Stephen Gleason
Stephen Gleason at Mercedes-Benz of Plano
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Stephen Gleason

Pre-Owned Sales

Mercedes-Benz of Plano

6455 Dallas Pkwy
Plano, TX 75024

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not yet
rated
45 Reviews

Dealership Experience

14 yrs

Industry Experience

28 yrs, 9 mos

Specialties & Trainings

Product, explanation and great patience

not yet
rated

45 Reviews

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45 Reviews of Stephen Gleason

November 09, 2022

Dealership Rating
Employee Rating

Somethings changed at Mercedes-Benz of Plano service, as of this year I have had 2 unpleasant encounters with them. 1. Tried to schedule an appointment for a cabin air filter change they wanted 4 weeks t More

by dlballinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 10, 2022

Mercedes-Benz of Plano responded

dlballinger, we apologize that your experiences with us in service have been less than pleasant. We are passing your feedback along to our leadership for review. If you need additionally follow up, you may contact our management directly at social@MBPlano.com. We look forward to opportunities to better serve you moving forward. Best wishes.

June 15, 2022

Dealership Rating
Employee Rating

MB Plano has very professional and efficient staff, always supportive and knowledgeable. The desk staff are very respectful and friendly More

by Femi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Aly

Jun 16, 2022

Mercedes-Benz of Plano responded

Femi, thanks for stopping by to leave us 5-stars. We're happy to hear our team is professional and efficient! We appreciate your praise. See you next time. Thanks again!

June 09, 2022

Dealership Rating
Employee Rating

Nice dealership with a great service staff. I would like them to have more new inventory to look at. More

by Steven.clynch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeff in service

Jun 09, 2022

Mercedes-Benz of Plano responded

Steven, thanks for stopping by to leave us 5-stars. We're glad to hear our dealership is nice and our service staff is great! We appreciate your praise. See you next time. Take care!

June 06, 2022

Dealership Rating
Employee Rating

Stephen is a great person to work with while I was dropping my car off for to get service done. More

by Ticythnia Howard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 07, 2022

Mercedes-Benz of Plano responded

Ticythnia. thank you for taking time to share that Stephen was great to work with while dropping your vehicle off for service. We appreciate your praise and look forward to future opportunities to serve you. See you next time. Thanks again!

May 26, 2022

Dealership Rating
Employee Rating

In my limited interaction with MB of Plano, they have a nice selection of vehicles and seem to be congenial albeit on the cold side. I inquired about a SL550 and got a quick response about its availability More

by CarvanaSLC
Price
Recommend Dealer
Yes
May 26, 2022

Mercedes-Benz of Plano responded

CarvanaSLC, we're pleased to hear that you found the inventory selection adequate at our location and we're sorry to hear that we were low on your trade. We appreciate you taking time to share that feedback and will be passing it along to our teams. If anything changes and there is an opportunity to serve you in the future, please don't hesitate to reach out. Thanks again for the constructive feedback. Best wishes!

March 10, 2022

Dealership Rating
Employee Rating

Absolutely a wonderful experience! We currently own a Mercedes and wanted to trade in another competitor vehicle for another Mercedes. We saw several we liked at Mercedes of Plano onl More

by Marty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 10, 2022

Mercedes-Benz of Plano responded

Marty, thanks for the 5-star feedback! We're ecstatic to hear Steve provided you with exactly what you would expect from a Mercedes Benz dealership. Additionally, thank you for noting that Steve took the time to update you on newer features and made your experience effortless. We're pleased you enjoyed your experience with us look forward to assisting you next time! Take care!

September 08, 2021

Dealership Rating
Employee Rating

My car is almost 20 years old and I scheduled a 21 point inspection of my car at the time of my oil change when I scheduled my appointment by phone. When I arrived the service attendant informed me that th More

by Annette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lance Carter , Kolton Adams

Sep 09, 2021

Mercedes-Benz of Plano responded

Annette, thank you for sharing 5-stars and mentioning an excellent visit and great care in the service department. We appreciate your endorsement. See you next time. Thanks again!

May 04, 2021

Dealership Rating
Employee Rating

Stephen Gleason was our sales rep & he was amazing! He was kind, attentive to our needs & followed up regularly to ensure we were happy customers! Ali in service was awesome as well! More

by New2mercedes
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ali in service department awesome ????

May 05, 2021

Mercedes-Benz of Plano responded

New2Mercedes, we appreciate your 5-stars and tag of working with Stephen. Thank you for taking a moment to share praise. See you next time. Thanks again!

March 30, 2021

Dealership Rating
Employee Rating

Always professional and above board, I am a big fan of MB Plano. I highly recommend MB Plano to anyone that values high touch customer service. More

by J Tomlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 31, 2021

Mercedes-Benz of Plano responded

J Tomlin, we appreciate your 5-stars and mention professional and above board experiences. Thank you for taking a moment to share praise. See you next time. Thanks again!

October 23, 2020

Dealership Rating
Employee Rating

The dealership is great. Tony was so helpful for n getting me the right car Yhe service area is so nice, helpful and quick! Your car is clean and ready to go! More

by Debbiesj1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chris Peters , Tony Ortega

Oct 24, 2020

Mercedes-Benz of Plano responded

Debbiesj1976, thank you for taking time to leave us 5-star praise and noting your experience with Tony!. We appreciate your feedback. See you next time. Best wishes.

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