Steve Betzhold

A very professional staff and pleasure to deal with. Bill Brenke is an awesome salesman he kept me informed during the whole process. Highly recommend them. Bill Brenke is an awesome salesman he kept me informed during the whole process. Highly recommend them. More

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Excellent The sales staff here are hands down the best. Bruno found the truck I wanted. He didn’t push me to buy what he wanted to sell me. He was easy to negot The sales staff here are hands down the best. Bruno found the truck I wanted. He didn’t push me to buy what he wanted to sell me. He was easy to negotiate a price we could both agree on. Walked in just for some numbers, walked out with a new Truck. More

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Service department We purchased an extended warranty with the purchase of our truck, 3 months after buying our truck major repair is needed. We drop off the truck days l We purchased an extended warranty with the purchase of our truck, 3 months after buying our truck major repair is needed. We drop off the truck days later we were charged $250 just to look at it then tell us nothing is covered with our extended warranty and they wanted over $3000.00 for repair! We have been asking for an explanation regarding the warranty and the dealership keeps blowing us off! VERY FRUSTRATED with them. More

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Seamless and smooth New Car Purchase My thanks for Larry Gakle and the Briarwood team for helping me with my recent purchase of a new Ford. I enjoy test driving and shopping for new cars My thanks for Larry Gakle and the Briarwood team for helping me with my recent purchase of a new Ford. I enjoy test driving and shopping for new cars but I am often put off by the salesperson trying to force a decision or close a deal on their terms rather than mine. Larry Gakle was a gentleman and knowledgeable professional who understood my needs, requirements and timetable. Larry helped me find the best deal and the car that best suited me. I was impressed with the entire team at Briarwood as I worked with Dawn, Finance and Steve, internet sales who supported Larry. I will report on their service department when I first check it out and have the need for service with my new Ford. More

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Avoid Briarwood Initially excellent, but once sale was made and issues that were well documented from day of purchase were ignored through numerous phone calls and em Initially excellent, but once sale was made and issues that were well documented from day of purchase were ignored through numerous phone calls and emails (to sales and management). I would highly suggest going elsewhere (no service/rude once they've got your money). My requests were thoughtful and reasonable (merely asking for defect to be fixed upon purchase). I would have appreciated a response, even if it was we can't help you but they didn't even have the service to do that. More

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