary Placona and George Elghoul were very helpful as well. The other staff helped me during my purchase were very helpful and nice as well. Great dealer to do business with. More

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Avoid as any cost, better choose another Middlesex dealership! UPDATE: Unfortunately I was contacted by DealerRater and forced to change my original review due to a “it contains a call to action to v dealership! UPDATE: Unfortunately I was contacted by DealerRater and forced to change my original review due to a “it contains a call to action to visit another named dealership, which our guidelines do not allow”. Being a loyal customer, I changed few words in original version. I believe it will not affect the core of the message. Just avoid in any case if you value personal time and money. Recently visited Mercedes Freehold to fix Mercedes Me App connectivity. Called them in advance asking about appointment, but was informed it is unnecessary. Upon arrival was greeted by a nice lady on the dealership reception, it was the only positive feeling I experienced from their client orientation and hospitality. The sales manager Steve Chanis explained that the app access correction must be done by the selling dealer and can not be executed at his location. I had some serious doubts about his conclusion and decided to call Mercedes USA direct. After brief talk to their rep named John Ahjani I was insured that ANY Mercedes dealership can easily upgrade the database. So, I returned back to Mr. Chanis having John on a speaker phone. To my shocking surprise the response was “it is a premium time and I have no time and people to assist”. Then he turned back and walk away. Still having Mercedes USA on a speakerphone, I asked for advice and further action. With all respect to John, he was voiceless for almost a minute, then quietly whispered - “What he just said?” Then getting back to reality, he advised to write down an official complaint about the treatment received, also insured me of doing the same on their side. Further on, I returned back to the hall and called Steve Chanis again asking him AGAIN to book an appointment if necessary, willing to pay the money to have the issue fixed. He was patient enough to drift back and advised to call him on Monday and “we would think about it”. Monday morning I called Mercedes (censored) and fixed everything through the phone in 5 minutes. Sales person named Chris was helpful, polite and professional as you would expect from the Mercedes. Thanks again Chris for your help and kindness. You are asset for your organization and your professionalism and patience hearing bring relief to customers. I will put this review on (censored) Mercedes website, because heroes must be recognized. Doing small things daily and make customers happy is a key for a successful business! In conclusion, I would never go again to Freehold Dealer. Would not even look at their direction. Everyone knows the market situation. Everyone understands it is your(dealers) time, but disrespect, arrogance and unprofessionalism must be punished financially. And you, Mr. Steve Chanis will never receive a penny out of my and my friends pockets! More

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I was very happy with my car buying experience with Steve Chanis and Gary Placona. I came in 3 times to test drive a few cars to narrow my choice down to the CLA and no high pressure sales pitch during my vi Chanis and Gary Placona. I came in 3 times to test drive a few cars to narrow my choice down to the CLA and no high pressure sales pitch during my visits. They were also to negotiate the perfect deal and paperwork to delivery was a very smooth easy experience. I would highly recommend this dealership and sales team to others. More

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Great experience! Exceptional sales team. They even worked quickly to resolve issue with missing key and really did everything they could to make it right. worked quickly to resolve issue with missing key and really did everything they could to make it right. More

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Amazing Experience The first time we came in just to “look”. Matt ushered us around like a pro, answered all our questions and any request to see a car or find a car fo The first time we came in just to “look”. Matt ushered us around like a pro, answered all our questions and any request to see a car or find a car for us was met with enthusiasm and kindness. We then had him look for us a particular car and if found give us a call. The very next day, not only did he find the car but sent us the specs, we then set up an appointment only to come in and change our mind completely. Matt rolled with the punches, making the transaction smooth and flawless. In fact, I have to say we were impressed with how everyone at the dealership treated us! From management, to cashier, front desk, lot technicians ...seriously each and everyone at this dealership not only treated us kindly, with respect but with a genuine friendliness that is hard to find in one sales person, let alone a whole building of people all working together efficiently and flawless to make our car experience perfect! And I do mean perfect, there was not one thing that needs to be improved... this car buying experience was hands down, the best we ever had, thank you! More

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Awesome Experience! Thank you! Jessica was outstanding. Her patience was exceptional and her guidance led me to an awesome 2019 C300 sedan. The entire team were wonderful as well. Jessica was outstanding. Her patience was exceptional and her guidance led me to an awesome 2019 C300 sedan. The entire team were wonderful as well. More

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My AMG GLE-43 experience Jessica Moreno was excellent and I bought exactly what I wanted. Steve Chanis, the Sales Manager and Jessica provided the best buying experience possi Jessica Moreno was excellent and I bought exactly what I wanted. Steve Chanis, the Sales Manager and Jessica provided the best buying experience possible. This is my 6th Ray Catena vehicle since we moved to NJ in 1999...... It is the only car dealership I do business with! More

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