Steve Caravella

Took over 2 weeks to get my second key for my new truck. The. When we got our jeep the lady in finance ran my wife and my credit even tho I was the only one who signed to get a credit check. We had an appoi The. When we got our jeep the lady in finance ran my wife and my credit even tho I was the only one who signed to get a credit check. We had an appointment to see the jeep took them over 2 hours to get the jeep from Hermitage only 45 mins away. Then they had to deliver it to our house bc something they should of done the day before. I took my truck to get the second key programmed and had CEL. They said would take over 2 hours to just scan it. The. This all happened within a month span. Wish I could say I had a worse experience at a car dealer but this tops the chart for worse ever. Not they are dragging their feet to pay of my trade in. More

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The salesman was very knowledgeable and he meet my needs. He called me after the sale. He called me after the sale. More

by RAYSCHAUER Verified Customer Verified Customer

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Responsive On time Courteous Respectful Friendly We always go to Diehl for cars and service. We’ve made good friends there too. We always go to Diehl for cars and service. We’ve made good friends there too. More

by dynamiclearninginc Verified Customer Verified Customer

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No hassle deal, efficient and fair pricing with friendly personnel. Follow up calls by Steve much appreciated even though we had no questions or concerns. personnel. Follow up calls by Steve much appreciated even though we had no questions or concerns. More

by cyager34 Verified Customer Verified Customer

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All staff were very professional and pleasant and explained things very well i would recommend overall experience was great explained things very well i would recommend overall experience was great More

by ashley.cunningham1 Verified Customer Verified Customer

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Steve was great. Never pushy on the sale. Was very honest and help. Gave the facts and made the sale comfortable. Never pushy on the sale. Was very honest and help. Gave the facts and made the sale comfortable. More

by cda.caruso Verified Customer Verified Customer

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Very professional dealership all around, everything went flawlessly, and Steve was fantastic to deal with! flawlessly, and Steve was fantastic to deal with! More

by jonspencer1 Verified Customer Verified Customer

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Everyone was extremely friendly which is important to customer service. However, in my opinion, it would be better if sales focused more time on explaining the features of the vehicle and give specific i customer service. However, in my opinion, it would be better if sales focused more time on explaining the features of the vehicle and give specific information. More

by BRENDACAROMANO Verified Customer Verified Customer

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Everyone at the dealership was very friendly, which is important to customer service. However, I feel that the sales team could spend more time explaining the vehicle in detail with the features. That wou important to customer service. However, I feel that the sales team could spend more time explaining the vehicle in detail with the features. That would be more beneficial for the customer. More

by BRENDACAROMANO Verified Customer Verified Customer

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It was a pleasure dealing with Steve. He was very knowledgeable about the truck we bought. He made it super easy to buy a vehicle from Diehl. We are very happy with our purchase. He was very knowledgeable about the truck we bought. He made it super easy to buy a vehicle from Diehl. We are very happy with our purchase. More

by Dnsh3 Verified Customer Verified Customer

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