Stephon Terry

Very professional. The staff is always willing to accommodate me in any way regarding the needs of my vehicle The staff is always willing to accommodate me in any way regarding the needs of my vehicle More

by jaojuan0 Verified Customer Verified Customer

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I have not been to this dealership since Findlay took over. Needs an upgrade. Ceiling stained from water leaks, car wash not working. It just looks run down. They don’t offer the oil change package anym over. Needs an upgrade. Ceiling stained from water leaks, car wash not working. It just looks run down. They don’t offer the oil change package anymore, either. More

by LORI9194 Verified Customer Verified Customer

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Great experience and amazing customer service. It was fast, easy. Will always use their service It was fast, easy. Will always use their service More

by TAZIZ Verified Customer Verified Customer

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Everyone I came into contact with was helpful and knowledgeable. They did a great job knowledgeable. They did a great job More

by t.Weller Verified Customer Verified Customer

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Was good prior times I visited, this last time the service I received was bare minimum at best. I was treated like I was being an inconvenience. Stephon who helped me wasn’t who I booked my appointmen service I received was bare minimum at best. I was treated like I was being an inconvenience. Stephon who helped me wasn’t who I booked my appointment with. When first telling the reason for my visit he made it seem like I was asking for a ton of work (I had two concerns) and stated they would need my car all day because they had cars from earlier and prior day they had to work on first. I did expect for it to take some time so I wasn’t overly concerned. In going in he draws up the paperwork and then tells me diagnostic will be about $160, I told him I don’t know if I’m still under warranty so I better hold off and just get an oil change, he seemed annoyed and proceeded to adjust for just the oil change then he tells me after that my warranty is still active. I said if that’s the case I’m okay with moving forward on the diagnostic and possible the work. He got visually annoyed by this so I said if it’s too much trouble I can do it another time to which he said yes, I already printed the paperwork so just bring the car back another time. Then, I have my friend bring in his vehicle for an appointment scheduled 15 mins after mine. (The car is under my name). We get that checked in with a different advisor, Fabian, who is much more receptive to help. When checking in that car Fabian asked if I would like regular or synthetic oil for the oil change, I choose regular. I thought, that’s strange, I wasn't asked that for my car earlier. So at the end, get the bill and Stephon had automatically put down synthetic for my car, without asking. So two of my cars, same service, one was more expensive because Stephon didn’t take the time to ask which I would prefer. I was so irritated at that point I didn’t even want to argue it. Not to mention I received no updates about my car’s completion until Fabian asked Stephon for an update for me since my friends car that came in 15 minutes after mine, was finished 15 minutes before mine. I felt there was zero effort to do anything more than check me in for an oil change and get me out the door. More

by Altima18 Verified Customer Verified Customer

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Stephon Terry customer service was excellent. He was very helpful and I was in and out in no time. He was very helpful and I was in and out in no time. More

by rubi_lopez88 Verified Customer Verified Customer

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The dealership is clean. The service center officers coffee and water while clients wait for the service to be done. Only gripe would be that it was hard for me to find the The service center officers coffee and water while clients wait for the service to be done. Only gripe would be that it was hard for me to find the pricing of the services might be user error but I couldn’t find it in their website before coming in, wish pricing was more easily accessible/transparent . The follow up is also really good. More

by Luis Verified Customer Verified Customer

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Dear ship you set up an appointment they honored there on time the price is what they said it was gonna be have no problem with anything everything was done correctly the first time with a smile. time the price is what they said it was gonna be have no problem with anything everything was done correctly the first time with a smile. More

by PHIL.MYERS47 Verified Customer Verified Customer

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Service was great, and on time, Oscar was accurate in his estimate and attentive to my needs. estimate and attentive to my needs. More

by dwmchang Verified Customer Verified Customer

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Attentive, courteous, professional. High marks for this dealership. I'd recommend it to others. Made car buying a pleasurable experience High marks for this dealership. I'd recommend it to others. Made car buying a pleasurable experience More

by DEKTAYLOR1 Verified Customer Verified Customer

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