Stephen Douglass

I previously dreaded bringing my car in for service at other dealerships. Spitzer Northfield quickly changed that. Great people and service ! other dealerships. Spitzer Northfield quickly changed that. Great people and service ! More

by BIAGIO Verified Customer Verified Customer

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Pat was very welcoming and helped me out. There was a quick turnaround. Car runs great. There was a quick turnaround. Car runs great. More

by REBECCAHINKELMAN Verified Customer Verified Customer

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Came to Spitzer Northfield to inquire about the 2025 Power Wagon they have. Chris, the sales rep was amazing. Easy to talk to and was willing to answer or find answers to all our questions. Chris had ma Power Wagon they have. Chris, the sales rep was amazing. Easy to talk to and was willing to answer or find answers to all our questions. Chris had made the statement to us that he hadnt been working with the company for long and had actually put in a lot of effort into picking the right place to work that valued their employees and customers... I think he picked the wrong place. The truck had several small issues but it also had 2 big safety recalls on it. We left the first day without purchasing the truck since we couldn't get the price down to a reasonable number but mainly because of the recalls. The recalls on the truck had to do with the defrost not working and the airbags not deploying and the pretensioner in the seatbelts not activating. Essentially the crash sensor is not working. We live in kentucky, were we are projected to get 11+ inches of snow in the next few days and the entire state had issued a state of emergency for the upcoming Winter Strom. We told them we would be heading back that night because of the upcoming weather. They called us before we could even leave the parking lot to tell us they could get to the price down to where we wanted and would get the recalls fixed before we left with the truck. Because of this, we got a hotel down the street and came back the next morning. The next morning, Steve -the sales manager thay we had the unpleasant experience of working with- sat down at the table with a piece of paper that had the price on it and said here's the price we agreed on with a range of monthly payments since we dont know your credit... are you ready to sign? We again brought up the safety recalls that had to be fixed before diving the truck 5 hours back home in a snow storm. His response to us was that we can sign for the truck today but he would not be fixing the safety recalls and that we could get them fixed ourselves. He said "its Saturday and our dodge dealership isn't going to just get you in to fix the recalls. We're a customer like everyone else." We packed our things and left. This dealership very clearly does not care about their customers time or safety. They have had this truck since November and the recalls were issued in early December. Its now the end of January. They have been letting their customers test drive a truck with a safety issue that could be life threatening and was even more okay in selling it. I would be very careful when dealing with this dealership. More

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Very satisfied Very friendly and easy to deal with experience Very helpful and and hospital experience Very helpful and and hospital More

by DPREDOVICS Verified Customer Verified Customer

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Professional team with fair prices. Had the truck and options I was looking for, and gave fair price for trade in. Would definitely do business there again. Thanks Alex, Stephen, and Had the truck and options I was looking for, and gave fair price for trade in. Would definitely do business there again. Thanks Alex, Stephen, and Tom More

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I am a repeat customer Spitzer always is fair to me in the buying process. the buying process. More

by MROACH Verified Customer Verified Customer

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Very willing to help kind and courteous Very kind very nice willing to help all very nice willing to help all More

by DANCHER Verified Customer Verified Customer

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This is my third time I been asked to do this. My experience was awesome My experience was awesome More

by MSWEETYD Verified Customer Verified Customer

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Stephen was not pleasant to deal with. I most likely will not purchase another vehicle from this dealership again because of my interaction with him. I am extremely easy going and easy t I most likely will not purchase another vehicle from this dealership again because of my interaction with him. I am extremely easy going and easy to work with but Stephen is unprofessional. More

by akardum0 Verified Customer Verified Customer

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Easy to work with. No pressure. Would buy from here again Quick response over text message No pressure. Would buy from here again Quick response over text message More

by brandonreed0519 Verified Customer Verified Customer

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