Steve Camp

This is a late review due to current health issues. 2 weeks ago my car suddenly stopped running while vacuuming out my car. We were able to turn it on again and drive about 100ft and the car shut off b 2 weeks ago my car suddenly stopped running while vacuuming out my car. We were able to turn it on again and drive about 100ft and the car shut off but all the lights were flashing. I got the hood up and went to check my battery and fuses. We could hear the car cranking but it would completely start up. I had my car towed even though the tow truck driver was able to start my car up after waiting an hour for them to arrive. I had them tow it to another location and the tow truck drive was still able to turn on the car drive it off the truck and park the car. I explained what happened and what I did and thought to the guys at the other location. (I am a 29 year old woman with a background in mechanics and HVAC) They told me that their diagnostic test read that the key was not being detected and they needed a spare key to reset the module. I did not have a spare key and needed to send my car to Honda.(I took 2 days looking for the spare key so the car sat for a few days) I called a tow and this time the car would not start. I followed the truck to Honda. In side I am talking to the man behind the counter who is very kind. I told him the same thing I told the other company and what they said was going on. The guy behind the counter told me that they would need to do a diagnostic test and confirm that before spending 200 on something I do not need and he was going to let the tech know. I also asked about a detailing job because we hosted a wedding and food spilled in my car and it sat there while all this was happening to the point were my car smells like vomit. He said they do have the services and the guy they have there does a great job and that they would take care of it. I said thank you I cannot handle the smell and that If they can get into all the cracks and between the seats that would be great. He said he would let the guy know. Later that day I got a call from Honda asking me to tell them exactly what happened when the car shut off. I told them and then the person tells me that my car is flooded and they think its the starter and that they will need to wait till the next day to test it. Next day Honda sends me a text message with a quote. It shows the starter needed to be replaced. I tried looking for the videos that they normally have attached to see how they diagnosed the issues but I could not click on the video. The only thing that was there was a definition of what the starter does. I called Honda 2 times and no answer. I waited about an hour and called back and finally got ahold of the guy I talked with behind the counter. He told me the test came back with a bad starter. I asked how did they come to that conclusion? He said the car did not start. I asked about the key and he said that they tried it and it was not the key and that he was going to have them make a key and program it for free to test it out. I was confused did they do it or they did not? He said they tried it. I was not convinced it was the starter and felt like they were not listening to what I was telling them and I was not getting direct answers. I asked if I were to have them replace the starter and the car still did not turn on what then? He said he did not know. I decided to not have them replace the starter but to still have my car detailed and reminded him to please get between the seats that the smell is horrible and apologized again for them having to smell it. He did let me know that the detail would be done the next morning because it was already late in the day. Next day its ready and I go check it out. Car still stinks. He tells me that I can put a sent bomb in there and let it air out. He said for the inconvenience he could offer a car wash I said that would be great and he said ok. No car wash happen, towed it back to the first place, ended up being a fuse link, not the starter and they replaced my windshield wipers after Honda said they were good. Car still stinks and some stains. More

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Excelente servicio, Francisco Herrerra fue muy amable y me ayudo aclarando cualquier duda sobre el auto . me ayudo aclarando cualquier duda sobre el auto . More

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This has been the most pleasant car buying experience ever. Manny was a pleasure to work with and made the car buying experience great! I will recommend Honda Joliet to anyone buying a car and will defin ever. Manny was a pleasure to work with and made the car buying experience great! I will recommend Honda Joliet to anyone buying a car and will definitely return in the future when I am ready to purchase again. The service is amazing every time I walk in there. Very friendly and never pushy! Awesome job Honda and a special thanks to Manny!!! More

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