Stephen Albanese
Stephen Albanese at Liberty Subaru

Stephen Albanese | Page 5

Service Advisor

Liberty Subaru

55 Kinderkamack Rd
Emerson, NJ 07630

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4.4
53 Reviews
4.4

53 Reviews

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53 Reviews of Stephen Albanese

May 02, 2017

Dealership Rating
Employee Rating

Long Time Customers We have been leasing cars from Liberty Subaru for decades. Our salesperson. Jeff Miletta, is knowledgeable, personable, and wonderful. Danny Cohen is More

by subaru4life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen, Tom Portee, Jeff Miletta , Chris Armeli, Augie Ercolino, Bob Osterlof, Nikki Paladino, Bryan Vignali

May 03, 2017

Liberty Subaru responded

We are so happy to hear how comfortable you are at our dealership, and how well you've been treated by our staff! We thank you for choosing our dealership for your leases and using our service department. Hope that you are enjoying your new car, and we look forward to seeing you back again! Thank you for your review!

February 22, 2017

Dealership Rating
Employee Rating

Best Place To Get Your Car!! I bought my Subaru Crosstrek a year ago now and I love it!! In just a year I hit well over 13,000 miles but it's in great shape and gets me everywhere More

by catphotos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 22, 2017

Liberty Subaru responded

We are so happy to hear you are loving your new Crosstrek, and having a great experience at our service center! Also, we hope your dad is enjoying his new car! Thank you for your review, we hope to see you back again!

February 09, 2017

Dealership Rating
Employee Rating

My 5th Subaru from this dealership Liberty Subaru is FANTASTIC ! Thanks to Tom Portee, Jeff Miletta, Bob Osterlof, Nikki Paladino, Augie Ercolino and the whole crew at Liberty in Emers More

by pak32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen, Tom Portee, Jeff Miletta , Augie Ercolino, Bob Osterlof, Nikki Paladino, Bryan Vignali, Alex Welch

Feb 10, 2017

Liberty Subaru responded

We hope you are enjoying your brand new Crosstrek, and appreciate your wonderful feedback! Thank you for being such a loyal customer, we're so glad you are part of the Liberty family! Thank you for your review, we hope to see you back for the 6th Subaru!:)

June 02, 2016

Dealership Rating
Employee Rating

The Best I have been a customer since 1998. I Purchased or leased 10 subarus for my company and lately myself. I had been always highly satisfied from the purc More

by jeanpaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen , Augie Ercolino, Bob Osterlof, Jeff Wangerin

Jun 03, 2016

Liberty Subaru responded

We appreciate your loyalty, it's so great to hear how satisfied you have been with our dealership! Best of luck with your car, hope to see you back again! Thank you for your review!

February 02, 2016

Dealership Rating
Employee Rating

Very Good customer service Ed was very helpful and made the purchasing process very Easy and Comfortable, also we had some concerns about the car we purchased that were quickly More

by Xjpz12382
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Portee , Jake Barron, Ed Vogel

Mar 16, 2016

Liberty Subaru responded

Thank you so much for your review, we are glad to hear how good your customer service was with us! Enjoy your purchase, hope to see you again!

January 20, 2016

Dealership Rating

26 years 1990 -2016, six cars... need I say more? 1990 Loyale Wagon 1996 Outback Sport 2001 Legacy GT Wagon 2006 Outback LTD Wagon 2011 Outback LTD Wago More

by #6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen, Jeff Miletta , Chris Armeli, Augie Ercolino, Kevin Mark, Bob Osterlof, Jeff Wangerin

Mar 16, 2016

Liberty Subaru responded

Thank you for being a loyal customer ! Glad to hear how pleased you have been with our services, hope to see you back again! Enjoy your Subaru!

January 18, 2016

Dealership Rating

Excellent Dealership and Service I have been a customer of Liberty Subaru for the past 12 years, and have always received excellent service from the sales, service and finance staff. More

by ld118
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jeff Miletta , Chris Armeli, Kevin Mark, Bob Osterlof, Jeff Wangerin

Mar 16, 2016

Liberty Subaru responded

Thank you for being a valued costumer, we appreciate you choosing our dealership! Enjoy your Subaru car, hope to see you again!

September 17, 2015

Dealership Rating

Pretty good service one minor complaint They've become much better at keeping appointments, before it seemed as though you would schedule it and they just realized it when you walked in but More

by jnicoll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Armeli, Bob Osterlof

Oct 09, 2015

Liberty Subaru responded

Hi, jnicoll! Thank you for taking the time to leave a review!

August 15, 2015

Dealership Rating

My 2016 WRX I came to Liberty Subaru after buying my first two Subarus from Bill Kolb Jr. in Orangeburg, New York. They turned out to be a disreputable dealership More

by bobcauttero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen , Chris Armeli, Augie Ercolino, Kevin Mark, Bob Osterlof, Ed Vogel

Aug 26, 2015

Liberty Subaru responded

Hi, bobcauttero! Thank you so much for your kind words! We appreciate you taking the time to leave a review!

July 07, 2015

Dealership Rating

30,000 service is a huge ripoff Compare what liberty does for their 30,000 mile service to what other deAlers do. Everywhere else does the cabin air. They basically topped off my flu More

by Carolyn
Customer Service
Price
Recommend Dealer
No
Jul 07, 2015

Liberty Subaru responded

Hi, Carolyn- Thanks for taking the time to post a review...good, bad, or indifferent, this is how we grow and improve for our customers! Since our 30,000 Mile Major Service is based on the manufacturers recommendations, the comparison between what we include and what other dealers include should be very similar, if not identical. The difference will be what different shops charge for that service. Since we shop our competition (both Subaru dealers and independent shops) on a regular basis, I'm confident that our price for this service is very competitive, especially considering that we're using Genuine Subaru fluids and filters, and hand wash every car that comes in for service. I would like to clarify a few points: 1.) The fluids in your car (engine oil, coolant, transmission fluid, differential fluid, brake fluid, etc.) were REPLACED...not merely "topped off" as you mentioned. 2.) The price of a regular oil and filter service for your car is only $37...not $70 as you mentioned. You are correct, however, that $50 was deducted from the cost of your service. 3.) Subaru recommends that the cabin air filter is replaced once a year. Since some of our customers drive a lot and some drive much less, including that filter change in a mileage based service would result in some of our customers having it replaced more often than necessary, while others might not have it replaced often enough. This is why the cabin air filter is not included in our mileage based services. Finally, the employee that helped you is Nikki. When you arrived, Nikki reviewed the content of the 30,000 Mile Major Service as well as how much it would cost, and obtained your approval before the technician began working on your car...this is when you advised her that you didn't need the engine oil changed. I feel badly that you don't feel like you got your money's worth for this service, but I can assure you that the service was done completely by a Certified Subaru Technician using Genuine Subaru parts and fluids, at a very competitive price, and that your car was clean when you picked it up. I hope this information clears up any confusion, and I do hope to see you back in the future. Rick DeSilva General Manager Liberty Subaru

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