Stephen Richardson
Stephen Richardson at Niello Volkswagen
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Stephen Richardson

Sales/Client Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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5.0
63 Reviews

Dealership Experience

5 yrs, 11 mos

5.0

63 Reviews

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63 Reviews of Stephen Richardson

April 01, 2025

Dealership Rating
Employee Rating

Staff was awesome very polite and helpful they explained all the paperwork with details Steve was very helpful he explained all the features of the car so well it was awesome More

by WASILAGHOUS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 01, 2025

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo General Manager srusso@niello.com

March 28, 2025

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2nd time I purchase a vehicle at VW Niello Arden. Great experience both times. Very reasonable. More

by MAGDA_PADILLA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 28, 2025

Niello Volkswagen responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello Volkswagen are glad to have you as a customer. Scott Russo General Manager srusso@niello.com

March 25, 2025

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They were friendly, professional, and easy to work with. They made sure we understood how the features of the car worked and made sure everything was in proper order before we completed the sale. More

by KEVIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 25, 2025

Niello Volkswagen responded

Thank you, Kevin, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Russo General Manager srusso@niello.com

March 02, 2025

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A great deal with an incredible team that worked to get me out the door with my new car. More

by MAIL-IT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alvarenga

Mar 03, 2025

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo General Manager srusso@niello.com

February 26, 2025

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Employee Rating

Spencer and the entire team has been great and very responsive. The car I was looking for was in high demand and they kept me informed every time that vehicle was in and when we do make the purchase th More

by ROBBIE.FWS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 27, 2025

Niello Volkswagen responded

Thanks, Robbie, for your feedback on your recent visit to Niello Volkswagen. It's great to hear that Spencer was able to assist you and that you had such a positive experience. Scott Russo General Manager srusso@niello.com

February 24, 2025

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This was the best car buying experience we have ever had. Stephen was very knowledgeable about all of the cars we looked at. We admittedly are very high maintenance buyers, and Stephen was very patient whil More

by RFOOTE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Russo

Feb 24, 2025

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Stephen and I had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo General Manager srusso@niello.com

February 23, 2025

Dealership Rating
Employee Rating

Stephen was an exceptional salesman who assisted me without pressure. He was a pleasure to deal with and extremely helpful throughout the whole car buying experience. More

by VANESSAMARSHALL88
Recommend Dealer
Yes

Other Employees Tagged: Louis Phan , Alex

Feb 24, 2025

Niello Volkswagen responded

Vanessa, It's great to hear that Stephen was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com

February 22, 2025

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Employee Rating

They were very friendly and helpful through the process. I appreciate that this was as painless as it could be. More

by SHANNONVELLONE
Recommend Dealer
Yes
Feb 23, 2025

Niello Volkswagen responded

Thank you so much, Shannon, for choosing Niello Volkswagen! Please let us know if we can be of any more assistance. Scott Russo General Manager srusso@niello.com

February 19, 2025

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Employee Rating

Ron is has been my service advisor since I was an 18 year old kid who bought my first Jetta from Roseville VW. He is always professional, caring and really cares that the customer understands what’s going on More

by SANDBOX_SANDALS.0D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2025

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Ron had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be positive. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 03, 2025

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Employee Rating

Friendly and smooth all question answerd professional no complain on my side keep good work More

by ELOZIC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Khaled Jamal

Feb 03, 2025

Niello Volkswagen responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com

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