Steve Bullock | Page 15

Antwon is attentive and positive Antwon explained the B1 requirements and options clearly and quickly. There were 3 customers checking out at the same time and handled it like a pro. Antwon explained the B1 requirements and options clearly and quickly. There were 3 customers checking out at the same time and handled it like a pro. He asked a coworker for help and juggled two of us perfectly. He genuinely looks like he's proud to work for Honda. I had an experience a week prior to my B1 Service that upset me. Took the car in for a minor phone connection issue. When I drove it away, I got about 30 feet before every warning went off include brake system failure and steering system failure. After waiting 45 minutes, they gave me the car at 5:55pm and said it was fixed. I got about 30 feet away before the same error happened again and I immediately turned around. By 6:02pm the service department was completely dark. I got the attention of the technicians in the garage and they attempted to call a service person, but that person never answered their phone. I ended up using the night drop and paying for an Uber to get home. Rude. Brought another car in to fix my shifter button today. Steve has an attitude in his responses that makes you feel like you're asking stupid questions and just wasting his time. Worst yet - he begs for positive reviews because he says he needs them to "feed his family". You get positive reviews for being polite and attentive, not just for showing up. Despite these experiences - This facility is not the closest Honda dealership to our home. We come back because of the people and the service. More

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Great service Ease in making appointment. Service rep was quick to respond when i arrived. Building was under remodel with very little inconvenience while in the wa Ease in making appointment. Service rep was quick to respond when i arrived. Building was under remodel with very little inconvenience while in the waiting area. More

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Friendly and Professional Your service staff has always given us friendly and professional service. They always keep us informed of service required and the progress of that s Your service staff has always given us friendly and professional service. They always keep us informed of service required and the progress of that service. More

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Great customer service, exceptional employees I met with Antwon, who is always very nice and professional, after the initial greet, I was introduced to Steve Bullock who was also very exceptional. I met with Antwon, who is always very nice and professional, after the initial greet, I was introduced to Steve Bullock who was also very exceptional. Even though I needed more done than just my oil change, I anticipated that I would have some extras done, due to my mileages, the work was done faster than expected. Overall great job, even though with all the construction going on. More

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fast service always very helpfull staff I called that same day to schedule an oil change I was worked in that afternoon and it was super fast service the staff is always very friendly and re I called that same day to schedule an oil change I was worked in that afternoon and it was super fast service the staff is always very friendly and ready to help. I love this place!! More

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efficient service Since 2011, I have found the courtesy, efficiency, and, on-time service very pleasing and Steve Bullock, my service advisor, is always extremely atte Since 2011, I have found the courtesy, efficiency, and, on-time service very pleasing and Steve Bullock, my service advisor, is always extremely attentive to my concerns and very courteous. Arrowhead Honda is the best dealership I have ever dealt with in my life. I am 85 and own a 2011 Honda Fit, which I love. More

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everything went fine Did what they said they would do, the new molding was installed so it looks like brand new, took a little less time than they estimated Did what they said they would do, the new molding was installed so it looks like brand new, took a little less time than they estimated More

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Service Writer Steve Bullock was very friendly and helpful. I didn't have an appointment as my battery failed overnight. AAA jumped the battery for me and I headed s Steve Bullock was very friendly and helpful. I didn't have an appointment as my battery failed overnight. AAA jumped the battery for me and I headed straight to the dealership. Even without an appointment, I was in and out in about 2 hours. More

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Airbag recall Very friendly and good communication. Kevin is naturally helpful and friendly. I brought the car in for an airbag recall and from the time I pulled up Very friendly and good communication. Kevin is naturally helpful and friendly. I brought the car in for an airbag recall and from the time I pulled up, I got the impression that more service items would be found. And sure enough they were found. Good service, but could have skipped the hard sell. More

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Oil change & preventative maintenance I'm very satisfied with the service I received from Steve Bullock. My car had an oil change & a couple of other fluids replaced. I was greeted promptl I'm very satisfied with the service I received from Steve Bullock. My car had an oil change & a couple of other fluids replaced. I was greeted promptly, recommended services were explained, I was given an estimated time for the service & checked out quickly. I've been a service customer for 20 years. & have bought 3 cars at this dealership. I will return! More

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