Stephen Prentice

It's a real pleasure to get my car taken care of at Jerry's. My service advisor is very polite and professional it is a real pleasure to do business with him. Jerry's personnel go above and beyond to a Jerry's. My service advisor is very polite and professional it is a real pleasure to do business with him. Jerry's personnel go above and beyond to accommodate their customers and make sure they are happy 😁 More

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I absolutely love Jerry's Chevrolet! Friendly staff and service no matter what you are visiting for! Friendly staff and service no matter what you are visiting for! More

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Wes did a great job. Respectful. Good customer service. Kept me up to date on the work. Explained everything. Respectful. Good customer service. Kept me up to date on the work. Explained everything. More

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The service advisor was very knowledgeable and very pleasant to talk with I will ask for him when I go back for service pleasant to talk with I will ask for him when I go back for service More

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Not what it appears. Services and staff were average and timely. 1st time. 8-rating. Services and staff were average and timely. 1st time. 8-rating. More

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I dropped off my Malibu at Jerry’s Chevrolet in Parkville for its first oil change. The employees were friendly and even washed my car on top of the oil change — all in a reasonable amount of time. for its first oil change. The employees were friendly and even washed my car on top of the oil change — all in a reasonable amount of time. More

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Told me the cost of total service was over $4000. 00. When I paid for Dio gnostic test paper work showed total cost of service if done would be $$2336.13 00. When I paid for Dio gnostic test paper work showed total cost of service if done would be $$2336.13 More

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Clean facility comfortable waiting room but long wait for the oil change two hours wait the oil change two hours wait More

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Everything was excellent, and I lv the way that they do there wor and the price was good there wor and the price was good More

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It was by far the WORST dealer experience ever! I brought in a family member’s vehicle to get an oil change. I pulled up in the service area and was directed to have a seat in the waiting room. I h I brought in a family member’s vehicle to get an oil change. I pulled up in the service area and was directed to have a seat in the waiting room. I had a seat and proceeded to work on my laptop. A team member came to me and took down my info at which time I informed them of the service warranty that was on the vehicle. The team member said an advisor would come speak with me. I waited in the same area, working on my laptop. Someone came to me and said my vehicle was ready. I stated I have the service warranty and Stephen began to be condescending and rude. He asked why I didn’t tell someone about this earlier!!! As I was explaining I told the person that took my info, I was chastised! An advisor DID NOT come to speak to me and someone dropped the ball. After about an hour, the warranty company was reached and the service was approved. I was given an explanation of they were busy. And did not even receive an apology! I myself am an owner of a BMW and Mercedes and glad I do not have to go back there again!!!!! More

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