Stephen Green

I had a horrible experience at South Bay BMW. Over several days, I picked out a car, signed a contract, then all of a sudden, my car was sold to someone else at another dealership! They wanted me Over several days, I picked out a car, signed a contract, then all of a sudden, my car was sold to someone else at another dealership! They wanted me to wire the full cost of the car to them before the car even arrived. South Bay was not responsive to me at all, basically telling me there was nothing that they could do. Zero empathy or offer of assistance. Frankly, it felt like a "bait and switch" scenario. More

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Initially would have rated a 5 based on Sales experience, shortly after having the car, identified an issue with the key FOBs, as it would not adjust the seats between FOB1 and FOB2. Took the car back multip shortly after having the car, identified an issue with the key FOBs, as it would not adjust the seats between FOB1 and FOB2. Took the car back multiple times, they finally tested on 2 other X3’s with the same results, stated was a I9 software defect. After a month still no update, so have to manually adjust the seats between FOB users. Have to question what’s next with the I9 software if something as basic as adjusting seat positions between profiles doesn’t work. More

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