Steve Buchanan | Page 2

Anthony, Frantz and the team at Copeland are top notch. They really care about what the customers experience is like and truly want to partner with the customer to meet their unique situation. After shoppi They really care about what the customers experience is like and truly want to partner with the customer to meet their unique situation. After shopping at many different dealerships Copeland was a breath or fresh air and I am beyond pleased with my new trailblazer!!! More

Report | Print

Attentive. Guy was very pleasant a pleasure to work with. I was also provided with different installment options to fit my need. Guy was very pleasant a pleasure to work with. I was also provided with different installment options to fit my need. More

Report | Print

Bought my new black C8 corvette from this weekend, Nick (finance), Steve (sales), and Carlos (sales/corvette specialist) were great to deal with. (finance), Steve (sales), and Carlos (sales/corvette specialist) were great to deal with. More

Report | Print

Victoria was amazing! She helped me with my 2023 Camaro and was perfect throughout the process. She was pleasant and thorough making sure I knew what I was getting and how She helped me with my 2023 Camaro and was perfect throughout the process. She was pleasant and thorough making sure I knew what I was getting and how to use the car. She toured me through the service center giving me a run through of what they could do and what I could expect which was perfect! Overall a 10/10 experience. Also to note; best sales person I have ever dealt with. I didn’t feel like she was taking advantage of anything I wanted and was straight forward and very pleasant! More

Report | Print

Guy was excellent and super friendly keeping a customer first attitude. He worked on any and all concerns I had to make sure I was completely comfortable with my purchase. Great people first attitude with first attitude. He worked on any and all concerns I had to make sure I was completely comfortable with my purchase. Great people first attitude with no unwanted pressure to buy. Thank you Guy and the rest of the Copeland team! More

Report | Print

I loved how helpful everyone was and that everybody was on the same page about the prices, cars and coverages etc. on the same page about the prices, cars and coverages etc. More

Report | Print

Autumn - We just wanted to thank you for your honesty, dedication and for going above and beyond while selling us our vehicle. We’ve always been wary of car sales people, often with good reason, but you'v dedication and for going above and beyond while selling us our vehicle. We’ve always been wary of car sales people, often with good reason, but you've helped to redefine the stereotype. Thank you so much for answering all of our questions honestly, leading us in the correct direction, making the process not so bad while ensuring we received exactly what we wanted. We are very happy with the vehicle we purchased, including the price. That's a pretty ideal situation when it comes to buying a new vehicle, and it's all thanks to you. You can be sure that if we have any friends looking to purchase in the future, We will be sending them to Copeland, and telling them to ask for Autumn!! Thanks again. More

Report | Print

I had a great experience. They were straight shooters during my pricing research, very responsive, and willing to provide full and accurate information via email without pressuring me to visit in person during my pricing research, very responsive, and willing to provide full and accurate information via email without pressuring me to visit in person just to get accurate pricing, as some others had. No hard sells - they just offered the best deal. The dealership itself is very nice and well kept - plus every person I dealt with, from the receptionist to finance, was extremely friendly. Ended up leasing a Traverse which Tareq delivered today. Highly recommended if you're in the market for a Chevy. More

Report | Print

***CAUTION-HORRIBLE EXPERIENCE**Absolute disgrace to all Chevy dealerships. I had an appointment to test drive a vehicle. Drove 2 hours for a test drive before I made the purchase (prequalified with cash in Chevy dealerships. I had an appointment to test drive a vehicle. Drove 2 hours for a test drive before I made the purchase (prequalified with cash in hand). William Smith (Bill) confirmed with me 1 hour before that I would be there for the test drive. When I got there no one helped me, Steve Buchanan then came out with no face mask on and rudely asked me what I was looking for. I explained to him I had an appointment to test drive a vehicle. He then proceeded to tell me that very specific car was sold. When I asked why Bill confirmed the appointment with me he said "Hey it's retail" and walked away. As I was walking out another customer was walking in and saw my frustration. Long story short they were there to speak to a manager about a car they had bought the previous week that had a laundry list of issues that the dealership was refusing to fix. DO NOT DO BUSINESS WITH THIS DEALERSHIP. More

Report | Print

Salespeople like Autumn Plunket and Steve Buchanan are the reason why car dealerships have such bad reputations. They are unethical, dishonest, and untrustworthy. About a month ago, I came into Copeland t the reason why car dealerships have such bad reputations. They are unethical, dishonest, and untrustworthy. About a month ago, I came into Copeland to test drive a new 2020 Chevy Spark. (Last year's model closeout.) I didn’t buy the car that day, but I did meet Autumn. Over the next couple weeks, Autumn texted me several times asking how she could “win my business.” After trying all the usual sales tactics, Autumn quoted me an OUT THE DOOR price on the Spark that I agreed to. Autumn assured me that the OTD price included EVERYTHING and gave me the breakdown for the cost of the car + taxes + fees. AUTUMN CONFIRMED THE NUMBERS MULTIPLE TIMES. However, when the day came to close the deal and pick up the car, Autumn told me that the price she quoted included “special money” that was no longer available. She also tried telling me that the OTD price didn’t include tax, which was a lie. After two weeks of negotiations, this was such an underhanded transparent grubby bait-and-switch. When I balked at the magically disappearing “special money” and the added fees, Autumn brought over the sales manager Steve Buchanan. He sat down while Autumn cowered behind him and, without even saying hello or introducing himself (I read his name off his name tag), Steve started browbeating me and tried to bully me into paying more for the Spark than the price Autumn had REPEATEDLY QUOTED AND CONFIRMED. Steve was pompous and incredibly condescending. He said the dealership had only one “special discount” and it had already been used. When I argued that Autumn had verified the OTD price as recently as the previous day, Steve said they had used the “special discount” just that morning on a different sale. When I questioned why Autumn didn’t give me that information when I spoke to her a few hours ago or when I texted her from the road, Steve said the sale had only been put into the system in the last 90 minutes. (Autumn's last text was less than an hour ago and only said "drive safe.") Steve then tried to guilt me for “dragging out” the deal for the last couple weeks, implied that Copeland had been holding onto the Spark for me as a favor, and said I had put Autumn in a bad position. Obviously, this was all nonsense and just sleazy. The entire experience was incredibly insulting and left a bad taste. I hope Autumn and Steve are not a reflection of Copeland’s values or the way Copeland does business. I fully expected to drive home in a new Chevy Spark. Instead, I ended up walking out of the dealership and the Spark (last year’s model!) is STILL sitting in Copeland’s lot. Great job, Autumn and Steve! More

Report | Print