Stephen Mackin
Stephen Mackin at Gates Toyota

Stephen Mackin

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

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4.8
163 Reviews

Dealership Experience

14 yrs, 1 mo

Industry Experience

14 yrs, 1 mo

4.8

163 Reviews

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163 Reviews of Stephen Mackin

April 02, 2026

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Employee Rating

I’ve been a Gates Toyota customer for almost 15 years and am pleased to provide a strong recommendation based on my interactions with their salespeople and their service department. Everyone has been friendl More

by WALDOWOLFE
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara

March 19, 2026

Dealership Rating
Employee Rating

We really appreciate your help on ours new purchase, thank you Travis and all sales persons, thanks again More

by jessefutureform
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara

March 09, 2026

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Employee Rating

I am always sure of the quality of service I receive. I purchased my automobile at Gates Toyota and continue to have it serviced there. More

by MORSEA773
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

February 16, 2026

Dealership Rating
Employee Rating

Great waiting area and and updates on waiting time. I checked in with Bud who is terrific. Thankyou. More

by LOCKWOOD.1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara , Bud

February 13, 2026

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Employee Rating

They don’t listen to customers well and try to address their problems. Not sure if I’m going to buy more vehicles from this dealership. Plus Toyota’s quality has slipped and is not as good as it used to b More

by dshanson51
Service Price Transparency
Workmanship
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Recommend Dealer
No

February 11, 2026

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I was very thankful he could fit me in to repair alternator. I did not have a prior appt More

by SNOWWHITE007JAN
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner

January 16, 2026

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Employee Rating

I have always used the dealership for service & have generally been satisfied. The last two visits, however, both service technicians listed necessary services that my vehicle needs, yet both times I co More

by JOLCAMP
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Travis McCavitt , Bud

January 12, 2026

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Employee Rating

I have always had great service with gates and will continue to use them in the future. More

by EVELINCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara

January 08, 2026

Dealership Rating
Employee Rating

Service desk people are always pleasant informative. Service does an excellent job. Explains all to you. More

by elleneah57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara

December 27, 2025

Dealership Rating
Employee Rating

Sounds corny, but I just always feel like I can trust the accuracy of an assessment and the quality of the work I get done here More

by PHREDERICK58
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara

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