Stephen Gonzales

We just purchased a new 2025 Acura RDX A-Spec with Trevor Schaefer at Arlington Acura in Palatine. What a great experience! Trevor was super nice and helpful. We couldn’t have asked for a better sales Trevor Schaefer at Arlington Acura in Palatine. What a great experience! Trevor was super nice and helpful. We couldn’t have asked for a better salesman! Finance Manager Ideen was also super helpful and accommodating. And lastly, thanks to the Big Boss Gene for being so nice and helpful. Thank you guys again so much! Mae and Martin… More

Report | Print

The sales guy (Stephen Gonzalez) was horrible. Getting the promised repairs was a nightmare. Turns out the wrong paper was submitted for my GAP insurance and you all were notified in Nov 2022 an Getting the promised repairs was a nightmare. Turns out the wrong paper was submitted for my GAP insurance and you all were notified in Nov 2022 and no follow-up was done. This whole experience was not exciting. This experience was a headache times 10. The follow-up here is null and void as I had to continue to call to get answers. No manager was ever available to discuss nor knowledgeable about unresolved issues. More

by TAYKEY20 Verified Customer Verified Customer

Report | Print

Kind sales team that took time to understand our need. Really helpful and fair with the sale Really helpful and fair with the sale More

Report | Print

Knowledgeable associates and provides useful tips and insights regarding the product being sold. Unlike other sales representatives, Steve does not coerce prospective clients into buying to the point of insights regarding the product being sold. Unlike other sales representatives, Steve does not coerce prospective clients into buying to the point of annoyance. More

Report | Print

Everyone was nice and helpful. . From sales to the financial department. I was so pleased with the customer service . . From sales to the financial department. I was so pleased with the customer service . More

Report | Print

Highly professional team. Exceptional service. Definitely I will recommend friends and family buy and lease cars at Arlington Acura. Exceptional service. Definitely I will recommend friends and family buy and lease cars at Arlington Acura. More

Report | Print

Stephen was great! Made the whole process quick easy and painless!! Looking forward to working with him again! Would definitely recommend! Made the whole process quick easy and painless!! Looking forward to working with him again! Would definitely recommend! More

Report | Print

Stephen Gonzalez was great! !! He helped me make a positive buying decision and was very knowledgeable. !! He helped me make a positive buying decision and was very knowledgeable. More

by CZDDAYTNK Verified Customer Verified Customer

Report | Print

Stephen Gonzalez was excellent to work with, as were the paperwork and service staff. All I’m all, a great experience at new car buying. paperwork and service staff. All I’m all, a great experience at new car buying. More

by jpete20240 Verified Customer Verified Customer

Report | Print

Excellente! !! Service staff were friendly, polite and completed the job in a timely manner. Costumer is one happy camper. !! Service staff were friendly, polite and completed the job in a timely manner. Costumer is one happy camper. More

by MARLUJP Verified Customer Verified Customer

Report | Print