Steve Brown
Steve Brown at Ken Ganley Kia Alliance

Steve Brown

Service Advisor

Ken Ganley Kia Alliance

2010 W State St
Alliance, OH 44601

4.7
11 Reviews

Hi, I’m Steve! With 24 years of experience as a Service Advisor, I’ve seen it all—and I’m always here to help make your experience as smooth and hassle-free as possible. I take pride in offering honest advice, clear communication, and treating each customer like a friend. Whether it’s routine service or an unexpected repair, I’m here to guide you through the process with confidence and care. My goal is to ensure your vehicle is in great hands and you leave satisfied every time.

4.7

11 Reviews

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Dealership Experience

1 yr

Industry Experience

20 yrs, 4 mos

Employee Video

11 Reviews of Steve Brown

March 26, 2025

Dealership Rating
Employee Rating

What I appreciated most was the comfortable, no pressure atmosphere with very knowledgeable and friendly staff. While I waited to have my Soul serviced I test drove a couple new cars. The next day I was bac More

by Jeanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2025

Ken Ganley Kia Alliance responded

Hi Jeanne! So happy to hear we were able to get you into a new car and you had a great experience with us! Please let us know if you need anything in the future! We appreciate you! Take care!

March 22, 2025

Dealership Rating
Employee Rating

A a a a a a a a a a a a a a a a a a More

by Trin.shuman51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

Mar 25, 2025

Ken Ganley Kia Alliance responded

Hi, thank you so much for your high rating! We look forward to your next visit! Take care!

March 10, 2025

Dealership Rating
Employee Rating

I'm always treated with respect nice people to do business with in all there departments More

by tregoli0109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2025

Ken Ganley Kia Alliance responded

Thank you for the great review! Please let us know if you need anything in the future! Have a wonderful day!

February 18, 2025

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Employee Rating

I received quick friendly service but my windows are frozen on the inside of my car More

by ahastie31
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 21, 2025

Ken Ganley Kia Alliance responded

Please give our Service Manager, Mike Delisi a call this morning to discuss your concerns. Your satisfaction is very important to us! Thank you for your business! We appreciate you!

January 30, 2025

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Employee Rating

Truly one of the best places I’ve bought a car. Top notch h service. While sitting waiting for my car service to be finished the young man that sold me the car walked thru. He recognized me immedia More

by stephanie_lohr59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi, Brent Steed

Feb 03, 2025

Ken Ganley Kia Alliance responded

Hey Stephanie! So happy to hear you had a great experience with us in service and sales! We strive to be here for our customers and make sure they are taken care of! Hope you love your new car! "We wanna see ya in a Ken Ganley Kia!!" Come see us again! Take care!

January 30, 2025

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It was a good timely completion of service, very professional and courteous would go back More

by David.pobuda
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Ken Ganley Kia Alliance responded

Thank you David for the nice review! Come see us again! Take care!

January 13, 2025

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Employee Rating

The work performed was fine, except for the tire rotation performed. The actual rotation was okay, but my tire pressure was never checked and adjusted. I daily check my tire pressure. All four tires needed a More

by rabbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi

Jan 16, 2025

Ken Ganley Kia Alliance responded

Good morning! Thank you for the 5 star review, we appreciate it! With the extreme cold temps the pressure can fluctuate a pound here or there. If you have any questions or concerns the service department is here to help, please give them a call! Have a wonderful day!

Jan 16, 2025

rabbi responded

I know temperature affects tire pressure, but you never addressed my concern. My tire pressure was never checked. If it was, the pressures would have been corrected, but they weren’t. So, that leads me to believe, as I stated previously, the tire pressure was never checked and corrected, as it should have been. Or, it was checked, and never corrected. Either way, I put the pressure to the recommended factory settings for front and rear tires being it is winter. If this would have happened in summer, it would have been a pound or two less.

January 05, 2025

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Employee Rating

Very kind, knowledgeable! Explained everything and helped me get the best deal! Thank you much! More

by Sdesarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi

Jan 07, 2025

Ken Ganley Kia Alliance responded

Hi, thank you for your kind words and this wonderful review! Until the next time we meet, take care!

January 04, 2025

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Employee Rating

I went in for warranty work. The time estimate was perfect. Repairs completed except for one that required a parts order ,but I was made aware of that before they started. They t More

by rickjsimmers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi

Jan 05, 2025

Ken Ganley Kia Alliance responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

December 15, 2024

Dealership Rating
Employee Rating

Dealer - ship service was about as just near as good a service I ever I had More

by Ever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike DeLisi

Dec 16, 2024

Ken Ganley Kia Alliance responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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