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Steve Bates
Steve Bates at Fletcher Jones Motorcars
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Steve Bates

Service Advisor

Fletcher Jones Motorcars

3300 Jamboree Rd.
Newport Beach, CA 92660

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44 Reviews

I have 49 years of experience in the automotive industry with 30 of those years spent right here at Fletcher Jones Motorcars. I enjoy meeting & helping our guests!

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44 Reviews

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44 Reviews of Steve Bates

November 07, 2021

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Employee Rating

Fletcher Jones MB has always been reliable for in every way for me. Service & Sales have never disappointed me. More

by Sidney Sudberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Gastineau, Tony Irvani, Christine Nolden

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October 19, 2021

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Employee Rating

Steve Bates has provided exceptional service over all the years he maintained our Car in top conditions with appropriate service recommendations. We wish him the best in his new position. More

by rolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 20, 2021

Fletcher Jones Motorcars responded

Hi rolf , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

June 22, 2021

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Employee Rating

Fast, Nice, Warm, Sincere, ConsiderateLove ❤️ Strongly Fast, Nice, Warm, Sincere, Considerate Love ❤️ Strongly recommended, family owned, More

by jchoi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miguel Velasquez, Joanna Companioni

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Jun 22, 2021

Fletcher Jones Motorcars responded

JChoi, Thank you for sharing your 5-stars review with us and the online community! Please feel free to let us know if we can be of any further assistance to you now or in the future. Warmest regards, Your Friends and Family at Fletcher Jones Motorcars

June 09, 2021

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Employee Rating

Great service, and the service team was polite, and very pleasant. Even though the service department was busy it appeared that all the employees were engaging, and attentive to the customers. More

by Alva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jun 09, 2021

Fletcher Jones Motorcars responded

Hi Alva, We greatly appreciate you taking the time to leave us this amazing 5-stars review! It's wonderful reviews like yours that truly represent what we strive for everyday! Thank you for allowing us the opportunity to earn your business and our team of experts are looking forward to serving you for more years to come! Warm Wishes, Alicia Buccola Guest Experience Manager

June 06, 2021

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Employee Rating

Steve and the rest of the employees were fantastic, very caring! Clean auto, and reasonable prices for the one year service adjustment. Service with a smile. More

by janetslaptop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jun 07, 2021

Fletcher Jones Motorcars responded

Hello Janet, It's really rewarding hearing that Steve was able to assist and provide you with amazing service throughout your recent service visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. Please reach out to us if there's anything else we could be of assistance with now or in the future. All the Best, Alicia Buccola Guest Experience Manager

May 23, 2021

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Employee Rating

One of the nicest big guys I’ve ever met, what’s up Ed?! Great person to help get you in to a Mercedes-Benz More

by Jasen.johnston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ed Kogan, Rob Draper, Katelyn Truong, Randy Lemus, Miguel Velasquez, Joanna Companioni, Gerald Corona , Jon Derbyshire, Gary Kuftedjian

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May 24, 2021

Fletcher Jones Motorcars responded

Hello Jasen, Congratulations on your beautiful Benz! The team at Fletcher Jones Motorcars strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Ed has always been helpful, knowledgeable, and assisted you the best pricing to care for your vehicle. We are grateful for your business and we look forward to working with you for many years to come and are here to assist should you need us. Take Care, Alicia Buccola Guest Experience Manager

March 20, 2021

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Exceptional service and the most friendliest staff. Thanks Steve Bates and Mitch Montague for taking exceptional care of my moms Mercedes!! Always a great experience. More

by Helena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 22, 2021

Fletcher Jones Motorcars responded

Hello, Wow! Our team a is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that Steve Bates & Mitch Montague delivered an exceptional service experience for your Mom and her vehicle! We are grateful to have the opportunity to serve you both and look forward to welcoming your family back anytime! All the Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

March 14, 2021

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Employee Rating

Steve was perfect, very friendly and professional. I had very limited time and he promissed to deliver on time and he did. Also, he explained in details about the service. Also, i won’t forget the lady More

by Hisham AL Sabbagh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 17, 2021

Fletcher Jones Motorcars responded

Hello Hisham, Your review made our day! Wow! Such wonderful compliments about Steve Bates and our team! We loved reading that your visit was met with great perfection, friendliness, and professionalism! This is truly something we strive to provide each and every guest, and couldn't be more pleased to know about your experience! Thank you for taking the time to mention the efforts of both Steve and Alyssa! We are truly grateful for your business and look forward to working with you for many years to come! Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

February 05, 2021

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Employee Rating

Great Services! Steve is a great service advisor! We have both of our cars serviced at Fletcher Jones! We are always treated well and we know we are getting quality service by factory certified techs! More

by M&C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 06, 2021

Fletcher Jones Motorcars responded

Hello M&C, We absolutely value your genuine compliments and so very grateful to see your 5 star recommendations for Steve Bates! Thank you for the opportunity to attend to the service needs for both of your Mercedes-Benz vehicles! We couldn't be more grateful to have your as a loyal guest! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 26, 2021

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Employee Rating

Great customer service, convenient with the loaner car option. Steve has answered all of my questions and concerns very professionally and nicely. My car was done on time and clean. More

by Huythy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Jan 27, 2021

Fletcher Jones Motorcars responded

Hello, Our team was elated to read that Steve took fantastic care of you by being knowledgeable, professional and addressing all of your questions! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime! Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

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