Stephen Reyes

Very skeezy, doing all the classic used car dealer stuff from the 90s. Fake mandatory up sells etc from the 90s. Fake mandatory up sells etc More

by ehollins84 Verified Customer Verified Customer

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Dropped off my truck for an overpriced oil change only because I needed a warranty item looked at and it was convenient to kill two birds with one stone. I had an appointment for 1pm and intake took forev because I needed a warranty item looked at and it was convenient to kill two birds with one stone. I had an appointment for 1pm and intake took forever. I never received a phone call back stating the truck was ready for pickup that day. I had to call at 5pm to see if my truck was done and had to cancel plans. When I talked to service I was told the truck was done but they could not repeat the warranty issue so nothing was fixed. I was told they were closing in 30 min and in order to get my truck back that night I had to be there before 5:30pm. That was not doable as I was 40 mins away. When I went to pick up my truck the next morning it took almost 40 more minutes as I had to wait in a long line and they lost my paperwork. I had to go back and forth between service and the cashier counter to fix their mistake. Once I finally got my keys after waiting in their long line since only one service guy was there I began to leave the lot and immediately noticed the warranty issue was still present. The un organization, lack of staffing and crappy service earns them a one star. More

by TPTACTICAL Verified Customer Verified Customer

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