Stephen Albanese
Stephen Albanese at Liberty Subaru

Stephen Albanese | Page 2

Service Advisor

Liberty Subaru

55 Kinderkamack Rd
Emerson, NJ 07630

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4.4
53 Reviews
4.4

53 Reviews

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53 Reviews of Stephen Albanese

April 10, 2024

Dealership Rating
Employee Rating

Disappointed with the service department at Liberty. My appointment was for a oil change and rotation, but it took two hours to even get seen by a technician. Once they looked at my car, they told me my More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bob Osterlof

Apr 29, 2024

Liberty Subaru responded

Hello, Tom...thank you for taking the time to leave comments about your experience at Liberty Subaru. Positive or negative, feedback is how we continue to improve! Unfortunately, there are a lot of people named "Tom" in our system...without knowing which one you are, I'm unable to dig more into your experience to figure out where we might have dropped the ball. I see that you tagged Bob Osterlof as the person that you worked with...Bob retired over a year ago, so maybe this wasn't a recent experience? Again, no way for me to tell based on the information provided, but I would love to connect and see where we could have done better. Please reach out at your convenience!

November 07, 2023

Dealership Rating
Employee Rating

My husband called the dealership today in the am and spoke to Anthony about a Outback he saw online that he was aware I wanted. Anthony told him it was on the lot & available. We arrived at 12noon. Anth More

by acosta65carmen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Cirillo, Ryan Alexander

April 28, 2023

Dealership Rating
Employee Rating

Best customer service and best salesman Dan Rovelli. We're purchasing our third Subaru vehicle from Liberty Subaru. Overall great place for service and purchase / lease vehicles. More

by op927
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Bontemps, Daniel Rovelli, Ryan Alexander , Bob Osterlof

March 14, 2023

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Employee Rating

Shopping for a car was made an absolute pleasure because of Brie Marks. She was patient, kind and very upbeat. I didn’t feel any “car salesman pressure”. Her supervisor Dan was also terrific. I was there fo More

by Jo Ann
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen , Brie Marks, Bob Osterlof

Mar 17, 2023

Liberty Subaru responded

We understand it's a big decision where you purchase your car from, and we are grateful to be in consideration, Jo Ann. Thank you for detailing what stood out during your experience with Brie and our team! It's important to our staff that we deliver quality service for every customer, so it's great to know your visit was no exception. We hope to be of service to you again, take care!

January 16, 2023

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Employee Rating

Transparent, honest, pleasurable experience. Dan Rovelli gave me full purchase details over the phone, including all additional charges. Fair price in today's market. Smooth paperwork. No pushy More

by Reg96name
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 19, 2023

Liberty Subaru responded

Reg96name, thank you for your kind review! It's delightful to hear you had such a smooth and seamless experience with Dan and our team members! We strive to provide each and every customer with an exceptional experience! As such, reviews like yours help us to continually improve! We look forward to seeing you again, take care!

September 07, 2022

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Employee Rating

I have been a Liberty customer for more years than I like to admit. This is my 5th car from them and my second experience with Dan Lidestri, he is friendly knowledgeable, and does not pressure me in any way More

by calmlid
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen, Tom Portee, Dan Lidestri , Bob Osterlof

Sep 10, 2022

Liberty Subaru responded

Calmlid, thank you so much for your feedback! We are delighted to hear Dan was able to provide you with an exceptional visit! It's pleasant to know you have full confidence in our team's ability to get you in the vehicle that fits you! Nonetheless, we thank you for continuing to choose Liberty, and we wish you the best with your car! Safe travels!

June 16, 2022

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Employee Rating

I purchased a new 2020 Subaru Outback from Liberty Subaru. I am really pleased with their Service Department - very professional and customer focused. Have brought this car in for a few oil changes an More

by David Elliot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Portee , Brian Goon, Bob Osterlof

Jun 16, 2022

Liberty Subaru responded

Thank you, David Elliot! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback and are grateful to be your number one choice for your automotive needs, take care!

June 04, 2022

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Employee Rating

We have had the pleasure of working with Dan on several auto purchases over the years. He has always been professional and courteous. We couldn’t imagine dealing with another rep and look forward to seeing More

by Marie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Portee, Dan Lidestri

Jun 10, 2022

Liberty Subaru responded

Hey Marie, we're glad you're entirely satisfied following your experience with us! Dan will be happy to hear your feedback, and from all of us at Liberty Subaru we are grateful to have earned your business! Have fun with the new ride!

January 24, 2022

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Employee Rating

I've always trusted Liberty Subaru with my car. My family has always gone to Liberty Subaru for service and I will continue to bring my car in. Bob Osterlof has always been so kind and is so knowledgeable ab More

by SubieLvr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen, Dan "DJ" Meola , Chris Armeli, Edgar Gonzalez, Bob Osterlof

Jan 27, 2022

Liberty Subaru responded

Thank you for choosing us here at Liberty Subaru, it's great to see you back again! We're glad to hear our service department took amazing care of you, they are some of the best! We can't wait to be of service again in the future , safe travels!

September 02, 2021

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Employee Rating

Liberty Subaru is a great dealership for Sales, Service, Parts, Customer Service and everyone who works there are always so helpful & professionals. I always highly recommend this dealership, many family me More

by LZC
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Bontemps , Chris Armeli, Edgar Gonzalez, Bob Osterlof, Tom Quinn

Jan 01, 2022

Liberty Subaru responded

Hello, LZC, and thank you for your feedback! You're exactly what we shoot for...not just a quick sale and move on, but a long term relationship!

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