Stephanie Warrington

DO NOT DO BUSINESS WITH THIS DEALERSHIP I purchased my car from the Ourisman Chevrolet in Bowie a month ago, a red 2020 Toyota Camry. In that short time the brake bolts on my rear passenger side of my my car from the Ourisman Chevrolet in Bowie a month ago, a red 2020 Toyota Camry. In that short time the brake bolts on my rear passenger side of my car loosened, slipped to the front, and popped my tire. First i called roadside assistance to at least switch to my spare but the wheel lock was never put in my car. This is already gross negligence and a huge safety hazard. Because of this i had to get a tow to my dealership instead and i spent $350 to tow it to them as they said they would handle it. As soon as my car arrived however the service managers said they would not fix it, and the one i met with when i went to the dealership implied either i did something to the brake or pissed someone off. He also suggested i should file an insurance claim but I didn’t feel comfortable doing that as I am not at fault. My usage of the vehicle would not have caused my brake to slide up on my tire. Also, as a result of their negligence I could’ve lost my life and others could’ve been affected as well. I’ve never had brake bolts come loose and they couldn’t have if they weren’t already. I haven’t been in any accidents or sped over any speed bumps, nothing that would have made my brake slide around my tire. Again i stress that the wheel lock was missing from the car and that in itself is a huge safety hazard which everyone I spoke to brushed off, so they do not seem to care about customer safety. I also spoke to the sales manager, Brian reiterating my concerns. He said he would get back to me during the day Friday and he has still not contacted me. This lack of communication shows they do not have true concern for safety issues. I do not see how they can make me responsible for a mechanical failure within a month of me purchasing this car. I could’ve died since i had no knowledge the bolts could’ve even been loose until the week leading up to my flat tire. I do not believe the car was thoroughly checked before i left as they were in a rush to get me out of there to begin with. Again I never touched my brake or that wheel so how the bolts came loose is a mystery to me and with the way the service manager and sales manager responded to me trying to shift blame, I do not trust this dealership. I work at dealership myself and talked extensively with my managers, they agreed that this seemed pretty sketchy as a response especially when Ourisman is in the wrong. Not only was i endangered but i could’ve been stranded and i ended up spending more on tows because my wheel lock was never given to me. I will be sending a complaint into the Better Business Bureau as i wouldn’t want this to happen to any other customer. Freshly purchasing a car and having something of this magnitude occur is already troubling in itself but it’s clear they do not want to fix the issue. More

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The management is both deceitful and dishonest. This is the worst experience I’ve ever had with a dealership. I found a listing on CarGurus that had the sale price a little lower than the dealer This is the worst experience I’ve ever had with a dealership. I found a listing on CarGurus that had the sale price a little lower than the dealership website listing. Very normal. I called the dealership to verify the price with Stephanie, who confirmed the price with the sales manager, Brian. I drove to the dealership to see the car and negotiated through the list of fees that they added on to the sales price. Eventually, I decided to purchase another car on the lot for a similar price. We agreed on the deal, the salesman ran a credit report, and I purchased new insurance for the car I was buying. As we were finalizing the process, Brian came over to the desk and said that he couldn’t go through with the deal. I told him we had already agreed on the price and we’re finishing the process, but he refused to let the transaction complete. After insisting that this was terrible business, I asked if he would at least sell me the original car so I could leave with something. He then INCREASED the price of the original car and would not honor the sale price that I had confirmed earlier. The next day, I called the General Manager of the store, Brad Hamilton, who was reluctant to work with me. He kept saying it was an unfortunate circumstance but there was nothing he could do to honor the original sales price. He insisted that he is not responsible for the CarGurus listing price, but I reminded him that three employees in the store confirmed that sales price to me. After multiple phone calls, he finally agreed to sell me the car for $500 over the list price, plus the tax and titling fees. When I asked for this offer in writing, the itemized list included an ADDITIONAL $500 doc fee. It’s unfortunate that dealerships can get away with false advertisement, blatant lies, and retracting deals, and customers have no power to fight back. I’m leaving this review as a warning to other buyers. More

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