Stephen Mackin
Stephen Mackin at Gates Toyota

Stephen Mackin

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

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4.6
145 Reviews

Dealership Experience

13 yrs, 4 mos

Industry Experience

13 yrs, 4 mos

4.6

145 Reviews

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145 Reviews of Stephen Mackin

June 22, 2025

Dealership Rating
Employee Rating

This is without a doubt the only Toyota dealership that is allowed to touch my precious Tacoma More

by tgdubz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 21, 2025

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Employee Rating

In the 8 years we’ve been Gates customers, Brian has been very responsive to both routine and challenging service needs. With our most recent service, he was readily open to pursuing a unique solution to a More

by WVBIRD
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara

June 06, 2025

Dealership Rating
Employee Rating

Gates Toyota Service is quick and reliable. I trust them with my Highlander and my Camry. More

by SCWISEMAN1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner

June 06, 2025

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The gate Toyota has a good customer service a good working understanding with their customers. However, the GM portion of Gates east of Toyota by Aldi’s has a terrible customer service pay and terribl More

by Rod Gadson
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara

May 26, 2025

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The service department staff is always friendly, the always let you know what needs to be done. If the find additional problems they let you know if it's something that needs to addressed right away or More

by ROOKS1145
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara

May 22, 2025

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Your service department is great. Brian always helps me get things right. He’s the only one I will go to as for the cars at the dealership they are limited and sparse. I will never bu More

by mgelfman0
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara

May 22, 2025

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Employee Rating

Good communication. Work done when expected. Stephen was able to get ahold of me via text which i appreciated More

by AJBMILLS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

May 22, 2025

Dealership Rating
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The staff is always friendly. They are very informative and find answers quickly if needed. More

by STEVENSMARINE
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brien Winston, Marcus Turner , Jocsan Alonso

May 22, 2025

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Employee Rating

The services provide by the entire team at Gates Toyota worked tirelessly to make sure I was taken care of and comfortable. More

by TERRY LANG
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

May 21, 2025

Dealership Rating
Employee Rating

Excellent, congenial, effective and thoughtful customer service. Horrible use of styrofoam-it ruins the environment More

by sbarton3
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner , A young woman who was GREAT

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